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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (456)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

True Bio Healing

Mar 21, 2025  on Shopify

This app has made my life so much simpler. It is easy to install and navigate. the 1 time I had a question, Sinchain was on live, showed me what to do, no problems! I can honestly say, compared to e commerce amazon etc...t his is by far the best app I have used. Thank you all!

Aurilux

Mar 20, 2025  on Shopify

Sinchain was amazing. Really patient with us and solved every problem 1 by 1. Great experience with this app so far. Highly recommend!

omgovernightoats

Mar 18, 2025  on Shopify

I will say that any program can have issues but I just recently had one with Recurpay and the customer service was great! They were very helpful and accommodating!! Thanks so much!

Urban Tropicana

Mar 18, 2025  on Shopify

I have only just installed the Recurpay app today and have been getting help from Sinchain who has been extremely helpful in setting it all up. Very quick to respond and able to answer all of my questions - well done Sinchain!

UnBarred Brewery Shop

Mar 12, 2025  on Shopify

Very good. Customer service is fast, helpful and effective. Sinchain, who helped with my problem today, was polite and efficient at sorting the issue. Thanks, Team UnBarred

Naturacentric

Mar 07, 2025  on Shopify

Has all the features you need for a fraction of the price of other subscription apps. Also Customer service is there to help you within seconds. Checks all my boxes!

black:basic

Mar 06, 2025  on Shopify

Sinchain has been a great help with both customizing the widget and providing excellent customer support. The app is easy to use, and after lots of testing, it proved to be the best price-performance option I could find on the Shopify App Store.

The Male/Male Works of AJ. Moor

Feb 19, 2025  on Shopify

Excellent service. It does what they say they are going to do. Support is very good. They always get right back to me. Highly recommended!

Vitalitown

Feb 13, 2025  on Shopify

Shopify customer service staff is very professional and can help me quickly and effectively resolve issues I encountered.

Kona Natural Soap Company

Feb 07, 2025  on Shopify

These folks are amazing. Very professional and response time great. I had to update from Yotpo Subscriptions to Recurpay and they help me right out of the gate. Pretty seamless but did what I asked them to do. They are happy to answer any questions you may have so ask away.

Petsmile

Feb 07, 2025  on Shopify

I want to sincerely thank the support team for their outstanding help with Sinchain. They were incredibly professional and efficient, resolving my issues. The assistance of Sinchain truly made a difference. Thanks again!

Stanley Snacks

Feb 06, 2025  on Shopify

Excellent app! It's made quite a few things possible within our store subscriptions setup, and the flexibility of the plan setup is outstanding. It works perfectly our other custom functionality and it's super easy to use - gentle little learning curve. The support team are incredible. Very responsive, personable and completely understood (and overstood!) and make sense of what I was querying, taking a lot of the stress and figuring out off my plate. Highly recommend, and will be telling all of my Shopify friends about it!

Scrub Me Good

Feb 06, 2025  on Shopify

We have been using Recurpay for about a year and we have had a great experience with both the functionality of the app AND the service we receive. All questions are answered promptly and their support is fantasic. Thank you for a great app!

Jomèr

Jan 31, 2025  on Shopify

Great plugin that makes it easy to style according to your theme. I was truly amazed by the free support included. All in all, fantastic!

Video Call Card Games

Jan 31, 2025  on Shopify

This app works well, and I like the flexibility of creating different combinations of subscriptions. The support has been excellent.

Mein Shop

Jan 29, 2025  on Shopify

Really nice, friendly and very Helpful. They could solve all my problems and questions, just perfect so far. Would chose them always again

Change is Nature

Jan 26, 2025  on Shopify

Sinchain was my support agent I was working with on some questions I had about an order that is set-up through my Recurpay app. Sinchain was awesome to work with. He was able to get to the bottom of my issue quickly and was so friendly too. I really appreciated how he followed up to make sure my question was answered and to see if there was anything else he can help with. Thanks for being a superstar Sinchain!

atmans | Essentially Irresistible

Jan 19, 2025  on Shopify

Aunque no resulta del todo fácil de configurar al principio, una vez investigas un poco y entiendes sus funcionalidades, hace que puedas trabajar el sistema de suscripción de manera facilísima en tu eCommerce. Gracias Sinchain!! ;)

MANE IVY

Jan 17, 2025  on Shopify

I get thorough help when i have to do a chat with recurpay, plus the rep makes suggestions how we can better utilize the app as well as help make the changes.

WeeWax Crafts

Dec 30, 2024  on Shopify

Sinchain was very helpful resolving a customer billing issue. The app itself is easy to use, and my customers appreciate that they can manage their subscriptions without my help.

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