Très satisfaite de l'appli. Le SAV est très réactif, et les problèmes résolu rapidement.

Service client très très long. 4 à 5 jours pour donner une réponse (pour de la logistique c'est trop long). L'account manager n'est plus disponible dès la 1ere minute après l'installation. Personne ne répond jamais au chat ou sinon en attendant parfois 1h environ.

Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-) Sorry but I can't accept paying twice for a service with less features.

At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.