Reviews: TYDAL Popups ‑ Email Pop ups

Customer reviews: TYDAL Popups - Email Pop ups

Reviews (4,625)

Overall rating

5

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What Merchants Think

The "TYDAL Popups ‑ Email Pop ups" app garners overwhelmingly positive feedback from merchants. Users consistently praise its ease of use and effective email capture capabilities. The app's simplicity does not compromise its functionality, making it a favorite among users looking to engage with their customers effortlessly. Additionally, the proactive and efficient customer support team, especially representatives like Sam and Jamie, receives significant commendation for their prompt and helpful assistance.

Key Strengths

Easy setup and user-friendly interface
Excellent customer support from responsive and helpful team
Effective in capturing emails and offering discounts
Customization options available even in the free version
Quick issue resolution and assistance with custom CSS

Common Concerns

Lack of integration with Shopify Flow reported by some users
Concerns about potential limitations of the free version in the future

Final Thoughts

Overall, "TYDAL Popups ‑ Email Pop ups" is widely regarded as a valuable tool for merchants aiming to enhance customer engagement and grow their email list. Despite minor concerns regarding integration with Shopify Flow, the app’s ease of use and responsive support make it a preferred choice for many users. It remains highly recommended for those seeking efficient popup solutions with reliable customer service.

Franklin Art Studio

Oct 13, 2024 on Shopify

its hard to imagine that after 2 years these people at Rivo are still telling people that integration with FLOW will be fixed. I have spent thousands of dollars on developing a new website, installing their app, and then establishing the accepted Shopify Flow app...then spent hours trying to work out why it didn't work. Thought I was just dumb. Contacted Rivo to be told "oh we will add you to the vote to fix it" which is an unprofessional way to deal with problems. They sent me to a thread expecting me to go away. I have no interest in the bandaide workaround that most in the thread said didnt work, with adding a discount code and other hocus pocus. I was told it was part of their "roadmap" whatever that is...but I think they are lost on their own journey. Rivo would apparently rather have clients waste their valuable time and money than either exit Shopify or fix the issue, as its now 2 years since that thread was started. A thread that contains similar comments to mine that people have invested time and money in their business only to have this app not work with delivering the most common on things in 2024. A welcome email! How about that for professionalism. Its just lip service, hard to imagine they have any intention of fixing this. Do not install this app if you have intentions of automating a welcome email.