SeamlessNPS: Customer Loyality

Name: SeamlessNPS: Customer Loyality Introduction Video
Uploaded: 2025-04-18T05:15:04Z
Duration: 1 min 33 s
Description: Enhance loyalty with real-time NPS feedback and swift issue resolution.

Develop by Shopify

$7.9-$99

/ Month

30 Days Free Trial

Enhance loyalty with real-time NPS feedback and swift issue resolution.

Order tagging

Real-time feedback

Automate nps surveys

Zero-config setup

About SeamlessNPS: Customer Loyality

Launched Apr 16, 2025

Built by Shopify

Address

39-41 High Street, New Malden, London, ENG, KT3 4BY, GB

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Introduction Video

Description

Fully automate NPS surveys and turn unhappy customers into loyal advocates—set up in minutes.

Seamless NPS goes beyond tracking scores—it transforms feedback into actionable results. Automatically send Net Promoter Score® surveys post-purchase and sync negative responses directly to the corresponding Shopify order. Merchants can instantly identify dissatisfied customers, address issues, and recover lost trust. Customer experience is KEY to a successful and sustainable business.

Order tagging: Link poor feedback to specific orders for quick resolution.
Zero-config setup: Install, verify settings, and launch surveys in 2 minutes.
Real-time: Get notified of detractors to act before churn happens.

Pros

Transforms feedback into actionable results.
Automates NPS surveys post-purchase, ensuring timely feedback collection.
Synchronizes negative responses with Shopify orders for targeted issue resolution.
Helps merchants identify dissatisfied customers, facilitating trust recovery.
Order tagging feature links poor feedback to specific orders for quick resolution.
Zero-config setup allows installation and survey launch in just 2 minutes.
Real-time notifications for detractors enable proactive customer care.

Cons

The app may heavily rely on Shopify's ecosystem, limiting its use to Shopify merchants.
Real-time notifications might lead to information overload if not managed properly.
Automated surveys could be seen as intrusive by some customers if too frequent.
The app's effectiveness is dependent on the merchant's promptness in resolving issues.