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Customer reviews: Referral Program ‑ Shopjar

Develop by Shopjar

Reviews (68)

Overall rating
4.8

What Merchants Think

Merchants generally have positive feedback about the "Referral Program ‑ Shopjar" app, praising its ease of setup and effective customer service. Users find it straightforward, with sufficient features to manage referral and affiliate programs. The support team, especially Madhav, is frequently highlighted for their helpfulness and quick response times, contributing significantly to a positive user experience.

Key Strengths

  • Easy and straightforward setup process
  • Responsive and helpful customer support
  • Effective management of referral and affiliate programs
  • User-friendly interface and tutorial videos available
  • Customizable features that meet users' needs

Common Concerns

  • Some users experience issues after recent updates
  • Pricing structure can be challenging for some merchants
  • Minor setup learning curve for some features

Final Thoughts

Overall, the "Referral Program ‑ Shopjar" app is well-received by merchants for its simplicity and robust support team. While there are occasional challenges with updates and pricing, the app remains a recommended tool for businesses seeking to enhance their referral and affiliate marketing efforts. The app seems particularly suited for those who value customer service and straightforward functionality.

Dalia Botanique

May 30, 2025  on Shopify

The team have been really helpful at helping me setting up the referral codes. I will be launching it fully this week.

QCOLLECTION

May 24, 2025  on Shopify

Ramesh really helped me on a good level.. i had some issues with my theme with font size and padding. We hopped on a call and fixed everything step by step. The functionality of the app is amazing i would highley recommend!

STRAYE

May 13, 2025  on Shopify

I’ve been attempting toi integrate the ShopJar Referral Program app for several months now, and while it has potential, the Klaviyo integration is a complete letdown. Despite both ShopJar and Klaviyo pointing fingers at each other, the integration remains unreliable and far from ready for prime time. For our business, seamless, on-brand transaction emails via Klaviyo are non-negotiable, but this critical feature consistently fails to deliver. I’m beyond frustrated—ShopJar could be a game-changer, but the broken integration makes it unusable for us. Until this is fixed, I can’t recommend it.

Fae Fire Shop

May 08, 2025  on Shopify

Nihasini is friendly, knowledgeable and wonderful to work with. I learned a great deal of very helpful information today, thank you! Love this app.

OTR Meals

Apr 24, 2025  on Shopify

Fantastic App! With the cost of aquisition being where its at these days this app is a no brainer. Super simple set up and the support is fantastic if you have any questions. Would 100% recommend to any shopify store

Winewizard by Vinalchemy

Apr 22, 2025  on Shopify

I'm always wary of adding Apps to Shopify. I'm not a programmer so they really need to be easy to set up and offer great support. These guys are amazing. Nothing seems to be too much trouble. They have really helped me. And not just the set up, but with ongoing questions around emailing, customisation etc etc. Brilliant service. I tried a couple of other app first for refer a friend and so glad I dumped them for ShopJar. Thanks Nihasini Madhav, you were GR8.

All You Need Music

Apr 09, 2025  on Shopify

Excellent Customer Service! We had an issue with our mobile display, and the response from the team was incredibly quick and effective. All our problems were resolved promptly and professionally. Special thanks to Niha for her outstanding support and helpful attitude. Truly appreciated!

Karafe

Apr 08, 2025  on Shopify

Shopjar is simple and straight to the point. Perfect if you don't need to have a complex refferal campaign. There is enough customization option to keep your Design line. Thanks to the support for being reactive when needed.

Nature's Select Pet Food

Apr 08, 2025  on Shopify

Easy to set up and customer support is helpful via email. We've only had it a week but are hopeful more customers will start to use it thanks to installing it on our website home page, checkout and post purchase pages.

Quality Printing Hub

Apr 01, 2025  on Shopify

The customer service offered by Madhav was amazing! We were able to go through the systems easily, and manage every question successfully.

The Gilded Teafling

Mar 20, 2025  on Shopify

I have not been impressed by this app. There is no way for me to input my affiliate's paypal information for them, I cannot update their affiliate code without errors, features are hidden, and the interface is not comprehensive. Reports are confusing, I can't tell if my automatic payments are making it to my affiliates too. Not to mention their only hours of availability for onboarding or customer service meetings is 1AM-9AM or 6PM-12AM? Why do you not have availability for meetings during regular business hours? Not impressed.

Expert WC

Mar 03, 2025  on Shopify

It was absolutely perfect! A huge thank you to them for their incredible service and support. Everything was beyond my expectations, and I couldn’t have asked for a better experience!

STRAYE

Feb 24, 2025  on Shopify

We would love to try this app, but after telling us it was not working with our theme, we have waited the entire trial period with no news, no direction and no confidence it may be resolved, and thus we just feel abandoned by the lack of communication.

Greenleaf

Feb 06, 2025  on Shopify

Just got it set up and it was a breeze. I love the simplicity. I looked at other apps and there were way more bells and whistles than what I needed. I had one question about how a slightly complex reward might be handled and Madhav was really helpful and gave me confidence that it will work as planned. No sales from this system yet (only up for 1 day) but I am sure that those will come soon. Awesome app.

Hannah and Henry

Jan 30, 2025  on Shopify

Great app. Easy to setup the referral system. Madhav and Saran were very helpful to assist me in setting up all the features I wanted. Thanks

Sparring Sports

Jan 28, 2025  on Shopify

Easy to use tutorial videos. app is very straight forward and easy to use itself. Customer service is great. Specifically Madhav who has helped me tremendously figure out an error I was getting and explained things to me and how to avoid in the future. Madhav was very helpful, so if the rest of the team is like him they are great!!

wearswoop.com

Dec 25, 2024  on Shopify

I just integrated this plugin into my shopify store and Madhav help me out to resolve all my query for getting started with this plugin. Recommended this plugin for refer program for website/store

Beresford Estate

Dec 10, 2024  on Shopify

The Referral Program ‑ Shopjar app is fantastic! It’s easy to set up and offers great features for managing referral and affiliate programs all in one place. The customer service is also excellent—responsive, helpful, and quick to resolve any issues. Highly recommend it!

SK Royale Skin

Nov 17, 2024  on Shopify

Shopjar seems to be a great app! i just joined and I am eager to explore all the wonderful features. The support team was amazing!

The Celebration Co.

Oct 30, 2024  on Shopify

Great service and help in setting up the referrals. Setup takes a bit of a learning curve, but the tutorial videos help a lot. Support call with Madhav was excellent to help troubleshoot my issue.

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