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Customer reviews: Sendcloud | Shipping Platform

Develop by Shopify

Reviews (371)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

La industria Handmade

Oct 22, 2025  on Shopify

Game changer. Enviamos a través de Correos (España) y hacer una etiqueta en la web de Correos era una tarea tediosa y entretenida, así que desde que implementamos Sendcloud la eficiencia mejoró muchísimo. Es muy fácil de integrar y el servicio tecnico muy bueno. Merece la pena y se lo recomiendo a otros vendedores.

Mirlux

Oct 21, 2025  on Shopify

Goede koppeling en altijd bereikbaar bij vragen, zeker een aanrader!

Rico Moda

Oct 21, 2025  on Shopify

Easy to use, great customer service and good competitive prices.

Candyspot

Oct 20, 2025  on Shopify

Een overzichtelijk en makkelijk te gebruiken platform!

Gerrits Koffie

Oct 20, 2025  on Shopify

Top app echt mega tevreden ermee!!

PostMyBeer

Oct 17, 2025  on Shopify

Sendcloud is de hoeksteen van mijn Shopify-webshops: dankzij hen kan ik met een simpele toggle nieuwe vervoerders aanbieden aan mijn klanten, en bij elke bestelling verlies ik geen tijd door manueel labels aan te maken: alle data vloeit mooi over van Shopify naar Sendcloud. Nu al bijna 3 jaar klant bij Sendcloud en dit blijft ook nog wel even zo!

Elvi

Oct 16, 2025  on Shopify

Je recommande !

C MON DRESSING

Oct 16, 2025  on Shopify

Je suis ravie de cette plateforme, très simple d’utilisation ! Je recommande

Pescanoce

Oct 15, 2025  on Shopify

Ottimo servizio per la gestione delle spedizioni. Piattaforma chiara ed intuitiva, si integra perfettamente con Shopify e l'assistenza fornisce sempre risposte veloci. Consigliato!

ANCRÉ Studio

Oct 15, 2025  on Shopify

Parfait

The bichette

Oct 14, 2025  on Shopify

We’ve been using Sendcloud for several months now and we’re really happy with it! The platform is easy to use, intuitive, and saves a huge amount of time when managing shipments. Everything is centralized — label creation, tracking, customer returns… The support team is also very responsive and professional, always ready to help whenever needed. It’s a real plus for our Shopify store: the integration is smooth and reliable. In short, an essential tool to simplify logistics!

Vanilla Journal Shop

Oct 13, 2025  on Shopify

Utilizzo Sendcloud da un po’ di tempo e non potrei essere più soddisfatto! Sono precisi, affidabili e sempre disponibili per qualsiasi esigenza. Il loro supporto clienti è rapido e cortese, pronto a risolvere ogni dubbio. Inoltre, adoro il servizio di compilazione della dichiarazione doganale: è chiaro, semplice e mi fa risparmiare un sacco di tempo. In poche parole, un servizio impeccabile — li adoro!

Les jardins d'Aissa

Oct 13, 2025  on Shopify

very practical, saves you from wasting a lot of time editing and printing the various shipping slips for your orders and packages.

IM Fantasiejuwelen

Oct 10, 2025  on Shopify

Dé app die alles voor jou regelt! Verzenden was nog nooit zo gemakkelijk en de connectie met Shopify loopt super goed. Een echte lifesaver!

The Gathershop

Oct 08, 2025  on Shopify

Platform and integration are reliable, the customer service is prompt. The colab with the insurance with Xcover is great, simple and efficient when a package goes missing. Of course the sending rates are expensive but all postage is these days!

Paraplus

Oct 08, 2025  on Shopify

Nous utilisons Sendcloud pour notre boutique Paraplus et nous en sommes très satisfaits. La plateforme est fiable, simple à utiliser et parfaitement intégrée à Shopify. Le service client est réactif et professionnel, et les options d’expédition proposées nous font gagner beaucoup de temps au quotidien. Un excellent outil que nous recommandons sans hésiter à tous les e-commerçants ! — Paraplus

SkyCasez

Oct 08, 2025  on Shopify

Heel goed en handig!

MetaalBewerking.nl

Oct 08, 2025  on Shopify

Werkt goed, koppeling met Shopify werkt zoals het moet.

SuitPilates

Oct 08, 2025  on Shopify

Integrar Sendcloud en nuestra tienda nos ha hecho mucho más fácil gestionar los envíos. Ahora es una herramienta imprescindible para nosotros.

Mastersprouts

Oct 08, 2025  on Shopify

Very comfortable integration with Shopify, workflow works very nicely with plenty of options. Would recommend.

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