Reviews: ShipBob Fulfillment

Customer reviews: ShipBob Fulfillment

Reviews (292)

Overall rating

4.6

5

69
4

3
3
2
1

7

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

Seamless integration with Shopify and other platforms
Excellent onboarding and support team, especially highlighted were Manas and Pramod
User-friendly interface and easy setup process
Efficient order processing and fulfillment
Responsive customer service, appreciated by several users

Common Concerns

Inconsistent customer support and unresolved issues
Problems with international order fulfillment, especially in the UK
Overcharges and billing discrepancies
Warehousing issues and inventory management
Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

Data Visualization Society

Mar 28, 2024 on Shopify

Logistics are hard, but we have had a great experience with Shipbob. They have been very responsive to our unique needs, the software works great, and the Shopify integration has been seamless. What's more, there have been (and will be) some bumps in the road, but their customer service has been responsive and found a way to resolve issues quickly. I think they are a great company!

CertifiedSleepers

Mar 28, 2024 on Shopify

Shipbob is far easier to connect than other fulfillment services i have tried, and they are allways quick with support if you have trouble. Its the most user friendly fulfillment partner you can choose in my opinion. I need to mention a special thanks to our integration specialist Malika Paul, who were amazing to work with!

ROBS BRANDIIING

Mar 27, 2024 on Shopify

IM SO MAD WHY YOU GUYS NAKE THIS SHIPBOB SO COMPLICATED IM HAVING ISSUES WITH THE WARE HOUSE IM TRYING TO SET THIS UP AND IM HAVING A MAJOR ISSUES WHATS GOING ON I NEED HELP Which ShipBob warehouse are you shipping to? Step 1 of 6 AND THEN IT GIVES ME NO OPTIONS TO SELECT ANY WAREHOUSE Sending To Please select an option...

Liina, Inc.

Mar 22, 2024 on Shopify

Great explanations of all the new terms and nuances. Customer service is quick to help and actually follows up with you to make sure the issue got handled.

Good Morning Snore Solution

Mar 21, 2024 on Shopify

Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.

The CosmoGlo

Jan 18, 2024 on Shopify

Shipbob has been amazing to work with! It was easy to install and set up the connection with our store, and we're now shipping into 54 additional countries using ShipBob's fulfillment centers in the UK, Canada, and Poland. Our integration specialist Pramod was an absolute dream to work with! Orders are shipped dang near immediately and then get automatically fulfilled in our Shopify with accurate tracking information. For any issues or questions I've encountered along the way, Pramod was able to quickly handle them and help get us set up for success in the long term. 10/10 stars, and we highly recommend partnering with ShipBob for your international fulfillment needs!

Pick Up Bricks

Dec 18, 2023 on Shopify

ShipBob’s integration with Shopify is perfect. Makes it so easy to process a lot of orders withou having to go in amd fide with each one. Finally a 3PL that actually can fulfill directly from a Shopify feed.

sheytan.world

Dec 14, 2023 on Shopify

Super-simple to setup, and easy to get started quickly. From day 1 the support has been nothing short of amazing. Any small questions, things we didn't understand and user errors (!) were never too much trouble. THANK YOU Aravinthan for being a hero, and thank you Shipbob! Would recommend.