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Customer reviews: Ryviu: Product Reviews & QA

Develop by Ryviu

Reviews (1,519)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive view of "Ryviu: Product Reviews & QA." They find it to be an effective and user-friendly app for managing product reviews and questions. The app is praised for its ease of setup, affordability, and its ability to integrate seamlessly with Shopify and other platforms. Many users highlight the exceptional customer support that aids in setup and solves issues promptly, which enhances their overall experience.

Key Strengths

  • Excellent customer support and assistance, often mentioned by name such as Yen, Chloe, and Selina.
  • Ease of setup and user-friendly interface.
  • Effective integration with Shopify and other e-commerce platforms.
  • Ability to import reviews from platforms like Etsy and Amazon.
  • Value for money, especially with the basic and free plans offering robust features.
  • Customization capabilities for displaying reviews.

Common Concerns

  • Occasional issues with review widgets not being compatible with certain plans.
  • Reported bugs and technical issues that can disrupt service, such as problems with email automation.
  • Concerns about features being advertised but only available on higher-tier plans.
  • Slow or unhelpful response from customer support in some cases.
  • Difficulty managing reviews from specific geographic sources.

Final Thoughts

"Ryviu: Product Reviews & QA" is generally well-received by merchants looking for a competent and affordable review management tool. It stands out due to its strong customer support and ability to integrate with multiple platforms. However, some users face challenges related to technical issues and plan limitations. Overall, it is recommended for businesses, especially those starting or using Shopify, who need a reliable review system to enhance customer trust and engagement.

Chiwie

Mar 21, 2025  on Shopify

Best review app on the market. Has all the features, great customer support and costs half what the main competitors charge

Kuba Audio

Mar 17, 2025  on Shopify

Awesome support by Selina. The only app that does'nt have email request limit and works with ecomus. 100% recomended!

Memories & Metal

Mar 11, 2025  on Shopify

Support is top-tier. The only feature the app is missing is being able to integrate with Klaviyo to send the review requests, or some kind of direct link to review a product.

Aladdin's Gift

Mar 04, 2025  on Shopify

This is a very cost-effective review plug-in! The most commendable thing is their customer service staff, who answer every question you ask patiently and promptly. This is unmatched by other comment plugins!

Pool Fellows

Mar 03, 2025  on Shopify

It can help us solve the comment problem very well, and it is very patient to guide us to use it. I am not good at using computers, but I can still use it correctly!!!!

casa bellie

Feb 26, 2025  on Shopify

Nice app. Support team is really useful. Especially Chloe, she connected to my store and fixed a problem that could not be solved in the chat.

Diamonds & Gloss Australia

Feb 11, 2025  on Shopify

Excellent App, Excellent customer service, very prompt and clear responses. Great Prices and looks great on my website. www.diamondsandglossofficial.com

Jiggery Pokery Embroidery Kits

Feb 05, 2025  on Shopify

I was able to set up Ryviu quite easily to get started and then import reviews from Etsy, although it took a bit of time. The team are very quick to respond and they're always helpful if you run into problems. Thanks!

BuyBeautyKorea

Jan 26, 2025  on Shopify

If you want to add star rating to your collection page, use this app. This app does not require a developer.

RshPets

Jan 12, 2025  on Shopify

I have been using this app for a long time now - everything is great! Recently updated the Shopify theme and needed support to solve a small problem with the page display. Chloe from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!

Figures Toy Company

Jan 12, 2025  on Shopify

Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.

SlimyJourney

Dec 15, 2024  on Shopify

This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.

VILNO

Dec 12, 2024  on Shopify

After their update there all our reviews were deleted and were not displaying on the store. We noticed significant drop in sales and found this problem on the page. Unfortunately their support is not answering...

Renpho CA

Dec 08, 2024  on Shopify

i met a problem while uploading the reviews, the staff Dan is so helpful and patient to help me out, can't express my gratitude much.

AmigoPet

Dec 02, 2024  on Shopify

Sou Brasileiro e de inicio me senti um pouco perdido pois algumas coisas do app ainda estavam em inglês, mas o suporte me ajudou a configurar. Só dei nota 4 pois é pago, só pode 20 avaliações por protuto, mas é o suficiente para começar

Flowersagas

Nov 27, 2024  on Shopify

Ryviu is incredibly easy to use and offers great value for the price. A special thanks to Yen from support – her quick, professional, and friendly assistance made a huge difference. If you're looking for a reliable review app for your store, Ryviu is the perfect choice!

FEBELVN

Nov 19, 2024  on Shopify

one of the best customer support and expertise in shopify. they have fixed my bugs within 30 minutes where my theme is compeltely customised one, So it is not easy to find in which file my dev has put codes beacuse I have 2-3 product liquid files. Still there team. fix it lightly speed. Thanks a lot

State 48 Bakehouse LLC

Nov 18, 2024  on Shopify

I added this app since it says it's compatible with my store. This particular store is the $5 starter plan as it's only used for shipping a few products, my other store is for local pick up & delivery. This was just the most economical and user friendly way to set up my stores. Even though this app claims to be compatible with the starter plan, the widgets will not add. When I asked customer service I was informed that the review widget is not compatible with the starter plan and I need to upgrade. So I guess I'll look for a different app.

Arte House

Nov 12, 2024  on Shopify

The masonry style review widget is perfect for my website. Amazon review import was a gamechanger. Dan and Elle were great. Promptly attended to all my queries. Highly Recommended.

Auragence

Nov 05, 2024  on Shopify

Dan has helped me multiple times, he was very quick and even helped me edit my code to get things working!

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