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Customer reviews: Recurpay Subscriptions App

Develop by Shopify

Reviews (446)

Overall rating
4.9

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

WoW Nutrition

Jan 14, 2026  on Shopify

I was so stressed when i realized that my customers were having issues managing their subscriptions. I'm not 'tech savvy' and scared I would mess up my settings somehow and crash my entire store if I did anything wrong. NOPE!!!! Recurpay, along with an amazing employee named Sinchain came to the rescue. Within minutes the correction was made. So smooth! Just a simple chat to diagnose the issue and Sinchain took over and made everything great. Thx again. Dr. John

The Tiny Bookshelf

Jan 07, 2026  on Shopify

The app was pretty easy to understand. With any issues I did have they were very responsive and helpful! A great experience!

Mierce Miniatures

Jan 07, 2026  on Shopify

These guys are superb. A minor problem was corrected within a day, over the chat function, and honestly - I couldn't be happier with their service. That's not to mention the app, which is superb in itself and does everything I want it to do (specifically, customers can subscribe on any day in a month, and the subscription is taken again on the 1st of the next month and every month after). You won't regret using this app!

Happyness Tea Company

Dec 24, 2025  on Shopify

Customer service is excellent! We were not happy with the way the subscription pay box looks on our website and we were able to get on a video call to learn how to make the changes we wanted to see for our customers.

Pilly Labs LLC

Dec 18, 2025  on Shopify

Exceptional support from Sinchain! They quickly handled all my Recurpay customization requests and resolved every issue. A very friendly, professional, and effective service.

JUTURNA STUDIOS

Dec 11, 2025  on Shopify

Amazing customer service! I needed to combine different subscription orders together and Sinchain taught me and did it in no time. Very friendly too. Thank you so much!

Raven Botanicals

Dec 11, 2025  on Shopify

Great app and the support is second to none. Such a helpful team, willing to make adaptations to suit your store needs. Thank you!

Naked Dog

Dec 08, 2025  on Shopify

The team at Recurpay respond quickly to any queries and are always on hand to go the extra mile. We’ve been impressed with their support and dedication in making subscription management hassle free.

Modern Element Labs

Dec 04, 2025  on Shopify

AJ was a lot of help. He even helped me with issues that were not initially known. Thank you for everything!

Artizumi

Nov 20, 2025  on Shopify

A good tool and, above all, excellent support. Without a doubt, this is a must-have tool for all shops that require recurring subscriptions.

Nutricom

Nov 18, 2025  on Shopify

Easy to use and straightforward functionality. Customer service is top notch! Sinchain was very patient with me across a whole day of questions and troubleshooting!

Good Wine Good People

Nov 10, 2025  on Shopify

Easy to use and straightforward functionality. Customer service is top notch! Sinchain was very patient with me across a whole day of questions and troubleshooting!

Sincerely Fresh

Nov 10, 2025  on Shopify

Amazing customer service, AJ has been a live saver in so many ways. Definitely recommend this service over any other service.

JJ&G's Health

Oct 26, 2025  on Shopify

App had so many bugs, lost me a few customers. It stopped charging some customers randomly, or charged them alot more - which caused outrage for them. Only reason I will give this a 2 star is that the support team was good, but until the app bugs are fixed and due to losing money/subscribers as it didnt work (Did not get any compesantion for this) - I will give it 2 stars.

BeanFlicker

Oct 23, 2025  on Shopify

I’ve had sinchain helping me set up a couple of things and so far nothing has been a problem and a very smooth process.

Tallow Vera

Oct 16, 2025  on Shopify

Quick to respond to any questions, issues, or concerns. They are also very friendly which I like. I definitely recommend this app!

Little Green Dog

Oct 14, 2025  on Shopify

Phenomenal customer service. They keep their promise about quick 24x7 support. Sinchain and Ajsar provided great support on our migration and setup.

PNHF

Oct 14, 2025  on Shopify

Great Support - Sinchain helped me a few times and the app is now working in our store for recurring donations.

Juthan Chocolate

Oct 14, 2025  on Shopify

Great support by these guys. I was using the App for a while before a related app stopped working. I contacted Recurpay support and they sorted me out in moments to get to a good workable solution. Great Product, Great Team!

NUYU

Oct 09, 2025  on Shopify

These guys are the real deal and super helpful. probably the best customer experience ever... very impressed

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