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Customer reviews: TYDAL Popups ‑ Email Pop ups

Develop by TYDAL

Reviews (4,621)

Overall rating
5

What Merchants Think

The "TYDAL Popups ‑ Email Pop ups" app garners overwhelmingly positive feedback from merchants. Users consistently praise its ease of use and effective email capture capabilities. The app's simplicity does not compromise its functionality, making it a favorite among users looking to engage with their customers effortlessly. Additionally, the proactive and efficient customer support team, especially representatives like Sam and Jamie, receives significant commendation for their prompt and helpful assistance.

Key Strengths

  • Easy setup and user-friendly interface
  • Excellent customer support from responsive and helpful team
  • Effective in capturing emails and offering discounts
  • Customization options available even in the free version
  • Quick issue resolution and assistance with custom CSS

Common Concerns

  • Lack of integration with Shopify Flow reported by some users
  • Concerns about potential limitations of the free version in the future

Final Thoughts

Overall, "TYDAL Popups ‑ Email Pop ups" is widely regarded as a valuable tool for merchants aiming to enhance customer engagement and grow their email list. Despite minor concerns regarding integration with Shopify Flow, the app’s ease of use and responsive support make it a preferred choice for many users. It remains highly recommended for those seeking efficient popup solutions with reliable customer service.

WM GEAR

Jan 24, 2025  on Shopify

This app is amazing and their customer support is Top notch. Sam helped me in a matter of seconds. I highly recommend their services!

🚐 Snap Campers

Jan 18, 2025  on Shopify

I was quickly and easily able to add a custom email pop up. Adrian was super helpful unlocking custom CSS and taught me a couple things I wasn't aware of. Great app and support!!

Remote Practice Managers

Jan 16, 2025  on Shopify

For what it does - popup email capture and instant discount code generation that works - this is the best in the business. It stands alone. No competition. You can research this claim too. I've done it. And it's free. Not sure how long it will stay free. I have no ties with the company... the product is stable, robust, yet simple, and works very well. Need help with anything, they are ready to help. The product itself does not require any help. If you use this product, consider supporting them by purchasing other products or simply upgrading. If this is what you're looking for, save your time, install, and configure. I've just saved you valuable time. Focus on function. Don't waste your time on every superficial detail that may even end up driving customers away from your store. Install and enjoy! Thanks guys.

TENCANTO

Jan 14, 2025  on Shopify

It is an excellent app very useful for my business and above all Adrian was able to help me in everything and set it up perfectly 10/10

Fayes Beard Bully

Nov 25, 2024  on Shopify

The chat was really helpful... The rep Sam even gave me suggestions for improving my store... This app is definitely a great investment...

ByZem

Nov 19, 2024  on Shopify

This app is super easy to work with! The support team is quick to help with any questions or trouble shooting. Highly recommend.

Bootstock

Nov 17, 2024  on Shopify

Zeer goede ervaringen met deze app. Eenvoudig te installeren, converteert bijzonder goed in het verkrijgen van nieuwe aanmeldingen en de klantenservice is snel en oplossingsgericht. Ik raad deze app dus aan!

RECORDAR

Oct 27, 2024  on Shopify

Fácil de utilizar y el equipo técnico es rápido y me ha sabido ayudar en lo que necesitaba. Totalmente recomendable.

Bean Bag Corp

Oct 24, 2024  on Shopify

Great customer support (Jamie) was a great help and would recommend this app for anyone trying to step up their marketing game!

Deep Root African - DRA

Oct 23, 2024  on Shopify

I just installed this app, the customization is that simple and straightforward and the support Jamie provided was absolutely exceptional. I truly appreciate you, Jamie! Shoutout to the Tydal Team—much love!

Bluey Merino

Oct 21, 2024  on Shopify

Help team is super helpful and professional. They fixed my issues when I didn't think it could be done. Awesome job. Thanks

Life of Faith

Oct 13, 2024  on Shopify

The TYDAL Popups app is very easy and quick to use! It's helped my store acquire many new customers. To top it all off, their customer service has been stellar, they helped me through the custom CSS codes to better optimize the pop up for my website!

Franklin Art Studio

Oct 13, 2024  on Shopify

its hard to imagine that after 2 years these people at Rivo are still telling people that integration with FLOW will be fixed. I have spent thousands of dollars on developing a new website, installing their app, and then establishing the accepted Shopify Flow app...then spent hours trying to work out why it didn't work. Thought I was just dumb. Contacted Rivo to be told "oh we will add you to the vote to fix it" which is an unprofessional way to deal with problems. They sent me to a thread expecting me to go away. I have no interest in the bandaide workaround that most in the thread said didnt work, with adding a discount code and other hocus pocus. I was told it was part of their "roadmap" whatever that is...but I think they are lost on their own journey. Rivo would apparently rather have clients waste their valuable time and money than either exit Shopify or fix the issue, as its now 2 years since that thread was started. A thread that contains similar comments to mine that people have invested time and money in their business only to have this app not work with delivering the most common on things in 2024. A welcome email! How about that for professionalism. Its just lip service, hard to imagine they have any intention of fixing this. Do not install this app if you have intentions of automating a welcome email.

Indy Love

Jun 28, 2024  on Shopify

Amazing. My customers love the pop up 10% offer. I love it. Also the customer service is amazing. You must try this app

Bling Days

Jun 20, 2024  on Shopify

If you want to interact with your customer, the TYDAL Popups is the best option you can get so far! The support team is very professional so you can modify your pop-up easily with their help. Try to believe it.

viva!

Jun 18, 2024  on Shopify

O suporte que recebi da plataforma foi excelente, agradeço Jamie por me ajudar com paciência em todo o processo.

MorJoyShop

Jun 18, 2024  on Shopify

Sam is the definition of an exceptional customer service. Answered all my questions and gave me some recommendations on my site. I would highly recommend this app

gadgetrod.com

Jun 18, 2024  on Shopify

It was great! I was helped by Sam and my issue was resolved quite fast. Thank you for making your app freely available to vendors and for your great support service!

La Boutique d'Annette

Jun 17, 2024  on Shopify

Ho installato l'app per Shopify e Sam è stato di ottimo aiuto per la configurazione delle impostazioni, molto disponibile e mi ha dato anche dettagli utilissimi per la mia attività! A presto Sam!

Touch of Serenity Spa & Boutique

Jun 17, 2024  on Shopify

Needed to contact support for some help, was a great experience. Love this app for easily offering discounts for new customers!

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