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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (371)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

CONCIO

Jun 09, 2025  on Shopify

日本の定期購入アプリではShopifyの新しいマイページが使えませんが、こちらのアプリでは使えます。デフォルトが英語なのでUI表示されるテキストはすべて日本語に翻訳する必要がありますが、その手間を考慮しても非常に優れた定期購入アプリだと思います。 わからないことやこうしたいけどできない!ということがあるときはチャットでサポートに伝えればいつも迅速に対応いただけていて非常満足しています!

HAIRCULES

Jun 06, 2025  on Shopify

Great customer support, they answer and correct any issues very quickly. The app works great and it has been very useful to us. We recommend it!!

Terranut

Jun 06, 2025  on Shopify

The app is serving us very well so far. Big thanks to Sinchain for quickly implementing a solution for us.

Peak Flavor Coffee

Jun 04, 2025  on Shopify

We migrated from Yotpo to Recurpay. The customer service was fast, helpful and marvellous. Ajsar & Rizwana made my onboarding simple and are always available with fast help. Loved my first experience. Hans

Enlighten Smiles

Jun 04, 2025  on Shopify

Extremely satisfied with the seamless integration handled by Ajsar and the team. Any issues that arose were quickly addressed and resolved, making the entire process simple and straightforward. By far, the smoothest migration we’ve experienced. Special mention to chatbot Sinclair, who was incredibly helpful — quick to respond and excellent at explaining product features in depth. This made our decision to transition from Loop to Recurpay much easier and more confident. Highly impressed with the overall experience.

MODE Modern Aromas

Jun 03, 2025  on Shopify

I am extremely pleased with the features and ease of use of the subscriptions products. Even more, the onboarding help from Rizwana and Ajsar was very straightforward and informative. They have been an excellent resource for growing my sales!

PlayerOne

Jun 02, 2025  on Shopify

I've had a very good experience with Recurpay. They really helped me out with customising my bundle builder and their support/Sinchain was fantastic.

DAM Fancy Creations

May 22, 2025  on Shopify

PRETTY GOOD AT MANAGING MY SUBSCRIPTIONS FOR MY ONLINE MEMBERSHIP GROUP. I USE THIS FOR FACEBOOK INSTEAD OF A PLATFORM LIKE PATREON (WHICH I HAVE USED IN THE PAST). PRETTY SIMPLE TO SET UP AND KEEP TRACK OF NEW OR CANCELED SUBS.

Dinkins Aquatic Gardens

May 21, 2025  on Shopify

This is the worst possible subscription app. Every few months it just bugs out and randomly charges multiple subscribers twice, or generates an order on the subscription day AND the day after. We've lost several customers over this - you can't just charge people's bank accounts and overdraft them without consequences. It's all because this is a catastrophically terrible app. This app WILL harm your business irreparably.

ZENERGY Canada

May 13, 2025  on Shopify

I had a great experience with the support team when I asked about moving subscribers from one store to another. They were very helpful, quick to respond, and made the whole process easy to understand. It really saved me a lot of time and stress. Big thanks to Sinchain—you did an amazing job! You were patient, clear, and very supportive the whole time. I really appreciate your help. Keep up the great work!

ScholarPrep Nation

May 08, 2025  on Shopify

I was in a bind trying to figure out how to navigate all the buttons, widgets and links that Shopify has to offer...then it dawned on me that I could request help from the support team. Admittedly, I only expected to get AI obt support or some sort of email that advises me that someone will respond in 24-48 hours. Nope. The rep "Sinchain" was live and in chat ready to serve and I know it saved me several frustrating hours (and even some money)! 5 out of 5 Star Service.

Driven Racing Oil

May 05, 2025  on Shopify

Very few issues on install. Customers started to use the subscription feature right away! (Staff is helpful with one issue we currently have)

Health-Lytes, LLC

May 05, 2025  on Shopify

this app is convenient and allows me to manage my subscription orders well. customer support is great. I had a question and opened up a chat with Sinchain who responded quickly and was very helpful

Alpha Omega Vitality

May 02, 2025  on Shopify

I’ve had an outstanding experience using the Recurpay: Subscriptions app. The platform is intuitive, easy to integrate, and packed with features that make managing customer subscriptions a breeze. From setup to daily use, everything has been smooth and efficient. What truly stood out, though, was the level of support I received from Sinchain. Sinchain was incredibly responsive, knowledgeable, and went above and beyond to ensure my specific needs were met. Whether it was customizing workflows, troubleshooting issues, or just offering suggestions to optimize my subscription setup, Sinchain was always there with helpful advice and quick solutions. It’s rare to find support that’s not only technically sharp but also genuinely invested in your success. Thanks to Recurpay and Sinchain, we’ve seen improved customer retention and a much more streamlined billing process. I highly recommend this app for anyone looking to simplify and enhance their subscription management.

thankcollagen

Apr 25, 2025  on Shopify

Sinchain was very helpful, polite and professional. Left me feeling confident that my pending queries will be resolved with no issues. As a business owner - this is the type of reassurance you need.

Meghan March Merch

Apr 25, 2025  on Shopify

Sinchain always goes above and beyond with polite, friendly helpful assistance! He dives in, addresses the issue and has you back on your way quickly and confidently. I have only needed assistance a couple of times over the 2 years we have been a customer, but both times I was met with courtesy and knowledge to swiftly handle the task at hand. Keep up the great work! Thank you!

Used Pontoon Boats For Sale

Apr 23, 2025  on Shopify

I love how prompt and on the ball the team at Recurpay are! Truly efficient and a pleasure to work with :) Thank you for everything

Papa Vince

Apr 22, 2025  on Shopify

I’m extremely happy so far. Subscriptions aren’t just a sales tool—they’re a long-term relationship with your customers. And the app you choose? It’s not just software—it’s practically a business partner. What impressed me most was their exceptional customer service. They took the time to answer all my questions and made me feel completely confident entrusting them with such a critical part of my business. They migrated my Yotpo subscriptions in under 24 hours, and the onboarding process was both professional and genuinely caring. I’ve set a reminder to come back in 6 months and update this review with the results of our partnership. But so far, it definitely feels like the right move.

Stasis

Apr 22, 2025  on Shopify

The set up was a little confusing at first, but Sinchain, from Tech Support was very helpful with answering all of my questions.

Hibertape

Apr 21, 2025  on Shopify

The support staff at Recurpay has been incredible, and this is an understatement. They were able to get my subscriptions merged with my bundle app and get my website and page to look exactly how I wanted them to look. They respond instantly and provide some of the best customer service I have ever received.

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