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Customer reviews: TYDAL Popups ‑ Email Pop ups

Develop by TYDAL

Reviews (1,940)

Overall rating
4.9

What Merchants Think

The "TYDAL Popups ‑ Email Pop ups" app garners overwhelmingly positive feedback from merchants. Users consistently praise its ease of use and effective email capture capabilities. The app's simplicity does not compromise its functionality, making it a favorite among users looking to engage with their customers effortlessly. Additionally, the proactive and efficient customer support team, especially representatives like Sam and Jamie, receives significant commendation for their prompt and helpful assistance.

Key Strengths

  • Easy setup and user-friendly interface
  • Excellent customer support from responsive and helpful team
  • Effective in capturing emails and offering discounts
  • Customization options available even in the free version
  • Quick issue resolution and assistance with custom CSS

Common Concerns

  • Lack of integration with Shopify Flow reported by some users
  • Concerns about potential limitations of the free version in the future

Final Thoughts

Overall, "TYDAL Popups ‑ Email Pop ups" is widely regarded as a valuable tool for merchants aiming to enhance customer engagement and grow their email list. Despite minor concerns regarding integration with Shopify Flow, the app’s ease of use and responsive support make it a preferred choice for many users. It remains highly recommended for those seeking efficient popup solutions with reliable customer service.

Franklin Art Studio

Oct 13, 2024  on Shopify

its hard to imagine that after 2 years these people at Rivo are still telling people that integration with FLOW will be fixed. I have spent thousands of dollars on developing a new website, installing their app, and then establishing the accepted Shopify Flow app...then spent hours trying to work out why it didn't work. Thought I was just dumb. Contacted Rivo to be told "oh we will add you to the vote to fix it" which is an unprofessional way to deal with problems. They sent me to a thread expecting me to go away. I have no interest in the bandaide workaround that most in the thread said didnt work, with adding a discount code and other hocus pocus. I was told it was part of their "roadmap" whatever that is...but I think they are lost on their own journey. Rivo would apparently rather have clients waste their valuable time and money than either exit Shopify or fix the issue, as its now 2 years since that thread was started. A thread that contains similar comments to mine that people have invested time and money in their business only to have this app not work with delivering the most common on things in 2024. A welcome email! How about that for professionalism. Its just lip service, hard to imagine they have any intention of fixing this. Do not install this app if you have intentions of automating a welcome email.

Indy Love

Jun 28, 2024  on Shopify

Amazing. My customers love the pop up 10% offer. I love it. Also the customer service is amazing. You must try this app

Bling Days

Jun 20, 2024  on Shopify

If you want to interact with your customer, the TYDAL Popups is the best option you can get so far! The support team is very professional so you can modify your pop-up easily with their help. Try to believe it.

viva!

Jun 18, 2024  on Shopify

O suporte que recebi da plataforma foi excelente, agradeço Jamie por me ajudar com paciência em todo o processo.

MorJoyShop

Jun 18, 2024  on Shopify

Sam is the definition of an exceptional customer service. Answered all my questions and gave me some recommendations on my site. I would highly recommend this app

gadgetrod.com

Jun 18, 2024  on Shopify

It was great! I was helped by Sam and my issue was resolved quite fast. Thank you for making your app freely available to vendors and for your great support service!

La Boutique d'Annette

Jun 17, 2024  on Shopify

Ho installato l'app per Shopify e Sam è stato di ottimo aiuto per la configurazione delle impostazioni, molto disponibile e mi ha dato anche dettagli utilissimi per la mia attività! A presto Sam!

Touch of Serenity Spa & Boutique

Jun 17, 2024  on Shopify

Needed to contact support for some help, was a great experience. Love this app for easily offering discounts for new customers!

Ludus Love

Jun 16, 2024  on Shopify

Jaime and the support team replied to my request immediately, ran the updates I required for my store, and in just a few minutes I was ready to roll... Amazing app, service and team. Would recommend it 100%

Awaiting the Stork

Jun 09, 2024  on Shopify

The easiest and most flexible email popup creation tool I've used to build my email list. The user experience was excellent from the start, and the support provided by Jamie was top-notch!

ForeFits Golf Apparel LLC

Jun 04, 2024  on Shopify

I needed customer support to activate some features on my account and Sam was extremely efficient, very personable and made my experience much better than I first assumed it would go. Customer service like Sam seems to be a lost art in todays age but it is great to know that with people like him helping out, things get done fast and friendly!

Down To A Tee

Jun 01, 2024  on Shopify

Brilliant app, so quick and easy to use. I’m not the best with anything techy but this only took me a few minutes to install and customise. I needed to ask the Support Team something and Sam was brilliant, so helpful and a pleasure to chat to. Highly recommended!

DEVELLI

May 31, 2024  on Shopify

Great app! Integration was really easy and simple, along with the customisation. Jamie on the live help chat was quick to reply and got any of my questions resolved. Super happy!!

Biovalley

May 30, 2024  on Shopify

I had an issue and the help center (Jamie) quickly resolved it via chat and even gave me some suggestions for business changes related to my shopify store which was very helpful. Good job!

Thibs Baby Club

May 27, 2024  on Shopify

the help with modification of my website and building of the pop up was made very easy by Sam. the quick response and fast support was super helpful. my website looks way better now.

Shine Inside and Out

Apr 27, 2024  on Shopify

Sam was very helpful and was able to walk me through the steps of getting the pop up off of my landing page! Saved me so much time of trying to figure it out myself!

MariBodi Beauty

Apr 25, 2024  on Shopify

Jamie, went above and beyond to answer my questions, super helpful and truly excited to see what the app offers. So far so goo. Looks great on my shopify storefront. Thanks Jamie!

Vivant Garde

Apr 19, 2024  on Shopify

Excellent conversation and customer support! Really glad I went with this app, Will continue using the services

LTHSTUDIO

Apr 11, 2024  on Shopify

Hi! Very excited to try your app. i am new to all of this, and Sam was quick with a solution and he offered help too! All suggestions are greatly appreciated. Thank You!!

Kavantura

Apr 10, 2024  on Shopify

It's very easy and intuitive to set up, and any issues are quickly resolved by the support team. Thank you, creators, for this awesome app and thank you, Jamie, for a light-speed issue resolving!

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