Been running my online store for 3 years now and returns were always the biggest headache. Tried a bunch of different apps but nothing really clicked until I found ClickPost Returns Plus. Setup took maybe 10 minutes? Super straightforward. My customers can now start returns without emailing me constantly (huge relief!). The dashboard actually makes sense - I can see what's happening at a glance. Works perfectly with my existing shipping setup. Before this app, I was spending like 2-3 hours every day just dealing with return requests. Now it's maybe 15 minutes to check the dashboard and handle any edge cases. My customers are way happier too because they get instant updates instead of waiting for me to respond to emails. The customer self-service portal is clean and easy to use. Return tracking is spot on - no more "where's my return?" emails. Analytics help me understand why people are returning stuff. Support team actually knows what they're talking about (rare these days!). Could use a few more customization options for the return form and a mobile app would be nice but the web version works fine. This app paid for itself in the first month just by saving me time. My return process went from chaotic to professional overnight. If you're tired of manually handling returns, just get this already. 5 stars - would definitely recommend to other store owners!

We’ve been using ClickPost Returns+ for our returns management, and it has made a big difference. Earlier, our team had to handle many customer queries and manual tasks, but now most of it is automated and smooth.The ClickPost team even personalised the flow to match our needs. Overall, it has saved us time, reduced effort, and improved the experience for our customers.

Seems like one of few free solutions for small companies that wanna optimize their returns for the costumers. The costumer service is top tier, - always happy and very quickly to help. Definitely a recommendation!

Super helpful team who are very accommodating to any change requests we put forward to them. Easy to set up and customize as you please. Only thing is, we wish we could add comments when approving or declining return requests on the back end for other staff to see.

I really liked this app. Thanks to the team for resolving my queries related to returns management. Easy to track all the return requests.

Great personalised onboarding support! The team is very responsive and available to address all concerns

I really liked the support provided by Juhi and her team during the onboarding journey. Thanks to the team for getting on a call and resolving my queries related to returns management

Really liked this app. It's a Self-serve branded portal for customers to place return requests. We could track all return requests from a single dashboard and filter the same. Also the 24*7 support was awesome.