Return Rabbit

Develop by Shopify

$250-$650

/ Month

Free plan available

Fast, Easy Powerful Returns & Exchanges. Go Live Today!

Branded return portal

Product exchanges

Pre-paid labels

Exchange incentives

Actionable analytics

About Return Rabbit

Launched Feb 17, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Automate returns. Maximize revenue retention. Delight shoppers. Improve business efficiency.

Return Rabbit turn returns into a delight for your shoppers, optimizing every step for exchanges to keep your revenue rolling. With a wide array of options for returns and exchanges, plus automatic shipping labels and detailed follow-up comms, we ensure a seamless, branded journey that feels just right. Get set up super quick with our white-glove onboarding, and we'll have you up and running in no time!

Automate returns for exchange, store credit, or refund with a branded portal
Pre-paid labels and tracking for major carriers around the world
Exchange for higher, same, and lower priced products
Proprietary exchange product recommendations and exchange incentives
Actionable analytics & ROI-based reporting

Pros

Fast and easy setup with white-glove onboarding
Unlimited free access for up to 25 returns per month
Automated returns process for exchanges, store credit, or refunds
Supports branded return portals with wide array of return and exchange options
Automatic pre-paid shipping labels and tracking for major carriers worldwide
Option for exchanges with higher, same, or lower priced products
Offers proprietary exchange product recommendations and incentives
Provides actionable analytics and ROI-based reporting to track return metrics
Aims to optimize exchanges to keep revenue consistent

Cons

Free access is limited to 25 returns per month, which may not accommodate larger businesses
Potential system learning curve for fully utilizing the app’s features
Detailed information on pricing beyond the free tier is not provided
Dependency on the app for handling a significant part of the return process, which may impact control over branding and customer experience

Top Helpful Reviews

ELEVEN22 SHOES

Jun 14, 2025 on Shopify

They really need better customer support. Having to wait days until someone replies to an email is a pain when you have a business to run. If I did not have Ship Station and the app was free with it, I would definitely get rid of it immediately!! So irritated with this app not working.

CHNGE

Nov 03, 2022 on Shopify

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.

Freestyle USA

Jul 08, 2022 on Shopify

Spoke to multiple returns providers (Narvar, Loop, Returnly) and a lot of them promised these fancy features but after looking under the hood they were all smoke and mirrors. When asked if they can build out certain functionality/features these other providers were unable to, unwilling to, or tried charging an arm and a leg. Return Rabbit was quick on a few feature builds, support, and most of all our exchange rate went from 5-10% to 16%. This is a scrappy company that delivers exceptional value for the price point compared to some of the other guys. Would recommend trying them out and if you can, work with Ryan he will make sure you get set up right!

Paragon

Jun 20, 2022 on Shopify

Return Magic is done. To replace it, I evaluated 15 return apps and interviewed 11. Typically, the reps will tell you what you want to hear. Not what you need to know. I actually installed another return app only to discover it did not have the capability the rep promised and we needed. Most of the other apps were either more costly or beyond our needs. I found Return Rabbit. The rep was honest and straight forward. I could tell very quickly he really understood the app and explained how it could match our needs. I installed Return Rabbit and as it turns out, RR is a high value and cost efficient app. It has remarkable depth and automation capability and has saved us considerable customer service time and expense. Onboarding was straightforward and done quickly because the onboarding technician was insightful and easy to work with. After onboarding, follow up meetings were held to answer questions and make needed modifications. RR made changes to their program to further match our changing needs. It is an incredible app and my only regret is not finding it sooner.

Pawz

May 16, 2022 on Shopify

The entire staff was extremely helpful while integrating from our old returns platform. Using return rabbit has made processing returns and exchanges so much easier for us.

Biion Footwear USA

May 12, 2022 on Shopify

Massively improved our operations. highly recommend. Massively improved our operations. highly recommend. (sorry for the repeat, this app forced me to write minimum 100 characters)

Andy & Evan

Mar 04, 2022 on Shopify

This app has freed our team up with automated returns, an easy to use dashboard for customers, and their excellent support team - always quick to help. This is a must try for anyone looking to elevate their Customer Experience!

FERA

Mar 03, 2022 on Shopify

We finally took the plunge to automate our returns process to streamline our DTC business as we saw our e-commerce growing. Return Rabbit has not only saved us manpower, but it has also boosted our ability to retain sales and customers through exchanges, while giving us valuable insight into customer preferences and product feedback. Friendly and easy-to-reach support team.

JOOB Wear

Mar 01, 2022 on Shopify

As a micro-brand I was looking for a no-hassle way to load in a returns and exchanges app to my website, with some easy configuration. I installed Return Rabbit and in a few minutes I had a returns and exchanges portal. Can't wait to learn more about how to use this app. Well done!