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Customer reviews: Sesami Booking App

Develop by Sesami Inc.

Reviews (431)

Overall rating
4.7

What Merchants Think

The Sesami Booking App generally receives positive feedback from merchants who appreciate its ease of use, excellent customer service, and ability to handle complex booking requirements. Merchants highlight the app's customizable features and seamless integration with platforms like Shopify, leading to a streamlined booking process and enhanced business operations. Notably, the dedication of the support team, particularly Mariana, in providing responsive and personalized assistance is frequently commended.

Key Strengths

  • Intuitive setup and user interface.
  • Seamless integration with Shopify.
  • Excellent customer service and support.
  • Customizable options to fit specific business needs.
  • Capability to manage complex scheduling, including fixed start times and multiple languages.

Common Concerns

  • Occasional technical issues with booking availability.
  • Some users experienced challenges with initial setup requirements.
  • Need for more updates to enhance user-friendliness.

Final Thoughts

Overall, the Sesami Booking App is highly regarded by merchants for its functionality, ease of use, and stellar customer support. While there are minor areas for improvement, particularly in terms of technical hiccups, the app is a valuable tool for businesses seeking an effective booking solution. It stands out for its adaptability to unique business needs and the proactive support provided by the Sesami team.

The Black Arachknight

Feb 10, 2025  on Shopify

Aloha, I worked with Marianna Corsetti. She was fabulous. Very knowledgeable. personable and patient with me. I can't give her enough praise and gratitude for her assistance.

She Rise by Nicole Cherise

Jan 29, 2025  on Shopify

easy to follow step by step directions for set up. Mariana, was wonderful in assisting me with a set up step I skipped over for scheduling and booking. thank you again.

Beyond the Experience - Yachts, Catamarans & Fishing Boats

Dec 09, 2024  on Shopify

We are a boat rental company, Beyond the Experience, and managing bookings for our vessels is far more complex than a typical room booking system. The original Sesami app lacked the features we needed to handle our specific requirements, such as fixed departure hours and daily charters. However, Sesami’s team went above and beyond—they worked closely with us to deliver a customized version of the app that fits our needs perfectly. In the boat rental business, precise scheduling is crucial, and their ability to adapt the system to accommodate fixed starting times for our services was impressive. They delivered exactly what they promised, and it was worth every extra penny we invested. A special shoutout to Mariana, who was absolutely amazing throughout the process. Her dedication, responsiveness, and attention to detail made the entire experience seamless and enjoyable. She truly went above and beyond to ensure everything worked perfectly for our business. Their customer service is phenomenal—they truly care about their clients and are always quick to respond and help with any issues. We worked hand in hand throughout the customization process, and they genuinely listened to our needs, making sure the solution was tailored to our business. If you run a business with fixed starting hours or have complex scheduling needs, we highly, highly recommend Sesami. Their dedication and expertise make them a standout in their field. Thank you, Sesami team and Mariana, for helping us streamline our operations!

Ultra Fire Safety - Your Trusted, Local Fire Safety Experts

Dec 03, 2024  on Shopify

Great team. They addressed issues we were having for our specific needs. Friendly service and they go beyond.

Enchanting Passion Nails

Nov 25, 2024  on Shopify

Mariana was very pleasant and informative. Even though we went over our time frame, she was courteous enough to continue helping and suggesting options I needed for my store. Thank you so much and look forward to using the Sesami platform for my business

Lingo Ollie

Nov 21, 2024  on Shopify

Awesome, thank you so much! I owe ya one!!! Thank you for those snapshots and showing me! THATS VERY HELPFUL AND EXCELLENT CUSTOMER SERVICE (!!!) TY!

Higher Quality Tea

Nov 17, 2024  on Shopify

I had an issue with the code not responding on a featured product and the fine folks at Sesami were able to get the troubled code fixed pretty quick.

Pola & Mishel Natural Beauty SL

Nov 17, 2024  on Shopify

Help center is really good! They solved the problem in 2 hours and they responded immediately. Thanks!

Lulu Ave

Nov 07, 2024  on Shopify

we love sesami we use it for our Piercing studio and the integration with shopify make everything easy and consistent. The team is also responsive and very helpful!

Prete Studio

Nov 05, 2024  on Shopify

I had a coding issue with one of my Flow's and the support team provided personalized, quick help and spotted the problem for me, saving me a lot of time and frustration, thank you to the support team!

Bespoke Clothing

Aug 23, 2024  on Shopify

I would really recommend Sesami: Appointment Booking app to my other friends or anyone who are into the same field as they provide a very good software which is easy to use, integrate into your website as well as great customer support. :)

Bespoke Clothing

Aug 20, 2024  on Shopify

I would really recommend Sesami: Appointment Booking app to my other friends or anyone who are into the same field as they provide a very good software as well as great customer support. :)

PMB Suspension

Aug 15, 2024  on Shopify

My website was set in 2019 to sell services and did so since then, but with a checkout process and UX originally meant for physical products There was enough content before the checkout so that customers understood what was happening but it was not for everyone, and not optimal On the side, a booking solution was set to have some level of scheduling but it could only run in one language at the time (I need 3) and as a separate system, not all customers could find it, prices needed to be replicated all the time and there was limited bundled content All that while the primary website had everything to sell services but was thoroughly missing a proper checkout process for services So it's like the site was always waiting for Sesami to exist It took me a few hours to get everything set, and customers started using it on the next day, which is amazing, on top of that Sesami opened several ways to do several new things, like have 2 bookable workflows at the same time

KIMORA SKIN

Aug 13, 2024  on Shopify

Sesami suddenly took off all of my availability for bookings and I was not notified nor did i change any settings. i did not have an bookings for a month due to my clients seeing no availability for any date on forward.

Miller Road Fragrances

Jul 28, 2024  on Shopify

Sesami is super easy to use for us and our customers. If we ever have any questions or concerns the team is always quick to help us.

Alhajisesay

Jul 09, 2024  on Shopify

This app is incredible and will really help me with my needs as a barber. I'm impressed with it's capabilities but even more impressed with the customer service I received. Mariana went above my expectations helping me configure my account and even gave me extra tips on how I can make my online booking run even smoother.

Work Your Face

Jul 03, 2024  on Shopify

This booking app has helped how I manage my business with its intuitive interface, customizable options, and seamless integrations. The professional appearance leaves a great impression on clients. Excellent customer support rounds out this indispensable tool for any professional.

Tessa Metcalfe Jewellery

Jul 02, 2024  on Shopify

Easy to install and use. Had one small installation challenge which the team at Sesami fixed for me very quickly without any problems. Very happy user/customer.

Foregolf

Jun 11, 2024  on Shopify

Booking system is super easy to use. Mariana was very helpful when we had questions about the flows. Would definitely recommend Sesami.

Ayurveda Woman

Apr 19, 2024  on Shopify

I’m mostly pleased with the booking app. The customer service support has been very helpful and followed up to make sure my issue was solved, which it was, after quite a bit of few back-and-forth emails.

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