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Customer reviews: Sendcloud | Shipping Platform

Develop by Shopify

Reviews (413)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

Apes Lab

Dec 29, 2025  on Shopify

Ottima app con un utilizzo intuitivo, sicuramente ci sono sempre cose da migliorare e aggiungere ma al momento siamo soddisfatti. Servizio clienti via chat generalmente rapido e risolve le richieste in breve tempo.

ChezChat

Dec 26, 2025  on Shopify

Le site Sendcloud est vraiment fonctionnel et bien optimisé pour gagner du temps a la creation d'etiquette de transport. Le point negatif pour ma part est qu'il est impossible de savoir combien on va payez reelement le transport au final , car les transporteur ajoute des taxe qui sortent de je ne sais que chapeau magique , et parfois des taxe car il y'a un probleme de quelque centimetre sur le colis le prix peut etre tres salé. Donc oui pour Sendcloud et non a la transparence des transporteur qui ne joue vraiment pas le jeu pour nous aider..

Dicks Don't Lie

Dec 19, 2025  on Shopify

Fijne app. Jammer dat brievenbuspakjes bij PostNL alleen binnen Nederland mogelijk zijn en niet internationaal. Wel goede en snelle service bij contact.

Alnatea

Dec 14, 2025  on Shopify

- Solution performante. - Manque d'aide et de contact clients, parfois difficile pour solutionner un problème.

Sasso People

Dec 13, 2025  on Shopify

Works well but if you have a problem it is very hard to get support.

Chipiron Surf

Dec 09, 2025  on Shopify

Très bonne appli. Pas forcément simple à configurer au début mais le service commercial est très réactif pour la moindre question.

VINQ.nl

Dec 02, 2025  on Shopify

Goede software en makkelijke koppeling met BOL

3Digital

Nov 28, 2025  on Shopify

Ottima integrazione, peccato però che se evado un ordine parzialmente sendcloud appena vede che il pacco è stato spedito evade l'ordine in shopify in automatico (nonostante usi la funzione dividi ordine nel pannello di controllo).

Kettingenenarmbanden.com

Nov 25, 2025  on Shopify

Ik gebruik de Sendcloud app nu sinds een half jaar in mijn Shopify shop en ben er zeer tevreden over. App is gemakkelijk te installeren en werkt perfect. Eigenlijk heb ik ook nog nooit de support hiervoor nodig gehad, dus dat zegt genoeg. Enige puntje van kritiek is dat de layout in de backend zo vaak verandert waardoor bepaalde onderdelen dan ineens weer op een andere plek zitten. Dat is iedere keer weer wennen, en hoewel dat snel gaat denk ik toch soms: "was dat nou écht nodig?" Al met al toch zeker een aanrader en een dikke voldoende!

siliconesandmore

Nov 25, 2025  on Shopify

Sendcloud werkt perfect samen met Shopify en maakt ons verzendproces veel efficiënter. Orders uit de webshop worden automatisch ingelezen, labels zijn direct beschikbaar en klanten krijgen netjes hun track‑&‑trace. Dankzij deze koppeling besparen we tijd en fouten, en verloopt onze logistiek soepel en professioneel.

Erika lingerie

Nov 24, 2025  on Shopify

Bonne application mais la configuration n'est pas si facile.

Seesonss

Nov 11, 2025  on Shopify

Easy to use. A really good option to make shippments.

FRÍO Italia

Nov 07, 2025  on Shopify

Dopo oltre 3 anni di utilizzo possiamo dire che l'integrazione di SendCloud in Shopify funziona bene e consente di velocizzare il processo per la creazione di etichette di stampa. Tutto viene gestito automaticamente alla ricezione dell'ordine su Shopify che in autonomia viene sincronizatto su SendCloud da dove semplicemente basta stampare le etichette. Le uniche due vere pecche sono: • L'assistenza clienti lentissima nel rispondere e fornire soluzioni reali; • I prezzi sempre più alti al netto di un servizio che rimane sempre uguale a se stesso nei pregi e nei difetti

The Pack Stock EU

Nov 07, 2025  on Shopify

This app is very helpful to connect our shop with multiple couriers and the possibility to use our custom contracts. The shipping rules are very easy to configure and the emails and landing pages useful to keep the customers always updated! We have been waiting a lot for the multibatch shipping but now is all up and running.

Frylics

Nov 04, 2025  on Shopify

Tevreden over het platform, overzichtelijk en bij eventuele problemen kun je ze goed bereiken / support aanvragen. In een enkel geval loop ik soms te stoeien maar dat zal meer aan mijzelf liggen ;)

X-World skateshop

Oct 29, 2025  on Shopify

Nützliche App zum Paketlalbel erstellen Guter Workflow innerhalb der App ( Leider können noch nicht alle Fedex Tarife für jedes Land abgebildet werden )

Zetla

Oct 28, 2025  on Shopify

Wij werken al jaren samen met Sendcloud. Helaas zijn ze niet telefonisch beschikbaar, alleen via de chat. Vandaag de 4 sterren

Fillies and Boots

Oct 23, 2025  on Shopify

Ottimo servizio clienti e tariffe molto competitive, lo consiglierei

FLIPSIDE MERCH

Oct 09, 2025  on Shopify

Nous utilisons Sendcloud depuis plus de 3 ans et nous en sommes très satisfait. Beaucoup de mise à jours viennent ajouter de nouvelles fonctionnalités, et le service client est rapide. Idéal pour la gestion de petites et moyennes boutiques, il fait aussi ses preuves sur les gros volume, et l'interface est très claire!

CamperClick.it

Oct 06, 2025  on Shopify

Ottima integrazione, intuitiva ed affidabile da migliorare il servizio di assicurazione abbinato

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