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Customer reviews: Returbo: Returns & Exchanges

Develop by Returbo AB
<h3>What Merchants Think</h3> <p>The overall feedback from merchants for the "Returbo: Returns &amp; Exchanges" app is highly positive. Merchants appreciate its user-friendly interface and the ease of integration, especially with platforms like Postnord. It has significantly streamlined the return and exchange processes, allowing merchants to give more focus to other aspects of their business. The customer support is consistently highlighted as excellent, responsive, and helpful, contributing to a smooth overall experience.</p> <h3>Key Strengths</h3> <ul> <li>Easy and fast setup</li> <li>Streamlined return processes</li> <li>Seamless integration with platforms like Postnord</li> <li>Outstanding customer support</li> <li>Improved control over return flows</li> <li>Time efficiency in handling returns</li> <li>User-friendly portal and interface</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial onboarding can be slow if third parties are involved</li> <li>Desire for more advanced settings and data analysis for return trends</li> </ul> <h3>Final Thoughts</h3> <p>"Returbo: Returns &amp; Exchanges" receives high praise for making the entire returns process significantly easier for both merchants and customers. While there is some room for improvement in advanced functionalities, the app's strengths in ease of use, integration capabilities, and excellent customer support make it a highly recommended tool for any e-commerce business looking to optimize its return and exchange operations.</p>

Reviews (57)

Overall rating
5

What Merchants Think

The overall feedback from merchants for the "Returbo: Returns & Exchanges" app is highly positive. Merchants appreciate its user-friendly interface and the ease of integration, especially with platforms like Postnord. It has significantly streamlined the return and exchange processes, allowing merchants to give more focus to other aspects of their business. The customer support is consistently highlighted as excellent, responsive, and helpful, contributing to a smooth overall experience.

Key Strengths

  • Easy and fast setup
  • Streamlined return processes
  • Seamless integration with platforms like Postnord
  • Outstanding customer support
  • Improved control over return flows
  • Time efficiency in handling returns
  • User-friendly portal and interface

Common Concerns

  • Initial onboarding can be slow if third parties are involved
  • Desire for more advanced settings and data analysis for return trends

Final Thoughts

"Returbo: Returns & Exchanges" receives high praise for making the entire returns process significantly easier for both merchants and customers. While there is some room for improvement in advanced functionalities, the app's strengths in ease of use, integration capabilities, and excellent customer support make it a highly recommended tool for any e-commerce business looking to optimize its return and exchange operations.

Freefoot

Mar 12, 2025  on Shopify

We started using Returbo about a month ago, and so far, we are very satisfied! It saves us time in our return and exchange process, making everything more efficient. The system also allows us to track return reasons and get a better understanding of which products are frequently returned and why. This insight is extremely valuable for improving our product selection and customer experience. Highly recommended for any business looking to streamline their return management!

Pacas SE

Feb 26, 2025  on Shopify

Smooth service after a quick setup and integrations experience. No customers have been confused by the returns process either.

Kattnakken

Feb 26, 2025  on Shopify

Returbo is a highly userfriendly app with a great support team that is always easy to get in contact with. Because of our warehouse system, we stumbled upon some difficulties regarding implementation (not Returbo's fault), but thanks to Returbo's great efforts, the problems were solved quickly. The app itself is seamless and easy to work with. Great interface, and makes handling returns and exchanges ten times easier. The Shopify integration is 10/10.

Mosko Moto EU

Feb 19, 2025  on Shopify

Their flexibility and commitment to problem-solving have significantly impacted our returns process, reducing friction for both our team and our customers. With Returbo, we’ve found a partner who not only understands the complexities of global returns but also actively works with us to refine and improve the experience. We look forward to continuing this partnership.

Rut & Circle

Feb 19, 2025  on Shopify

Super easy App that makes the return process smooth. You can control all returns in the App! Great and fast customer service. We recommend Returbo!

BOW19 Details

Feb 18, 2025  on Shopify

We just started with Returbo but it has helped us streamline our operations so that we can focus more on sales, which is our main core. This really makes a big difference in optimizing both time and resources." Being a small company this makes a big difference. So glad we did it:)

Gavelo

Feb 07, 2025  on Shopify

Very easy and so fast to set up. And with excellent help from their customer service the transition worked so smoth. My team are really happy over the improvements and we can really recommend Returbo!

