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Customer reviews: ShipBob Fulfillment

Develop by ShipBob

The ShipBob app for Shopify simplifies order fulfillment with fast shipping, inventory management, and seamless integration. Reading reviews helps merchants evaluate if it meets their business needs.

Reviews (316)

Overall rating
4.6

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Excellent onboarding and support team, especially highlighted were Manas and Pramod
  • User-friendly interface and easy setup process
  • Efficient order processing and fulfillment
  • Responsive customer service, appreciated by several users

Common Concerns

  • Inconsistent customer support and unresolved issues
  • Problems with international order fulfillment, especially in the UK
  • Overcharges and billing discrepancies
  • Warehousing issues and inventory management
  • Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

Sustainable Tomorrow

Sep 02, 2024  on Shopify

Great experience so far with ShipBob knowing that we are live since a month, specialists are efficent and open to questions. The system is well made I believe. All good so far!

EcoNestCo.

Aug 22, 2024  on Shopify

I really liked my onboarding and implementation experience. The friendly staff were easy to work with and made it easier for me to operate.

Victrix Limited

Aug 22, 2024  on Shopify

Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit). However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder issues. Our stock transfers were always at least 4 weeks late due to incompetency on shipbobs end. It seemed like shipbob had never onboarded a new customer before, crucial information which cost us thousands of pounds was missed and all the problem solving had to be done from our end due to shipbob often not responding to us or couriers. We used the service for three months and do not recommend for UK businesses looking to oursource their international fulfilment

Scantifix

Aug 21, 2024  on Shopify

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it. And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later. This was resolved 14 days later, and money credited to my shipbob account. Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did. Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts. Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels. I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.

Pax

Jul 16, 2024  on Shopify

Working with shipbob and their team has been amazing and seamless. Very responsive and the app works great.

Eenox

Jun 18, 2024  on Shopify

It's been a good experience working with ShipBob. We had a lot of questions and received personalized support. From our sales contact, to our implementation specialist, to the Live Chat support, I've been able to get answers and resolve issues in a relatively quickly timeframe. Thanks ShipBob!

indomie.us

Jun 06, 2024  on Shopify

My onboarding experience with ShipBob has been mostly positive, largely thanks to my onboarding manager, Pramod Bora. From the very beginning, Pramod demonstrated excellent and fast communication, making the process smooth and efficient. Whenever an issue arose, it was resolved promptly, showcasing Pramod's commitment to providing top-notch service. Pramod's explanations were clear and detailed, ensuring that I understood every aspect of the onboarding process. His attention to detail was impressive, catching and addressing potential issues before they became problems. One of the standout aspects of Pramod's service was his extensive knowledge about Shopify. He skillfully navigated and resolved any issues that surfaced, making the integration seamless and stress-free. Overall, my onboarding experience with ShipBob, guided by Pramod Bora, has been excellent. The combination of fast communication, quick issue resolution, thorough explanations, and deep Shopify expertise made for a smooth and successful onboarding process.

Kelley Baker Brows

Apr 17, 2024  on Shopify

The process to move my e-commerce operations to ShipBob was far easier than I thought it would be. The onboarding was pretty straight forward, and the dashboard is extremely user friendly. Their platform updates immediately, I was really surprised and impressed with how fast it updates and syncs with whatever ecommerce host you use, we're on Shopify and it's a seamless integration. The SB team designated to get me onboarded has been absolutely fantastic, Pramod is so knowledgeable and helpful he's really made the transition pretty seamless. I can't recommend ShipBob enough. To anyone who's even considering moving to a 3PL, just do it, sky is the limit and they're here to help get you there.

GoDark Bags

Apr 17, 2024  on Shopify

We've been with ShipBob for a few years now and were quite happy in the beginning, but then as we began to expand globally we encountered an inventory syncing issue with Shopify Plus Markets. At first there didn't seem to be a solution and we were worried we'd have to leave ShipBob and find and alternative solution. However, they really came through for us. Our account manager, Savi, and Simon from their dev team put together a custom solution to solve our integration problem. It took them some time and effort to develop and test the solution, but it has made our life so much easier and we're super stoked to be staying with ShipBob now that our integration issues are solved. They really came through for us in the end. In fact, they came through for us in the beginning too. When we first came to ShipBob it was a rush onboarding because our current 3PL at the time had just sold to another company and it was a total gong show. We needed to get rehomed fast and ShipBob managed to onboard us fast when we really needed it. I would highly recommend ShipBob. They have been awesome for us.

Data Visualization Society

Mar 28, 2024  on Shopify

Logistics are hard, but we have had a great experience with Shipbob. They have been very responsive to our unique needs, the software works great, and the Shopify integration has been seamless. What's more, there have been (and will be) some bumps in the road, but their customer service has been responsive and found a way to resolve issues quickly. I think they are a great company!

CertifiedSleepers

Mar 28, 2024  on Shopify

Shipbob is far easier to connect than other fulfillment services i have tried, and they are allways quick with support if you have trouble. Its the most user friendly fulfillment partner you can choose in my opinion. I need to mention a special thanks to our integration specialist Malika Paul, who were amazing to work with!

ROBS BRANDIIING

Mar 27, 2024  on Shopify

IM SO MAD WHY YOU GUYS NAKE THIS SHIPBOB SO COMPLICATED IM HAVING ISSUES WITH THE WARE HOUSE IM TRYING TO SET THIS UP AND IM HAVING A MAJOR ISSUES WHATS GOING ON I NEED HELP Which ShipBob warehouse are you shipping to? Step 1 of 6 AND THEN IT GIVES ME NO OPTIONS TO SELECT ANY WAREHOUSE Sending To Please select an option...

Liina, Inc.

Mar 22, 2024  on Shopify

Great explanations of all the new terms and nuances. Customer service is quick to help and actually follows up with you to make sure the issue got handled.

Good Morning Snore Solution

Mar 21, 2024  on Shopify

Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.

The CosmoGlo

Jan 18, 2024  on Shopify

Shipbob has been amazing to work with! It was easy to install and set up the connection with our store, and we're now shipping into 54 additional countries using ShipBob's fulfillment centers in the UK, Canada, and Poland. Our integration specialist Pramod was an absolute dream to work with! Orders are shipped dang near immediately and then get automatically fulfilled in our Shopify with accurate tracking information. For any issues or questions I've encountered along the way, Pramod was able to quickly handle them and help get us set up for success in the long term. 10/10 stars, and we highly recommend partnering with ShipBob for your international fulfillment needs!

Pick Up Bricks

Dec 18, 2023  on Shopify

ShipBob’s integration with Shopify is perfect. Makes it so easy to process a lot of orders withou having to go in amd fide with each one. Finally a 3PL that actually can fulfill directly from a Shopify feed.

sheytan.world

Dec 14, 2023  on Shopify

Super-simple to setup, and easy to get started quickly. From day 1 the support has been nothing short of amazing. Any small questions, things we didn't understand and user errors (!) were never too much trouble. THANK YOU Aravinthan for being a hero, and thank you Shipbob! Would recommend.

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