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Customer reviews: Ryviu: Product Reviews & QA

Develop by Ryviu

Reviews (1,505)

Overall rating
4.7

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

  • Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
  • Ease of setup and user-friendly interface.
  • Effective integration with Shopify and other e-commerce platforms.
  • Ability to import reviews from platforms like Etsy and Amazon.
  • Value for money, especially with the basic and free plans offering robust features.
  • Customization capabilities for displaying reviews.

Common Concerns

  • Occasional issues with review widgets not being compatible with certain plans.
  • Reported bugs and technical issues that can disrupt service, such as problems with email automation.
  • Concerns about features being advertised but only available on higher-tier plans.
  • Slow or unhelpful response from customer support in some cases.
  • Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

Diamonds & Gloss Australia

Feb 11, 2025  on Shopify

Excellent App, Excellent customer service, very prompt and clear responses. Great Prices and looks great on my website. www.diamondsandglossofficial.com

Jiggery Pokery Embroidery Kits

Feb 05, 2025  on Shopify

I was able to set up Ryviu quite easily to get started and then import reviews from Etsy, although it took a bit of time. The team are very quick to respond and they're always helpful if you run into problems. Thanks!

BuyBeautyKorea

Jan 26, 2025  on Shopify

If you want to add star rating to your collection page, use this app. This app does not require a developer.

RshPets

Jan 12, 2025  on Shopify

I have been using this app for a long time now - everything is great! Recently updated the Shopify theme and needed support to solve a small problem with the page display. Chloe from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!

Figures Toy Company

Jan 12, 2025  on Shopify

Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.

SlimyJourney

Dec 15, 2024  on Shopify

This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.

VILNO

Dec 12, 2024  on Shopify

After their update there all our reviews were deleted and were not displaying on the store. We noticed significant drop in sales and found this problem on the page. Unfortunately their support is not answering...

Renpho CA

Dec 08, 2024  on Shopify

i met a problem while uploading the reviews, the staff Dan is so helpful and patient to help me out, can't express my gratitude much.

AmigoPet

Dec 02, 2024  on Shopify

Sou Brasileiro e de inicio me senti um pouco perdido pois algumas coisas do app ainda estavam em inglês, mas o suporte me ajudou a configurar. Só dei nota 4 pois é pago, só pode 20 avaliações por protuto, mas é o suficiente para começar

Flowersagas

Nov 27, 2024  on Shopify

Ryviu is incredibly easy to use and offers great value for the price. A special thanks to Yen from support – her quick, professional, and friendly assistance made a huge difference. If you're looking for a reliable review app for your store, Ryviu is the perfect choice!

FEBELVN

Nov 19, 2024  on Shopify

one of the best customer support and expertise in shopify. they have fixed my bugs within 30 minutes where my theme is compeltely customised one, So it is not easy to find in which file my dev has put codes beacuse I have 2-3 product liquid files. Still there team. fix it lightly speed. Thanks a lot

State 48 Bakehouse LLC

Nov 18, 2024  on Shopify

I added this app since it says it's compatible with my store. This particular store is the $5 starter plan as it's only used for shipping a few products, my other store is for local pick up & delivery. This was just the most economical and user friendly way to set up my stores. Even though this app claims to be compatible with the starter plan, the widgets will not add. When I asked customer service I was informed that the review widget is not compatible with the starter plan and I need to upgrade. So I guess I'll look for a different app.

Arte House

Nov 12, 2024  on Shopify

The masonry style review widget is perfect for my website. Amazon review import was a gamechanger. Dan and Elle were great. Promptly attended to all my queries. Highly Recommended.

Auragence

Nov 05, 2024  on Shopify

Dan has helped me multiple times, he was very quick and even helped me edit my code to get things working!

MAGCOMSEN

Oct 28, 2024  on Shopify

It is easier to use than other scoring software. Mr. Dan responds very quickly and is very kind. He solved many of my difficult problems. He is the best technician I have ever seen!

Estoifit

Oct 20, 2024  on Shopify

Fast and effective support!I had a few questions about setting up the app to manage reviews, and the support team was incredibly quick to respond. They helped me resolve my issues in no time and provided clear, step-by-step guidance.

Go For Fit

Oct 15, 2024  on Shopify

An amazing experience! The app is very easy to set up, and has a great set of features. If you do encounter any issues, the support team is just a chat away and very responsive. Special Thanks to Selina, Dan, and Yen for all their help.

ZINTVVD SHOP

Sep 29, 2024  on Shopify

I just started using Ryviu and didn’t understand anything, but the customer service helped me solve all my problems. I highly recommend it to anyone who wants to simplify review management!

Lumiveo

Sep 26, 2024  on Shopify

Thanks to the support service for the help, I was a little unsure because I had to insert the code, they explained everything to me what and how and where, everything works great, I'm glad

Aussies Premium

Sep 25, 2024  on Shopify

All my 14 stores i m using this app. YEN is great customer agent and their customer support is always the best

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