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Customer reviews: Recurpay: Subscription Partner

Develop by Shopify

Reviews (431)

Overall rating
4.9

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

Artizumi

Nov 20, 2025  on Shopify

A good tool and, above all, excellent support. Without a doubt, this is a must-have tool for all shops that require recurring subscriptions.

Nutricom

Nov 18, 2025  on Shopify

Easy to use and straightforward functionality. Customer service is top notch! Sinchain was very patient with me across a whole day of questions and troubleshooting!

Good Wine Good People

Nov 10, 2025  on Shopify

Easy to use and straightforward functionality. Customer service is top notch! Sinchain was very patient with me across a whole day of questions and troubleshooting!

Sincerely Fresh

Nov 10, 2025  on Shopify

Amazing customer service, AJ has been a live saver in so many ways. Definitely recommend this service over any other service.

BeanFlicker

Oct 23, 2025  on Shopify

I’ve had sinchain helping me set up a couple of things and so far nothing has been a problem and a very smooth process.

Tallow Vera

Oct 16, 2025  on Shopify

Quick to respond to any questions, issues, or concerns. They are also very friendly which I like. I definitely recommend this app!

Little Green Dog

Oct 14, 2025  on Shopify

Phenomenal customer service. They keep their promise about quick 24x7 support. Sinchain and Ajsar provided great support on our migration and setup.

PNHF

Oct 14, 2025  on Shopify

Great Support - Sinchain helped me a few times and the app is now working in our store for recurring donations.

Juthan Chocolate

Oct 14, 2025  on Shopify

Great support by these guys. I was using the App for a while before a related app stopped working. I contacted Recurpay support and they sorted me out in moments to get to a good workable solution. Great Product, Great Team!

NUYU

Oct 09, 2025  on Shopify

These guys are the real deal and super helpful. probably the best customer experience ever... very impressed

The Grateful Pet

Sep 24, 2025  on Shopify

Migrating our subscriptions over from Woocommerce to Shopify was a daunting project but the Recurpay team have been nothing short of professional, helpful and efficient. From pre-sales to preparing for our migration and now that we've fully migrated, I have never felt so at ease and confident in the capabilities of the team members, Sweta, AJ and Sinchain. They helped us at every step of the way; whether it was addressing all our questions in a timely manner, accommodating changes to our live date and helping us to troubleshoot. Excited to see how the implementation of Recurpay will help us to supercharge our customers' experience on our subscription plans now.

Relax VR

Sep 23, 2025  on Shopify

Excellent support - went above and beyond to help us get our store set up and integrated. Look forward to seeing how it performs over the medium to long term.

Little Thinker Adventures

Sep 13, 2025  on Shopify

Well, the scale only goes to 5 stars... I'd have given 6 if I could have. Perfect service... rapid response, understood my needs, and finished in a flash. Thanks, Sinchain.

NuLids

Sep 09, 2025  on Shopify

I’ve really enjoyed using Recurpay with my Shopify store. Setting it up was quick, and my customers love having the option to subscribe. It’s saved me time managing recurring orders, and anytime I needed help, the support team was super friendly and fast to respond. Definitely a must-have if you’re running subscriptions on Shopify!

Silk City Coffee

Sep 08, 2025  on Shopify

Always a big help - very personable and willing to go the extra mile - humor and all to keep the convo flowing and productive

Dirty Knees Soap Co., LLC

Sep 05, 2025  on Shopify

This has been a helpful app and a good price for a small business. Also, I have used their chat feature for assistance and Sinchain was very helpful and fast!!

Studio Gear Cosmetics

Sep 03, 2025  on Shopify

Customer service awesome. Sinchain was polite, did exactly what I needed, with lightning speed. Best rep I’ve spoken with in a long time. Thank you Sinchain!

Zabon

Aug 26, 2025  on Shopify

Very great support and responsive team. They solve any issues fast and always look for ways to do things better and faster which is highly appreciated.

Eliminator Boats

Aug 25, 2025  on Shopify

I had a great 1st impression working with Sinchain, made me feel more comfortable working on my project.

Goodems

Aug 25, 2025  on Shopify

Sinchain is 100% the best customer service rep I have ever had the chance of working with. I would like them to be on my team. They were quick, responsive and so so so helpful. Incredible experience!

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