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Customer reviews: Ryviu: Product Reviews App

Develop by Shopify

Reviews (432)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

  • Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
  • Ease of setup and user-friendly interface.
  • Effective integration with Shopify and other e-commerce platforms.
  • Ability to import reviews from platforms like Etsy and Amazon.
  • Value for money, especially with the basic and free plans offering robust features.
  • Customization capabilities for displaying reviews.

Common Concerns

  • Occasional issues with review widgets not being compatible with certain plans.
  • Reported bugs and technical issues that can disrupt service, such as problems with email automation.
  • Concerns about features being advertised but only available on higher-tier plans.
  • Slow or unhelpful response from customer support in some cases.
  • Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

Reboot Rituals

Nov 12, 2025  on Shopify

Spoke with Dan - he was awesome help. Helped me with multiple issues and got them sorted so quickly. Thanks Dan!

sonnewelt

Nov 06, 2025  on Shopify

I’ve been using this app for 3 years. easy to use. The customer service is excellent. They resolved my problem quickly and effectively.

PAWHUT

Nov 06, 2025  on Shopify

Powerful plugin with very helpful support! This app does exactly what it promises, and the features are robust. On top of that, their support team is quick to respond and very patient in solving any issues. Highly recommended!

AussieSnag

Nov 03, 2025  on Shopify

Amazing customer service and great app. I have been using it for about 6 months now and haven't had any issues. Mai from customer service team was too good, she addressed my query instantly. Thank you.

Glorydesk

Oct 29, 2025  on Shopify

J'ai essayé plusieurs appli shopify liée aux commentaires. Ryviu est de loin la meilleure d'entre elle. Intuitive, très facile d'utilisation et de mise en place des paramètres. Mention spéciale à Mai qui à su répondre à mes besoins de manière rapide et efficace (comme tout le reste de l'équipe). Je recommande !

CatHap Corner

Oct 24, 2025  on Shopify

Responsive support, react quickly. Dan from the support team the most qualified worker I have ever interacted with

Cross Winds Leather

Oct 23, 2025  on Shopify

So far this has been the only review app I've enjoyed. I look forward to using it more and hopefully upgrading my plan for the full experience soon.

Norrgården Custom Woodworking

Oct 23, 2025  on Shopify

It might be due to our theme but I struggled to get the Rich Text from the reviews to work. In addition the lack of existing language translation to Swedish and the missing feature of sending emails to customers with orders before the email automation was configured will probably lead to finding another app that fulfill our requirements. Otherwise it seem like a good app.

FT-KARATE

Oct 23, 2025  on Shopify

The App is very helpful, easy and the support is great. You receive help in seconds in case you need it. Very recommended!

Trip Topp

Oct 17, 2025  on Shopify

Dan Helped me to sort out a app issue what turns out was nothing to do with Ryviu app it the problem was a old app installed in my shopiffy Thank you for the Surpport Dan great work again

Body Reapers

Oct 10, 2025  on Shopify

Off all the apps i tried, this one is the best so far, easy to use, integrate, lot of features which other apps dont offer and exceptionally amazing customer serive. HIGHLY RECOMENDED

MeowGriff

Oct 09, 2025  on Shopify

I AM NEW TO THIS APP BUT THANK YOU FOR THEIR CHAT SUPPORT (MELINA). I CAN`T DONE THIS WITHOUT HER. THANK!!!!!!!!!!!

Premiumaus

Sep 26, 2025  on Shopify

Spoke with Chloe from the support team - very fast and very helpful! Would highly recommend the Ryvius app to anyone seeking to add reviews to their store - I use basic functionalities like displaying reviews on product cards and review collection.

INJORA

Sep 22, 2025  on Shopify

I’ve been using this app for several years. It’s affordable, powerful, and the customer service is excellent. Every time I’ve contacted support, my issues were resolved quickly and effectively.

Sovora

Sep 19, 2025  on Shopify

I installed the app and had some problems to understand how it works. Selina helps me very well and it works perfect now. Thank you very mush.

Nomardic

Sep 04, 2025  on Shopify

Very easy to use and a great app for reviews! Chloe even helped me with some coding! Would recommend to everyone!

Trip Topp

Aug 28, 2025  on Shopify

Dan Helped me to sort out a app issue what turns out was nothing to do with Ryviu app it the problem was a old app installed in my shopiffy Thank you for the Surpport Dan great work

Super Glam

Aug 13, 2025  on Shopify

I've been using the app for many years and today I needed support because I changed my theme here on Shopify. I received support from Selina via chat, which was super fast, efficient, and very kind! I recommend it to everyone; it's the best review app in all of Shopify.

Colour Bands India

Aug 07, 2025  on Shopify

Several reviews are still pending approval. Kindly review them at your earliest convenience and proceed with publishing.

Jusole Lights

Jul 10, 2025  on Shopify

Very impressed with the customer support. They provide quick responses and immediately resolve any issues I've encountered. The team is professional and helpful, offering clear solutions every time. A reliable app with truly effective support when you need it.

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