Liffner

Jan 16, 2025  on Shopify

This app really helped us to smooth the return process. It takes a while to onboard since, in our case, the third party was involved (shipping company). However, since we've started using Returbo, we got much more control over our return flow, and we spend less time processing returns, which is vital for a small team like us.

Speltrollet

Jan 12, 2025  on Shopify

A great app/service that really helps our business with returns. One of the bottlenecks in our company growth was returns and the endless emails around it. This really streamlined it so we can focus on sales and other things. Easy to install.

Nikben

Jan 09, 2025  on Shopify

Fantastic app that streamlines the return and exchange process for both us and our customers. Excellent customer support! Highly recommended.

Stockholms Klänningsfabrik

Dec 16, 2024  on Shopify

Great app, easy to integrate with Postnord. Made handling returns and exchanges a lot more time efficient. We ran into some minor issues early on but the support team were very quick to respond.

Mountain Works

Dec 11, 2024  on Shopify

Great app to make the return process better and faster for us and our customers. Easy setup and helpful support. Would recommend for every shopify shop!

Nitton

Nov 26, 2024  on Shopify

Super Easy and fast to set up. Extremely smooth to handle. Superior customer service. Nothing but good things to say, a big recomendation for any ecommerce business to try Returbo!

Cloudflops Sverige

Oct 28, 2024  on Shopify

Returnbo has been a fantastic addition to our Shopify store. It's incredibly easy to set up, and most of the necessary settings to handle returns are already included. The standout feature for us has been the seamless integration with our PostNord account, allowing us to generate QR codes for our customers' returns—super convenient! While Returnbo works very well for our current needs, there’s room for improvement, particularly with more advanced settings and better data analysis for return trends. Despite these areas for growth, it's been a reliable tool for us, and we plan to continue using it. Their support team is responsive and helpful, which adds to the overall positive experience. Highly recommended if you're looking for a straightforward return management solution.

Brown Avenue

Oct 24, 2024  on Shopify

Fantastisk tjänst! funkar hur bra och enkelt som helst och har varit super uppskattat av våra kunder som har velat göra returer. Snabb och bra support dessutom! Kan starkt rekommendera alla.

Knatteplock

Oct 06, 2024  on Shopify

Vi är väldigt nöjda med Returbo och deras byteshantering. Integrationen var snabb och enkel, vilket gjorde övergången smidig för vår verksamhet. Dessutom har vi fått snabb och professionell respons från supportteamet, som alltid bemöter våra frågor med vänlighet och effektivitet. Denna nivå av service har verkligen underlättat våra returprocesser och förbättrat vår kundupplevelse. Vi kan varmt rekommendera Returbo till andra företag som letar efter en pålitlig och användarvänlig lösning för returhantering!

L8Hasselblad

Sep 23, 2024  on Shopify

Fungerar otroligt bra. Har alla funktioner man kan önska. Deras support svarar väldigt snabbt och skickar ofta personliga videoguider på hur problemet ska lösas. Rekommenderar starkt!!

HAALE

Aug 27, 2024  on Shopify

Returbo löste vår retur- och reklamationshantering på ett väldigt smidigt och kostnadseffektivt sätt - den bästa lösning vi sett hitills för Shopify! Från första möte till full integration med önskade fraktsätt på bara några timmar. Dessutom otroligt trevliga att ha och göra med och exceptionell support. Jag rekommenderar starkt att boka ett möte med Julia på Returbo för att höra mer om produkten och hur lätt det är att komma igång! //Olof Jakobsson, HAALE Ring AB

Barbershop.no

Aug 21, 2024  on Shopify

Great app! It solves all of the tedious tasks related to returns for us, as well as for our customers. Saves a lot of time, easy to use and excellent service.

Twinkles Dental Jewelry

Aug 19, 2024  on Shopify

Works excellent! It have made our Return process much easier. Easy set up and excellent, fast and accurate customer support. We moved from Shopify's own return process, and this is much easier. One really good feature is the QR code for Postnord return shipments. We do not need to email returns slips, the customer just gets the QR-code in the phone and they can hand it in to Postnord office.

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