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Customer reviews: ShipBob Fulfillment

Develop by ShipBob

Reviews (311)

Overall rating
4.6

What Merchants Think

Merchants have mixed feedback regarding "ShipBob Fulfillment." Many praised its seamless integration with platforms like Shopify and the excellent customer support, especially during onboarding. The ease of setup and the friendly interface were commonly highlighted. However, issues such as inconsistent customer support, overcharges, and specific challenges with international shipping turn out to be significant drawbacks for some users.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Excellent onboarding and support team, especially highlighted were Manas and Pramod
  • User-friendly interface and easy setup process
  • Efficient order processing and fulfillment
  • Responsive customer service, appreciated by several users

Common Concerns

  • Inconsistent customer support and unresolved issues
  • Problems with international order fulfillment, especially in the UK
  • Overcharges and billing discrepancies
  • Warehousing issues and inventory management
  • Technical glitches affecting order sync and updates

Final Thoughts

Overall, "ShipBob Fulfillment" is well-regarded for its streamlined integration and exemplary support during the initial phases of onboarding. The overall user-friendly nature of the app stands out, making it a good choice for many merchants. However, persistent concerns about customer service efficacy, billing issues, and challenges with international fulfillment suggest areas for potential improvement to enhance customer satisfaction and retention.

Luxe Skin Cosmetics

Dec 25, 2024  on Shopify

Très bon interface, très facile d'utiliser et j'ai reçu un très bon service de Manas, il est excellent en communication et il a montrer un maitrise de l'outil.

Amatemas

Dec 19, 2024  on Shopify

I've having such a good experience with ShipBob, the whole team has been amazing to work with and made our bran launch extremely easy. Manas Kakkar took extra time out of his day to hop on a call with us and help us with some last minute details before launch. Highly recommend fulfilling all your order through them. Great job team.

Knowlific

Dec 19, 2024  on Shopify

ShipBob has been seamless to integrate with, the initial setup calls were thorough, and the ShipBob staff are extremely knowledgeable about what they do. Great way to do logistics!

Shop-Chop

Dec 15, 2024  on Shopify

Great implemantation service (Manas was our guy), really helped us going through all the onboarding procced with grace and patient, and above all, professionaly!

Jolicoeur Skincare

Dec 14, 2024  on Shopify

Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!

Fire Finds Store

Dec 09, 2024  on Shopify

The integration was seamless. Suproteek was super helpful in connecting the apps, and making sure everything worked properly

MigraKet®

Dec 08, 2024  on Shopify

The support team has been very supportive in setting up integration. It has been more than a month with them and everything is super smooth. Highly recommended.

ftsbiz001

Nov 18, 2024  on Shopify

Onboarding was great. ShipBob has been a wonderful partner. Thanks to their support staff Manas. From Hydro Tech

My Store

Nov 18, 2024  on Shopify

Very easy! Manas was able to help us get everything set up and link our Shopify and ShipBob accounts, and we were able to fulfill our first order seamlessly!

Sweat Madness

Nov 14, 2024  on Shopify

Excellent service! The onboarding process was really helpful and a great experience. Easy to use platform. The receiving and sipping process have been on time and with no issues

SHIVON

Nov 12, 2024  on Shopify

I have had a great experience using Shipbob as my Fulfillment partner. Manas was extremely helpful in getting my integrations set up and everything ready to ship. I highly recommend partnering with them!

Badshah Scents US

Nov 11, 2024  on Shopify

Super easy-to-use User Interface, friendly customer service and support throughout the implementation phase. Overall very happy :)

First Blood

Nov 04, 2024  on Shopify

ShipBob’s fulfillment has been very efficient and useful for our business. Orders are processed quickly and accurately, which has helped us stay on top of demand. Overall, it’s been a reliable service that I’d recommend to others.

IRMA and JOANNIE

Oct 29, 2024  on Shopify

Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.

Trip Jones

Oct 21, 2024  on Shopify

The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.

Alba Dal Monte Inc.

Oct 08, 2024  on Shopify

I'm not a high tech person, I get nervous about pressing the wrong buttons. However, the ShipBob team and Manas Kakkar made this an easy experience and I have no fear operating on my own after just a few sessions. My orders are flowing through without any hiccups. Thank you Manas!

Titan Tough

Sep 17, 2024  on Shopify

From start to finish everything has been mostly smooth, the onboarding process was easy and the operating system is easy to use. So far so good!

MiaDerma

Sep 16, 2024  on Shopify

Amazing experience! Detailed onboarding, fallowing every step of the process - from integration to going over every step on the dashboard. Support is great as well. People are always there to help you and answer your question. Certainly the best 3PL solution on the market.

My Store

Sep 12, 2024  on Shopify

Great service for starting ecomm business. Very plug and play. Well supported by ShipBob team throughout. Fair pricing.

Sustainable Tomorrow

Sep 02, 2024  on Shopify

Great experience so far with ShipBob knowing that we are live since a month, specialists are efficent and open to questions. The system is well made I believe. All good so far!

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