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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (385)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

We Love Skin

Jul 11, 2025  on Shopify

Very quick and efficient support. My issue was resolved in less than 10 minutes from when I reached out. Thank you Recurpay Team!

The Beautiful Bunch

Jul 08, 2025  on Shopify

Great customer service and ease of use, lots of flexibility and the support to install and keep it in check is unmatched!

Caelum Elements

Jun 29, 2025  on Shopify

Very fast customer service, and they are patient to help with anything you need on demand until it gets resolved. Highly recommend!

KÊTRE BEAUTY

Jun 27, 2025  on Shopify

Muy fácil de usar y adaptar en la tienda. Se adapta muy bien a shopify y el precio es ideal si estas empezando o quieres probar el sistema de suscripciones. Definitivamente vale la pena, yo busqué muchas apps y todas o eran muy caras o no se veían como yo quería en la tienda, esta app lo tiene todo.

Morning Joint Store

Jun 25, 2025  on Shopify

This app is great. One issue with a payment, which is most likely customer related, and their team helped walk us through to get it resolved. Great customer service.

Wholefood Guru

Jun 19, 2025  on Shopify

Sanchain was very helpful and was quick to respond and solved my issues. I am very happy with the service

Moss Agate Floral

Jun 18, 2025  on Shopify

So far so good. This is the only app I could find that would let you have auto-cancelation, fixed schedules and multiple recurring options. They also have fast and prompt support. A typo was fixed in less than 24hrs after I reported it.

Balanced Beings

Jun 17, 2025  on Shopify

This app is extremely laggy and we have had a variety of issues with orders actually being placed automatically. Screen load times take upwards of a minute.

TMP: Custom T-shirts & Apparel

Jun 15, 2025  on Shopify

I highly recommend this app—it's been consistently reliable, and the website’s visual design is both appealing and user-friendly. I love how clearly it displays discounts, and the backend of the platform is simple to navigate. Huge thanks to Sinchain for the excellent support in helping me resolve an issue with the draft date.

Prime Olympian Nutrition Co. LLC

Jun 15, 2025  on Shopify

Fantastic Subscription App with Great Support The interface is intuitive, setup was straightforward, and the flexibility in customizing plans and frequency really fits our business needs. What really stood out was the support, the team is super responsive and helpful, even with more detailed or technical questions. They made sure everything was working exactly how we wanted it to. Highly recommend Recurpay for any e-commerce store looking to offer a seamless subscription experience.

CONCIO

Jun 09, 2025  on Shopify

日本の定期購入アプリではShopifyの新しいマイページが使えませんが、こちらのアプリでは使えます。デフォルトが英語なのでUI表示されるテキストはすべて日本語に翻訳する必要がありますが、その手間を考慮しても非常に優れた定期購入アプリだと思います。 わからないことやこうしたいけどできない!ということがあるときはチャットでサポートに伝えればいつも迅速に対応いただけていて非常満足しています!

HAIRCULES

Jun 06, 2025  on Shopify

Great customer support, they answer and correct any issues very quickly. The app works great and it has been very useful to us. We recommend it!!

Terranut

Jun 06, 2025  on Shopify

The app is serving us very well so far. Big thanks to Sinchain for quickly implementing a solution for us.

Peak Flavor Coffee

Jun 04, 2025  on Shopify

We migrated from Yotpo to Recurpay. The customer service was fast, helpful and marvellous. Ajsar & Rizwana made my onboarding simple and are always available with fast help. Loved my first experience. Hans

Enlighten Smiles

Jun 04, 2025  on Shopify

Extremely satisfied with the seamless integration handled by Ajsar and the team. Any issues that arose were quickly addressed and resolved, making the entire process simple and straightforward. By far, the smoothest migration we’ve experienced. Special mention to chatbot Sinclair, who was incredibly helpful — quick to respond and excellent at explaining product features in depth. This made our decision to transition from Loop to Recurpay much easier and more confident. Highly impressed with the overall experience.

MODE Modern Aromas

Jun 03, 2025  on Shopify

I am extremely pleased with the features and ease of use of the subscriptions products. Even more, the onboarding help from Rizwana and Ajsar was very straightforward and informative. They have been an excellent resource for growing my sales!

PlayerOne

Jun 02, 2025  on Shopify

I've had a very good experience with Recurpay. They really helped me out with customising my bundle builder and their support/Sinchain was fantastic.

DAM Fancy Creations

May 22, 2025  on Shopify

PRETTY GOOD AT MANAGING MY SUBSCRIPTIONS FOR MY ONLINE MEMBERSHIP GROUP. I USE THIS FOR FACEBOOK INSTEAD OF A PLATFORM LIKE PATREON (WHICH I HAVE USED IN THE PAST). PRETTY SIMPLE TO SET UP AND KEEP TRACK OF NEW OR CANCELED SUBS.

Dinkins Aquatic Gardens

May 21, 2025  on Shopify

This is the worst possible subscription app. Every few months it just bugs out and randomly charges multiple subscribers twice, or generates an order on the subscription day AND the day after. We've lost several customers over this - you can't just charge people's bank accounts and overdraft them without consequences. It's all because this is a catastrophically terrible app. This app WILL harm your business irreparably.

ZENERGY Canada

May 13, 2025  on Shopify

I had a great experience with the support team when I asked about moving subscribers from one store to another. They were very helpful, quick to respond, and made the whole process easy to understand. It really saved me a lot of time and stress. Big thanks to Sinchain—you did an amazing job! You were patient, clear, and very supportive the whole time. I really appreciate your help. Keep up the great work!

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