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Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Shopify

Reviews (392)

Overall rating
4.9

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Argola Cosmétique

Sep 12, 2025  on Shopify

J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup

Paradisexdoll

Sep 01, 2025  on Shopify

Very good!

OrthoBlock

Aug 20, 2025  on Shopify

River & Stone Tea

Aug 07, 2025  on Shopify

Quick response time!

Morelli Medical

Aug 07, 2025  on Shopify

Nona is the best

Bubba Bubble

Aug 04, 2025  on Shopify

ReValueStores – Dein Partner für geprüfte Gebrauchtware

Jul 27, 2025  on Shopify

Gute App mit tollen Funktionen, sehr zu empfehlen

Quartz Boutique

Jul 26, 2025  on Shopify

the support is very fast and helpful

Grimoire New York

Jul 11, 2025  on Shopify

I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.

Puck's

Jul 08, 2025  on Shopify

Nona from customer support was excellent. Very thorough, easy to follow directions, and great attitude as well! Love the app but love the support I get when I'm in a bind. Thank you Nona!

Treeho Shop

Jul 07, 2025  on Shopify

I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!

Loops

Jul 02, 2025  on Shopify

waydoous

Jun 30, 2025  on Shopify

My Store

Jun 27, 2025  on Shopify

fantastic customer service!

Shopvoorgezondheid

Jun 27, 2025  on Shopify

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Lifestyle Travel Trading

Jun 13, 2025  on Shopify

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Virilion

Jun 04, 2025  on Shopify

Great Experience!

PulinGO

May 20, 2025  on Shopify

Great support and a great platform — wishing you all the best and continued success!

Shima-flex

May 20, 2025  on Shopify

Very good

The Doggie Depot

May 18, 2025  on Shopify

Nona was amazing and very helpful!

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