Reveni Returns & Exchanges

Develop by Shopify

Free plan available

Turn returns and exchanges into a lever for loyalty and sales

Tailored return portal

Merchant dashboard

Automate rma process

Customizable return methods

Automated instructions

Control over returns

Automatic refunds

Enhanced transparency

Simplicity in returns

About Reveni Returns & Exchanges

Launched May 18, 2023

Built by Shopify

Address

Kore.ai, 7380 West Sand Lake Road, Suite 390, Orlando, FL, 32819, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Improve your post-sales experience. Turn returns and exchanges into a lever for loyalty and sales.

Increase customer loyalty and increase recurring sales with Reveni. Provide an exceptional post-purchase journey with our tailored Return portal and Merchant dashboard, enhancing transparency, simplicity, and speed for returns and exchanges. Automate your RMA process and communications by defining policies, return reasons, and shipping methods. Reduce expenses and complaints while streamlining your operations, eliminating wait times and maximizing customer satisfaction.

Branded easy-to-use return portal empowers customers for self-refunds/exchanges
Customizable return methods based on location, transaction type & order amount
Instructions sent automatically to ensure products are returned successfully
Increased control over return and exchange processes with our dashboard
Accept/reject returns and trigger refunds automatically

Pros

Enhances customer loyalty and increases recurring sales
Provides an exceptional post-purchase journey with a tailored return portal and merchant dashboard
Improves transparency, simplicity, and speed for returns and exchanges
Automates RMA process and communications by defining policies, return reasons, and shipping methods
Reduces expenses and complaints while streamlining operations
Eliminates wait times and maximizes customer satisfaction
Empowers customers with a branded, easy-to-use return portal for self-refunds/exchanges
Offers customizable return methods based on location, transaction type, and order amount
Automatically sends instructions to ensure successful product returns
Increases control over return and exchange processes with the dashboard
Supports automatic acceptance/rejection of returns and triggering of refunds

Cons

Potential initial setup time and effort to define policies, return reasons, and shipping methods
Dependency on the platform's effectiveness and stability for smooth operation
Possible issues with integration into existing ecommerce systems
Requirement for continuous updates and maintenance to ensure optimal performance

Top Helpful Reviews

renatta&go

Aug 10, 2023 on Shopify

It has been just a month since we installed the App, and we have already experienced a huge decrease of our "where is my money?" and "did you receive my return?" tickets. Hence, our team can focus on higher value tasks. Furthermore, we see that our re-purchase ratio is increasing, thanks to clients having their money back in 6 seconds. To finish with, Reveni's team is always willing to help us, and they completely understand our business needs, which make them a perfect partner.