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Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

Reviews (410)

Overall rating
4.8

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Loops

Jul 02, 2025  on Shopify

waydoous

Jun 30, 2025  on Shopify

My Store

Jun 27, 2025  on Shopify

fantastic customer service!

Shopvoorgezondheid

Jun 27, 2025  on Shopify

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Lifestyle Travel Trading

Jun 13, 2025  on Shopify

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Virilion

Jun 04, 2025  on Shopify

Great Experience!

PulinGO

May 20, 2025  on Shopify

Great support and a great platform — wishing you all the best and continued success!

Shima-flex

May 20, 2025  on Shopify

Very good

The Doggie Depot

May 18, 2025  on Shopify

Nona was amazing and very helpful!

BilligaBoden

May 13, 2025  on Shopify

amazing support and app!

Hiccups Children's Boutique

May 06, 2025  on Shopify

Very easy to set up and great customer service!!!

Sunny Stores

May 05, 2025  on Shopify

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.

SOIN -TECH

May 03, 2025  on Shopify

Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...

liv-outdoors

May 01, 2025  on Shopify

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

4everKeepsakes

Apr 30, 2025  on Shopify

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.

Pentatomic

Mar 31, 2025  on Shopify

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.

The Goat Standard

Mar 27, 2025  on Shopify

Very response customer service & engineering team! App is working great so far!!

Lyricalhair

Mar 13, 2025  on Shopify

很好用,现在客服沟通响应也很快!

MEDLEY

Mar 12, 2025  on Shopify

Great service :)

J&K Shop

Mar 01, 2025  on Shopify

Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

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