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Customer reviews: Sendcloud | Shipping Platform

Develop by Shopify

Reviews (413)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

Levid Cosmetics

Nov 25, 2025  on Shopify

La integración de sendcloud con Shopify funciona perfectamente. Fácil, intuitiva y sin problemas, 100% recomendable

Puur Living

Nov 25, 2025  on Shopify

Synchronisation works great. A big plus is that there is also an integration to choose servicepoint delivery. Shipping rates could be better though, unless you have your own contract.

Daronnes

Nov 24, 2025  on Shopify

ça change vraiment la donne, surtout pour une entreprise en croissance, tout est hyper bien centralisé et surtout l'ux est top ! Il y a une personne responsable de votre compte et !a fait la différence.

vanMauZ

Nov 24, 2025  on Shopify

We zijn erg blij met Sendcloud. Alles is makkelijk in te stellen en bij vragen zijn ze goed bereikbaar.

Studio Lacerda

Nov 23, 2025  on Shopify

good discounts, good integration, good costumer service

SHOPTCRAMPONS

Nov 23, 2025  on Shopify

top

Canvasscherm.nl

Nov 21, 2025  on Shopify

We gebruiken de koppeling met Sendcloud al jaren met succes (voorheen met Lightspeed) en nu ruim een jaar met Shopify. Data wordt snel gesynchroniseerd en super makkelijk om vervoerders te kiezen en labels te printen. Met sendcloud kan je ook de retour zendingen regelen en je zendingen volgen. Kortom een platform die je werk uit handen neemt.

FEMMEDEPUISSANCE

Nov 20, 2025  on Shopify

Cela fait 6 mois que j'utilise Sendcloud, tout s'est toujours très bien passé. Le petit bémol serait le prix du forfait qui je trouve, est elevé étant donné qu'ils prennent des centimes sur chaque commande. Sinon je vous le recommande !

Surplus Militaires®

Nov 12, 2025  on Shopify

using the app since 2 years, more than 1000 shipments handled, i m super happy with

you look perfect

Nov 12, 2025  on Shopify

Sehr gute App und sehr netter Support, der wirklich gut erreichbar ist auch telefonisch. Funktioniert bei mir einwandfrei mit Shopify und eigenen Verträgen mit DPD, Austrian Post, DHL Express.

Viool-kopen

Nov 11, 2025  on Shopify

Gamer's Dream

Nov 11, 2025  on Shopify

Easy to connect and mange parcel shipments. We are happy with this app.

PolirOne Shop

Nov 10, 2025  on Shopify

App veloce, chiara, intuitiva e facile da installare e ottimizzare in base alla proprie esigenze. Facile da configurare e da integrare con i vari corrieri. Consigliato!

cannas.de

Nov 09, 2025  on Shopify

Wir nutzen Sendcloud schon sehr lange und die Integration ist einfach. Der Support hilft auch super, wenn es einmal Probleme gibt.

JAWLINER

Nov 09, 2025  on Shopify

alles in ordnung

FrenchBeautyHub

Nov 09, 2025  on Shopify

Nous utilisons Sendcloud depuis plus de 3 ans et nous en sommes très satisfait. Beaucoup de mise à jours viennent ajouter de nouvelles fonctionnalités, et le service client est rapide.

fallenfootwear-eu

Nov 09, 2025  on Shopify

Llevo varios años con Sendcloud integrado a mi tienda Shopify y nunca he tenido ningún problema. Se integra facil, los datos del cliente pasan muy bien, se puede cambiar las dimensiones y pesos de los paquetes facilmente, la impresora térmica facil de configurar. Lo recomiendo.

UNORGANIZED BRAND®

Nov 07, 2025  on Shopify

Wir nutzen Sendcloud seit Beginn und sind begeistert, wie gut es sich individuell in unsere Prozesse integrieren lässt

Yuui's F1 scale models

Nov 06, 2025  on Shopify

I used Sendcloud already for years in Magento. Last year I switched to Shopify and still I am using Sendcloud. It has a good connection and orders are easily imported synchronized. Thing that could be improved is copying the rates from Sendcloud into Shopify. There is an export to csv possible in Sendcloud, but there's no easy way to import it into Shopify. I like the possibility of buying third party insurance at Sendcloud.

ROUTINES®

Nov 05, 2025  on Shopify

Great platform and user friendly!

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