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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (371)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

CONCIO

Jun 09, 2025  on Shopify

日本の定期購入アプリではShopifyの新しいマイページが使えませんが、こちらのアプリでは使えます。デフォルトが英語なのでUI表示されるテキストはすべて日本語に翻訳する必要がありますが、その手間を考慮しても非常に優れた定期購入アプリだと思います。 わからないことやこうしたいけどできない!ということがあるときはチャットでサポートに伝えればいつも迅速に対応いただけていて非常満足しています!

Decker's Dog + Cat

Jun 08, 2025  on Shopify

great service from Sinchain! they always help immediately and have a great app

Love Book Store

Jun 08, 2025  on Shopify

Great customer service and very helpful when setting up the various subscription plans.

HAIRCULES

Jun 06, 2025  on Shopify

Great customer support, they answer and correct any issues very quickly. The app works great and it has been very useful to us. We recommend it!!

Land Investing Online

Jun 06, 2025  on Shopify

Awesome support team!

Terranut

Jun 06, 2025  on Shopify

The app is serving us very well so far. Big thanks to Sinchain for quickly implementing a solution for us.

Baristocracy Coffee

Jun 06, 2025  on Shopify

great customer service

Moody Bee

Jun 04, 2025  on Shopify

Sinchain was an amazing support person!

Peak Flavor Coffee

Jun 04, 2025  on Shopify

We migrated from Yotpo to Recurpay. The customer service was fast, helpful and marvellous. Ajsar & Rizwana made my onboarding simple and are always available with fast help. Loved my first experience. Hans

Enlighten Smiles

Jun 04, 2025  on Shopify

Extremely satisfied with the seamless integration handled by Ajsar and the team. Any issues that arose were quickly addressed and resolved, making the entire process simple and straightforward. By far, the smoothest migration we’ve experienced. Special mention to chatbot Sinclair, who was incredibly helpful — quick to respond and excellent at explaining product features in depth. This made our decision to transition from Loop to Recurpay much easier and more confident. Highly impressed with the overall experience.

MODE Modern Aromas

Jun 03, 2025  on Shopify

I am extremely pleased with the features and ease of use of the subscriptions products. Even more, the onboarding help from Rizwana and Ajsar was very straightforward and informative. They have been an excellent resource for growing my sales!

PlayerOne

Jun 02, 2025  on Shopify

I've had a very good experience with Recurpay. They really helped me out with customising my bundle builder and their support/Sinchain was fantastic.

Alteya Organics

May 29, 2025  on Shopify

The app is super easy to use, and the support is awesome!

Simply Brown Coffee

May 28, 2025  on Shopify

funny and helpful

Good Express mx

May 23, 2025  on Shopify

Sinchain helped me to solve everything I needed and very quickly! Thanks a lot!

DAM Fancy Creations

May 22, 2025  on Shopify

PRETTY GOOD AT MANAGING MY SUBSCRIPTIONS FOR MY ONLINE MEMBERSHIP GROUP. I USE THIS FOR FACEBOOK INSTEAD OF A PLATFORM LIKE PATREON (WHICH I HAVE USED IN THE PAST). PRETTY SIMPLE TO SET UP AND KEEP TRACK OF NEW OR CANCELED SUBS.

Taper Food

May 15, 2025  on Shopify

Sinchain was very helpful and fast. Thank you!

ZENERGY Canada

May 13, 2025  on Shopify

I had a great experience with the support team when I asked about moving subscribers from one store to another. They were very helpful, quick to respond, and made the whole process easy to understand. It really saved me a lot of time and stress. Big thanks to Sinchain—you did an amazing job! You were patient, clear, and very supportive the whole time. I really appreciate your help. Keep up the great work!

bloombelly

May 09, 2025  on Shopify

Great customer service.

ScholarPrep Nation

May 08, 2025  on Shopify

I was in a bind trying to figure out how to navigate all the buttons, widgets and links that Shopify has to offer...then it dawned on me that I could request help from the support team. Admittedly, I only expected to get AI obt support or some sort of email that advises me that someone will respond in 24-48 hours. Nope. The rep "Sinchain" was live and in chat ready to serve and I know it saved me several frustrating hours (and even some money)! 5 out of 5 Star Service.

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