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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (393)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

Zabon

Aug 26, 2025  on Shopify

Very great support and responsive team. They solve any issues fast and always look for ways to do things better and faster which is highly appreciated.

Eliminator Boats

Aug 25, 2025  on Shopify

I had a great 1st impression working with Sinchain, made me feel more comfortable working on my project.

Goodems

Aug 25, 2025  on Shopify

Sinchain is 100% the best customer service rep I have ever had the chance of working with. I would like them to be on my team. They were quick, responsive and so so so helpful. Incredible experience!

Ixora Botanical Beauty

Aug 24, 2025  on Shopify

Great app and great live support ! Absolutely would recommend, especially loved live support from Sinchain!

Lalirra Skin

Aug 14, 2025  on Shopify

Sinchain's customer service is truly outstanding. He’s responsive, thoughtful, and consistently goes the extra mile to make you feel valued. Working with him was seamless, professional, and refreshingly personal. Highly recommend.

hardcoreplatinum

Aug 08, 2025  on Shopify

Sinchain, provided quick and helpful support to get the app set up and running correctly on our site.

Vital Planet Shop

Aug 05, 2025  on Shopify

Sinchain on the support team is excellent. Has helped me through multiple issues via live chat, fast. Thanks!

321 Coffee

Jul 29, 2025  on Shopify

Ajsar + team made the migration from WooCommerce to Shopify super easy! Very appreciative of all of their help.

Sanafino

Jul 29, 2025  on Shopify

After researching, we came across this app and now know why it only has 5-star ratings. The app works perfectly and looks very nice. You also get perfect and super fast support! The support team was very friendly and helpful and helped us with the installation. Highly recommended!

Ewing Family Farm

Jul 25, 2025  on Shopify

I’ve been using Recurpay for a few years now and couldn’t be happier, especially with their live chat support. Their team has a positive, supportive attitude that’s hard to find these days. They actually take the time to understand what you need and come up with solutions. On a few occasions they’ve even gone out of their way to make special requests for our store happen. The app itself is excellent too. It’s full-featured and keeps improving. We especially love the analytics page that shows all our upcoming orders grouped by product - it’s a huge help for planning ahead. We’re also starting to use the customer-facing product edit features for upsells, which look very promising. Highly recommend Recurpay - both for the app and the amazing team behind it.

Sloop

Jul 23, 2025  on Shopify

Recurpay is a great Shopify subscription app that I highly recommend. Besides fulfilling a key need for many business I particular rate the support. They are easy to reach, very responsive and fix any issue promptly.

maglierandom

Jul 18, 2025  on Shopify

Great app, perfect for everyone who is looking for a simple yet effective way to set up subscriptions. Special thanks to Sinchain who helped us out!

We Love Skin

Jul 11, 2025  on Shopify

Very quick and efficient support. My issue was resolved in less than 10 minutes from when I reached out. Thank you Recurpay Team!

The Beautiful Bunch

Jul 08, 2025  on Shopify

Great customer service and ease of use, lots of flexibility and the support to install and keep it in check is unmatched!

Caelum Elements

Jun 29, 2025  on Shopify

Very fast customer service, and they are patient to help with anything you need on demand until it gets resolved. Highly recommend!

KÊTRE BEAUTY

Jun 27, 2025  on Shopify

Muy fácil de usar y adaptar en la tienda. Se adapta muy bien a shopify y el precio es ideal si estas empezando o quieres probar el sistema de suscripciones. Definitivamente vale la pena, yo busqué muchas apps y todas o eran muy caras o no se veían como yo quería en la tienda, esta app lo tiene todo.

Morning Joint Store

Jun 25, 2025  on Shopify

This app is great. One issue with a payment, which is most likely customer related, and their team helped walk us through to get it resolved. Great customer service.

Wholefood Guru

Jun 19, 2025  on Shopify

Sanchain was very helpful and was quick to respond and solved my issues. I am very happy with the service

Moss Agate Floral

Jun 18, 2025  on Shopify

So far so good. This is the only app I could find that would let you have auto-cancelation, fixed schedules and multiple recurring options. They also have fast and prompt support. A typo was fixed in less than 24hrs after I reported it.

Balanced Beings

Jun 17, 2025  on Shopify

This app is extremely laggy and we have had a variety of issues with orders actually being placed automatically. Screen load times take upwards of a minute.

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