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Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

Reviews (804)

Overall rating
4.9

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Clark’s Botanicals

Apr 12, 2024  on Shopify

The support is amazing—quick and helpful—and the app runs like a charm! It'd be awesome if there were more customization options to tailor it even more to the store's design needs.

NN Vapor

Apr 12, 2024  on Shopify

功能部分彈性操作,可以連動客戶資料,讓溝通上便利許多 支援服務也非常的迅速、清楚,以這個月費來說非常值得! Functions are very flexible, the team help me to sync customers' info, which makes my team can have a good conversation with customers. The support team is efficient, the tutorial is clear and simple as well.

eTrixie

Apr 08, 2024  on Shopify

I would recommend this to others as it is pretty simple to use and customer support is awesome even or the free plan

Brick Mill Furniture

Mar 28, 2024  on Shopify

The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.

MISS ORD

Mar 26, 2024  on Shopify

This app is really convenient and helped us solve a lot of problems. The online customer service responded very promptly.

Kid-Epics Expressions

Jan 10, 2024  on Shopify

So far - so good. I need to learn about your program so I can ask intelligent and productive questions.

RolConArt

Dec 21, 2023  on Shopify

A top APP! It offers a lot of customization options, live chat and FAQ page in one. The web app and mobile app also work very reliably. And I was always helped very quickly and competently with the smaller adjustments for my shop. I now use a lot of apps, but with Willdesk other providers can follow an example when it comes to support, which is what I always hope for. Top!

PARCINQ Official Store

Nov 29, 2023  on Shopify

I appreciate the recent update to the app and have been enjoying its use. I want to commend Agent Nona for her exceptional assistance in addressing all my queries. She ensured that all my concerns were promptly addressed. Thank you. I plan to upgrade our subscription and continue using this app for the long haul. :)

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