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Customer reviews: ShipBob Fulfillment

Develop by ShipBob

The ShipBob app for Shopify simplifies order fulfillment with fast shipping, inventory management, and seamless integration. Reading reviews helps merchants evaluate if it meets their business needs.

Reviews (285)

Overall rating
4.6

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Excellent onboarding and support team, especially highlighted were Manas and Pramod
  • User-friendly interface and easy setup process
  • Efficient order processing and fulfillment
  • Responsive customer service, appreciated by several users

Common Concerns

  • Inconsistent customer support and unresolved issues
  • Problems with international order fulfillment, especially in the UK
  • Overcharges and billing discrepancies
  • Warehousing issues and inventory management
  • Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

Phase 1

Jan 09, 2025  on Shopify

The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity

MyLungBuddy

Jan 05, 2025  on Shopify

Shipbob is really great to use and easy to navigate. They have a top customer service team who are always on hand to help - Manas was particularly helpful in getting my shop up and running for fulfillment. Would recommend for all companies!

Bzz Box

Jan 02, 2025  on Shopify

I look forward to having my orders fulfilled by ShipBob. Our first order was fulfilled today. It looks like this is going to work well.

Osier

Jan 01, 2025  on Shopify

Manas was lovely! So helpful and talked us through the whole process of setting up our Shipbob shop through Shopify. The process was super easy but Manas made the experience feel really comfortable and easy to use after our calls.

Skincare IX

Jan 01, 2025  on Shopify

Very beautiful experience and the instructor was very professional and informative on all the questions i asked. The integration was a wonderful experience with my instructor (Manas)

My Store

Dec 26, 2024  on Shopify

I worked with Manas for onboarding and he was super kind and helpful. Anisha has been super amazing as well. Really quick with helping me with any issues that comes up! Thank you guys a lot!

Luxe Skin Cosmetics

Dec 25, 2024  on Shopify

Très bon interface, très facile d'utiliser et j'ai reçu un très bon service de Manas, il est excellent en communication et il a montrer un maitrise de l'outil.

Amatemas

Dec 19, 2024  on Shopify

I've having such a good experience with ShipBob, the whole team has been amazing to work with and made our bran launch extremely easy. Manas Kakkar took extra time out of his day to hop on a call with us and help us with some last minute details before launch. Highly recommend fulfilling all your order through them. Great job team.

Knowlific

Dec 19, 2024  on Shopify

ShipBob has been seamless to integrate with, the initial setup calls were thorough, and the ShipBob staff are extremely knowledgeable about what they do. Great way to do logistics!

Shop-Chop

Dec 15, 2024  on Shopify

Great implemantation service (Manas was our guy), really helped us going through all the onboarding procced with grace and patient, and above all, professionaly!

Jolicoeur Skincare

Dec 14, 2024  on Shopify

Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!

Fire Finds Store

Dec 09, 2024  on Shopify

The integration was seamless. Suproteek was super helpful in connecting the apps, and making sure everything worked properly

MigraKet®

Dec 08, 2024  on Shopify

The support team has been very supportive in setting up integration. It has been more than a month with them and everything is super smooth. Highly recommended.

ftsbiz001

Nov 18, 2024  on Shopify

Onboarding was great. ShipBob has been a wonderful partner. Thanks to their support staff Manas. From Hydro Tech

My Store

Nov 18, 2024  on Shopify

Very easy! Manas was able to help us get everything set up and link our Shopify and ShipBob accounts, and we were able to fulfill our first order seamlessly!

Sweat Madness

Nov 14, 2024  on Shopify

Excellent service! The onboarding process was really helpful and a great experience. Easy to use platform. The receiving and sipping process have been on time and with no issues

SHIVON

Nov 12, 2024  on Shopify

I have had a great experience using Shipbob as my Fulfillment partner. Manas was extremely helpful in getting my integrations set up and everything ready to ship. I highly recommend partnering with them!

Badshah Scents US

Nov 11, 2024  on Shopify

Super easy-to-use User Interface, friendly customer service and support throughout the implementation phase. Overall very happy :)

First Blood

Nov 04, 2024  on Shopify

ShipBob’s fulfillment has been very efficient and useful for our business. Orders are processed quickly and accurately, which has helped us stay on top of demand. Overall, it’s been a reliable service that I’d recommend to others.

IRMA and JOANNIE

Oct 29, 2024  on Shopify

Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.

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