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Customer reviews: Referral Program ‑ Shopjar

Develop by Shopjar

Reviews (64)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about the "Referral Program ‑ Shopjar" app, praising its ease of setup and effective customer service. Users find it straightforward, with sufficient features to manage referral and affiliate programs. The support team, especially Madhav, is frequently highlighted for their helpfulness and quick response times, contributing significantly to a positive user experience.

Key Strengths

  • Easy and straightforward setup process
  • Responsive and helpful customer support
  • Effective management of referral and affiliate programs
  • User-friendly interface and tutorial videos available
  • Customizable features that meet users' needs

Common Concerns

  • Some users experience issues after recent updates
  • Pricing structure can be challenging for some merchants
  • Minor setup learning curve for some features

Final Thoughts

Overall, the "Referral Program ‑ Shopjar" app is well-received by merchants for its simplicity and robust support team. While there are occasional challenges with updates and pricing, the app remains a recommended tool for businesses seeking to enhance their referral and affiliate marketing efforts. The app seems particularly suited for those who value customer service and straightforward functionality.

All You Need Music

Apr 09, 2025  on Shopify

Excellent Customer Service! We had an issue with our mobile display, and the response from the team was incredibly quick and effective. All our problems were resolved promptly and professionally. Special thanks to Niha for her outstanding support and helpful attitude. Truly appreciated!

Karafe

Apr 08, 2025  on Shopify

Shopjar is simple and straight to the point. Perfect if you don't need to have a complex refferal campaign. There is enough customization option to keep your Design line. Thanks to the support for being reactive when needed.

Nature's Select Pet Food

Apr 08, 2025  on Shopify

Easy to set up and customer support is helpful via email. We've only had it a week but are hopeful more customers will start to use it thanks to installing it on our website home page, checkout and post purchase pages.

Quality Printing Hub

Apr 01, 2025  on Shopify

The customer service offered by Madhav was amazing! We were able to go through the systems easily, and manage every question successfully.

The Gilded Teafling

Mar 20, 2025  on Shopify

I have not been impressed by this app. There is no way for me to input my affiliate's paypal information for them, I cannot update their affiliate code without errors, features are hidden, and the interface is not comprehensive. Reports are confusing, I can't tell if my automatic payments are making it to my affiliates too. Not to mention their only hours of availability for onboarding or customer service meetings is 1AM-9AM or 6PM-12AM? Why do you not have availability for meetings during regular business hours? Not impressed.

Expert WC

Mar 03, 2025  on Shopify

It was absolutely perfect! A huge thank you to them for their incredible service and support. Everything was beyond my expectations, and I couldn’t have asked for a better experience!

STRAYE

Feb 24, 2025  on Shopify

We would love to try this app, but after telling us it was not working with our theme, we have waited the entire trial period with no news, no direction and no confidence it may be resolved, and thus we just feel abandoned by the lack of communication.

Greenleaf

Feb 06, 2025  on Shopify

Just got it set up and it was a breeze. I love the simplicity. I looked at other apps and there were way more bells and whistles than what I needed. I had one question about how a slightly complex reward might be handled and Madhav was really helpful and gave me confidence that it will work as planned. No sales from this system yet (only up for 1 day) but I am sure that those will come soon. Awesome app.

Hannah and Henry

Jan 30, 2025  on Shopify

Great app. Easy to setup the referral system. Madhav and Saran were very helpful to assist me in setting up all the features I wanted. Thanks

Sparring Sports

Jan 28, 2025  on Shopify

Easy to use tutorial videos. app is very straight forward and easy to use itself. Customer service is great. Specifically Madhav who has helped me tremendously figure out an error I was getting and explained things to me and how to avoid in the future. Madhav was very helpful, so if the rest of the team is like him they are great!!

wearswoop.com

Dec 25, 2024  on Shopify

I just integrated this plugin into my shopify store and Madhav help me out to resolve all my query for getting started with this plugin. Recommended this plugin for refer program for website/store

Beresford Estate

Dec 10, 2024  on Shopify

The Referral Program ‑ Shopjar app is fantastic! It’s easy to set up and offers great features for managing referral and affiliate programs all in one place. The customer service is also excellent—responsive, helpful, and quick to resolve any issues. Highly recommend it!

SK Royale Skin

Nov 17, 2024  on Shopify

Shopjar seems to be a great app! i just joined and I am eager to explore all the wonderful features. The support team was amazing!

The Celebration Co.

Oct 30, 2024  on Shopify

Great service and help in setting up the referrals. Setup takes a bit of a learning curve, but the tutorial videos help a lot. Support call with Madhav was excellent to help troubleshoot my issue.

Eevee Jewels Silver

Sep 10, 2024  on Shopify

Madhav, karthika, niha and sakthivel are very helpful and supportive and patience, really loved the app

Bechanewala

Sep 03, 2024  on Shopify

Madhav and Sakthivel , Niha - they help and give time to install and explain all the things in details . we are really looking forward to use the app and it is easy to use and have all the features which we need for referral program . good luck

mailaspresent

Aug 25, 2024  on Shopify

Madhav and Sakthivel have been exceptionally brilliant attentive and patient with helping me set up the referral scheme for my customers. Also kind enough while I have been looking after my child while working

Uncle Ray's Products

Aug 14, 2024  on Shopify

The app is a very good means of increasing sales and using word of mouth to expose products and services.

Molecule Home Fragrance

Jul 07, 2024  on Shopify

Wow! This app is super simple to use, has a bunch of great tools and the customer service is amazing and really quick to respond to questions.

ISOtunes.com

Apr 25, 2024  on Shopify

The support team is great and always willing to email or schedule a call to help us troubleshoot any issues!

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