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Customer reviews: Shipmozo ‑ Smart Shipping

Develop by Shopify

Reviews (24)

Overall rating
4.4

What Merchants Think

Merchants have mixed feelings about "Shipmozo ‑ Smart Shipping." Many praise the app for its user-friendly interface, competitive rates, and effective support team, which have allowed them to manage shipping operations confidently. However, a significant number of reviews highlight concerns regarding customer support, shipment reliability, and operational issues, indicating a spectrum of user experiences.

Key Strengths

  • User-friendly dashboard and interface
  • Competitive pricing for shipping services
  • Reliable support team, quick response times
  • Comprehensive courier aggregation capabilities

Common Concerns

  • Poor and unresponsive customer support
  • Unreliable shipment tracking and delivery
  • Frequent issues with orders being lost or delayed
  • Problems with RTO management and COD remittance
  • Inadequate resolution of support tickets

Final Thoughts

"Shipmozo ‑ Smart Shipping" presents as a powerful tool for businesses looking to streamline their logistics with its strong platform and competitive prices. However, for some users, the inconsistent support and operational issues have posed significant setbacks. Overall, while it offers valuable features, prospective users should weigh these alongside the potential challenges reflected in the reviews.

Trrendo

Jan 31, 2026  on Shopify

Excellent service from RM Raksha and the Shipmozo team. Co-founder Rajesh has also been extremely cooperative and supportive throughout. Quick and effective solutions were provided at every stage. Raksha has been exceptionally proactive—always available, responsive, and helpful on both calls and chat. The overall service experience has been smooth, professional, and reliable. While there is always scope for improvement, I am confident that the Shipmozo team will continue to enhance their service standards. I truly appreciate the prompt assistance, dedication, and customer-first approach.

Fashion Capital

Jan 28, 2026  on Shopify

Shipmozo has been an absolute game-changer for our logistics operations. The platform is smooth, reliable, and makes shipping management extremely efficient across multiple carriers. What truly sets Shipmozo apart is their support team—special mention to Himanshu, our account manager. He is proactive, responsive, and genuinely invested in solving issues quickly and optimizing our shipping performance. His guidance and hands-on support have made a huge difference for our business. Highly recommended for any brand looking for a dependable shipping aggregator with excellent customer support.

Mercy wear

Jan 28, 2026  on Shopify

We had a great experience with Shipmozo for our shipments. The service was consistently reliable timely and well coordinated ensuring smooth deliveries without any complications. Special thanks to RAKSHA for handling the account so efficiently her exceptional support, quick responsiveness and high level of professionalism made the entire process seamless and completely hassle free. She was always proactive in addressing queries and keeping us informed at every stage Overall, Shipmozo exceeded our expectations, and their commitment to customer satisfaction is truly commendable. Highly appreciated and strongly recommended. Thank You

Sagacity

Jan 25, 2026  on Shopify

One of the best shipping aggregators in India. The platform is intuitive, and the rates are competitive. Our account manager, Mr. Vishal & Mr. Vikas, is very helpful and ensures our shipments are processed without delays. Professional and transparent service!

KHADI VASTRA UDYOG

Jan 24, 2026  on Shopify

Good service

ROOSHY

Jan 24, 2026  on Shopify

We had a great experience with Shipmozo for our shipments. The service was reliable, timely, and well-coordinated. Special thanks to Vishal for handling the account so efficiently—his support, responsiveness, and professionalism made the entire process smooth and hassle-free. Highly appreciated.

HUSTLEZY

Jan 23, 2026  on Shopify

Good Service, Akash ji from the company is very helpful.

Streetwear Clothings

Jan 23, 2026  on Shopify

There is always a good support from their team and understanding of work struggles we face on daily basis and they try their best to provide the best solution they can offer

7Days Natural

Jan 23, 2026  on Shopify

Good service at all

Parv Jewellers

Jan 23, 2026  on Shopify

Excellent Support and Service! Current best in India , best pricing and service. Thanks Shipmozo!

arihantbooks

Jan 23, 2026  on Shopify

Best Account Manager @Akash, He should get appraisal as he is working as one man army and handling such big clients.

XOVRA.IN

Jan 23, 2026  on Shopify

Shipmozo provided an excellent service from start to finish. Their process was smooth, reliable, and well-organized, making shipping completely stress-free. Communication was clear and timely, and everything was handled professionally. I truly appreciate their attention to detail and commitment to customer satisfaction. Highly recommended for anyone looking for dependable and efficient shipping services Kam RAKSHA GAUTAM is very Helpful....

Etherea Essentia

Jan 23, 2026  on Shopify

Excellent service from RM Himanshu and Shipmozo. Very quick and effective solutions were provided throughout. Himanshu has been extremely supportive, always active and responsive on both calls and chat. The service experience has been smooth, professional, and reliable. I truly appreciate the prompt assistance and dedication. There is always scope for improvement, and I am confident Shipmozo team will continue to work on those areas. As sellers, we put our heart and soul into our business, and logistics partners play a crucial role in keeping that heartbeat running smoothly. Together, with mutual support and continuous improvement, we can grow and succeed. Wishing success to both Shipmozo and all of us working alongside them.

paraminnovativeproducts

Jan 23, 2026  on Shopify

all team member full supportive, quick response quick soul any issue & Very good courier rates, lower than most of them. Service and pricing far better than Shiprocket.

AKELION

Jan 23, 2026  on Shopify

Efficient Shipping Partner with Strong Support Shipmozo has been a reliable courier aggregator for our Shopify store. The dashboard is user-friendly, rates are competitive, and it’s easy to manage multiple courier partners from one platform.

CanineJoy Gears

Jan 22, 2026  on Shopify

Have been working with Akash & Vishal, the sole reason m still with ShipMozo helped me with everything including integrations & delivery.

UniKubs

Dec 26, 2025  on Shopify

Shipmozo has been a game-changer for Unikubs. From day one, their platform made shipping super smooth and stress-free. The rates are competitive, deliveries are reliable, and the dashboard is easy to use even when managing high order volumes. What really stands out is their support team — quick responses, clear solutions, and zero runaround. Whether it’s order tracking, courier coordination, or resolving issues, they always have our back. Because of Shipmozo, we’ve been able to scale our operations confidently and deliver a better experience to our customers. If you’re looking for a dependable logistics partner that actually understands growing brands, Shipmozo is 100% worth it.

Dr.Relax

Dec 03, 2025  on Shopify

Very good rates, lower than most of them. Service and pricing far better than Shiprocket.

My Store

Aug 28, 2025  on Shopify

When it comes to shipping, I've tried numerous services, but none have matched the unparalleled experience provided by Shipmozo. They don't just move packages; they deliver peace of mind. From the very first click, their platform is a masterclass in user-friendly design. It’s so simple and intuitive that it removes all the stress typically associated with logistics. The real magic, however, lies in their flawless execution. Every shipment I've sent has been handled with the utmost care and precision. The tracking is incredibly accurate, providing real-time updates that are a world away from the vague notifications I've received from other companies. My last package arrived not only securely but also exactly when it was promised, a testament to their exceptional reliability. Beyond the technical performance, Shipmozo's commitment to customer satisfaction is evident in every interaction. Their support team is responsive, professional, and genuinely helpful. They combine top-tier service with highly competitive pricing, making them an indispensable partner for all my shipping needs. If you are searching for a shipping solution that is fast, reliable, and truly cares about its customers, look no further. Shipmozo is, without a doubt, the best in the business.

My Store

Aug 28, 2025  on Shopify

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