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Customer reviews: Sendcloud | Shipping Platform

Develop by Shopify

Reviews (371)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

Luvvy

Oct 07, 2025  on Shopify

I operate a small business with self-fulfillment and Sendcloud is a great solution for me. It was easy to connect to Shopify and set it up with all my requirements and needs. I can navigate all my orders logistic and get reliable and detail information for all my shipments. The preparation of labels and dropping off of the deliveries is very easy and works quickly. I also like the broad selection of carriers which can fit well with my clients needs

Yankee Candle & WoodWick

Oct 07, 2025  on Shopify

We've been using Sendcloud for two years now, very satisfied with the Shopify App and with their service in general.

Trouble & Spice

Oct 06, 2025  on Shopify

Easy connection, never experienced downtime, and good communication and follow up when their are shipping errors, I like being able to directly compare shipping prices.

budtenders

Oct 05, 2025  on Shopify

Nicely integrated, easy to use shipping an returns solution. We're using Sendcloud wiht both own carrier contracts as well as Sendcloud rates for specific carriers, which are also very competitive. The seamless integration with Shopify along with the automations save us a lot of time and resources. Lots of customization options as well - a really recommendable tool!

Perfect Shape

Oct 05, 2025  on Shopify

Reliable, good support and user-friendly app.

Cocoloko

Oct 05, 2025  on Shopify

Llevamos más de 4 años usando la aplicación y funciona de maravilla. Tengo mis transportistas integrados y es genial poderlo gestionar todo desde un único lugar. Gracias!

Nana Latta Skincare

Oct 03, 2025  on Shopify

Het werkt vlot. Wij gebruiken het al enkele maanden en hebben goede ervaring mee.

Too Long

Oct 03, 2025  on Shopify

Great integration with the Shopify store and great customer service. They seem to be constantly adding new features too, which, at least compared to competitors, are well-priced and much welcome.

kamshoes

Oct 03, 2025  on Shopify

Sendcloud réagit immédiatement en cas de réclamation, très pro, jamais déçu, personnel super aimable. Je recommande

MONJAMON Y MAS

Oct 01, 2025  on Shopify

Impensable trabajar sin ellos, el modo pack and go es como desarrollar una app de gestion de pedidos pero ya viene incluida!

FAMANIMAL

Sep 30, 2025  on Shopify

Works really smoothly with Shopify, it totally simplifies fullfulling and shipping for our store. I cannot imagine running the store without it.

DodoNAC

Sep 29, 2025  on Shopify

Ravie ! Sendcloud est super pour gérer l'expédition des colis de mon site de vente en ligne ! Je recommande !

Holy Mary

Sep 23, 2025  on Shopify

Plateforme simple d'utilisation et qui donne une grande rapidité à l'envoi de mes colis

Papenbreer

Sep 17, 2025  on Shopify

Wir nutzen Sendcloud nun seit mehreren Jahren, die Integration ist einfach und zuverlässig, Support ist immer gut zu erreichen!

Puramente23

Sep 17, 2025  on Shopify

ES SUPER COMODO GESTIONAR LOS ENVIOS CON SENDCLOUD, Y EL EQUIPO DE ATENCION AL CLIENTE ESTA SIEMPRE PREPARADO PARA RESOLVER LAS DUDAS QUE VAN SURGIENDO.

Mas Accessoires

Sep 16, 2025  on Shopify

SendsCloud me fait vraiment gagner un temps précieux. L’intégration a été simple et rapide, avec un accompagnement au départ qui m’a bien aidée. Une fois la solution en place, tout fonctionne parfaitement. En cas de souci avec un transporteur, je reçois immédiatement des alertes, ce qui permet de réagir vite. Les rares fois où j’ai eu besoin du support, j’ai toujours eu affaire à des personnes disponibles et sympathiques. C’est un outil efficace et fiable, idéal pour automatiser au maximum la gestion des expéditions.

tinsulin

Sep 16, 2025  on Shopify

I've been using Sendcloud for 3 years now and I'm very satisfied. The platform is reliable with little to no technical issues, and whenever I have questions, the support team responds quickly and helpfully. It's very easy to ship to different countries, and I really appreciate being able to compare prices between carriers in one place. A great solution that makes shipping simple and efficient!

Plant@Home

Sep 15, 2025  on Shopify

Sendcloud is awesome! Love the great support and the Shopify integration does what it needs to do. Keep up the great work!

CuteStuff.nl

Sep 11, 2025  on Shopify

Works perfectly, never had an issue. Living up to the customer promise!

One Limit

Sep 10, 2025  on Shopify

Parfait rien a redire

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