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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (371)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

MANE IVY

Jan 17, 2025  on Shopify

I get thorough help when i have to do a chat with recurpay, plus the rep makes suggestions how we can better utilize the app as well as help make the changes.

WeeWax Crafts

Dec 30, 2024  on Shopify

Sinchain was very helpful resolving a customer billing issue. The app itself is easy to use, and my customers appreciate that they can manage their subscriptions without my help.

Sole Flex Apparel

Dec 22, 2024  on Shopify

My experience with recurpay has been amazing, super helpful customer service and the set up call taught me everything I needed to know to start my subscriptions as soon as possible, I highly recommend!!!

Back 40 Fitness

Dec 17, 2024  on Shopify

Currently in the set up stage (will leave another review later), and have been impressed with how simple the set up has been. In addition, the chat communication for questions was great - quick, clear and helpful.

Fantasy Vibes

Dec 17, 2024  on Shopify

Absolutely brilliant. The customisation is great, and the customer service is also fantastic. This is the best subscription/recur pay provider I have come across.

Wydawnictwo ArtRage

Dec 08, 2024  on Shopify

Excelent, helpful, competent support (thank you, Sinchain!). App is updated and developed. Even when one has to wait for some functionalties to appear, one can trust, they will come – if they're needed. Did I mention great customer support?

Bone-In Food

Nov 07, 2024  on Shopify

Always staying on top of changes to improve their services. They listen to the customers and act on good requests.

GG Apparel

Nov 06, 2024  on Shopify

Great APP and Amazing customer service. Very helpful with set up and on going support. Highly recommend.

family.cards

Oct 17, 2024  on Shopify

Highly recommend the app based on the instant support which is very helpful. Can't say anything abouth the power of this app as it's not in use, yet - but I'm confident it works out well.

Green Ethnies

Oct 02, 2024  on Shopify

Exactement les fonctionnalités que je cherchais, facile à utiliser et à paramétrer et un support technique disponible et efficace

SFY University

Oct 01, 2024  on Shopify

Sweta was amazing, easy to work with, and answered all my questions efficiently and effectively. The plugin also works great with the subscription plan we are developing.

SkinmedShop

Sep 24, 2024  on Shopify

We have a slight twist on how we want to use this app and Sinchain has been extremely helpful in advising on how to get things configured so we can achieve our requirements. Great help and great app.

Westmount Music

Sep 12, 2024  on Shopify

Excellent service from Sinchain, went above and beyond to fix an issue we had and resolved it in a very timely manner. The App has workarounds and flexibility which I didn't at first realise, so it's turned out to be perfect for our needs and very reasonably priced versus the other subscription apps out there. Thanks again to Sinchain I hope they are recognised by their management team

Cherry Blend Coffee Roasters

Sep 10, 2024  on Shopify

I’m not sure where to begin. Our company started out 5 yrs ago with Bold and we were happy. All of a sudden they wanted to upgrade there app and nothing worked the same. So I researched apps that was compatible to Shopify. Recurpay stood out from all the rest. I emailed them about my issue with my previous app. They set up a live video chat right away. We discussed what I wanted out of a subscription app and they assured me they would be a great fit. In less then a week our company was up and running smoothly again. Sweta and her team was so patient and knowledgeable about what they do and walked me thru everything. Please contact them you won’t regret it. I’m looking forward to a profitable subscription service to make my customers happy to do business with us.

Olas Coffee Roasters

Sep 05, 2024  on Shopify

Super helpful support team, very friendly and easy to work with. simple user friendly setup. super helpful onboarding call

Happy Pet Life

Aug 31, 2024  on Shopify

Excellent friendly customer service. I set this up in less than an hour, but noticed some inconsistencies with how it displayed on my theme. I had a response from customer service within minutes, and the issues resolved within the hour!

The Squeaky Toy

Aug 02, 2024  on Shopify

Online Chat customer support with Sinchain was amazing, fast and thorough. I appreciate you! Thank you!

Braised Yum Online

Jul 23, 2024  on Shopify

"It is really the service that makes a business shine." - I got that quote from somewhere, and indeed Recurpay lives up to that ideal. I am new to Shopify and installed this app to test my workflow and viola - it worked pretty well. Down the line, I had a few questions and needed help resolving a snag. I tried their chat and to my surprise 'Sinchain' jumped on the issue and fixed it in real time. Then, their friendly "Is there anything else I can do for you?" just sold me completely. It is great to know there are friendly people backing up a good resource. Keep it going guys, shine even more.

Mooseruncoffee

Jul 16, 2024  on Shopify

Awesome customer support. very knowledgeable in coding and was able to help me with my issue within a matter of a few minutes. A+++

SAMA

Jul 11, 2024  on Shopify

Initial set up was quick and easy and the chat helped quickly if I had questions. My onboarding meeting was very beneficial and informative. Should be a great add to my business!

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