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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (360)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

ZENERGY Canada

May 13, 2025  on Shopify

I had a great experience with the support team when I asked about moving subscribers from one store to another. They were very helpful, quick to respond, and made the whole process easy to understand. It really saved me a lot of time and stress. Big thanks to Sinchain—you did an amazing job! You were patient, clear, and very supportive the whole time. I really appreciate your help. Keep up the great work!

ScholarPrep Nation

May 08, 2025  on Shopify

I was in a bind trying to figure out how to navigate all the buttons, widgets and links that Shopify has to offer...then it dawned on me that I could request help from the support team. Admittedly, I only expected to get AI obt support or some sort of email that advises me that someone will respond in 24-48 hours. Nope. The rep "Sinchain" was live and in chat ready to serve and I know it saved me several frustrating hours (and even some money)! 5 out of 5 Star Service.

Driven Racing Oil

May 05, 2025  on Shopify

Very few issues on install. Customers started to use the subscription feature right away! (Staff is helpful with one issue we currently have)

Health-Lytes, LLC

May 05, 2025  on Shopify

this app is convenient and allows me to manage my subscription orders well. customer support is great. I had a question and opened up a chat with Sinchain who responded quickly and was very helpful

Alpha Omega Vitality

May 02, 2025  on Shopify

I’ve had an outstanding experience using the Recurpay: Subscriptions app. The platform is intuitive, easy to integrate, and packed with features that make managing customer subscriptions a breeze. From setup to daily use, everything has been smooth and efficient. What truly stood out, though, was the level of support I received from Sinchain. Sinchain was incredibly responsive, knowledgeable, and went above and beyond to ensure my specific needs were met. Whether it was customizing workflows, troubleshooting issues, or just offering suggestions to optimize my subscription setup, Sinchain was always there with helpful advice and quick solutions. It’s rare to find support that’s not only technically sharp but also genuinely invested in your success. Thanks to Recurpay and Sinchain, we’ve seen improved customer retention and a much more streamlined billing process. I highly recommend this app for anyone looking to simplify and enhance their subscription management.

thankcollagen

Apr 25, 2025  on Shopify

Sinchain was very helpful, polite and professional. Left me feeling confident that my pending queries will be resolved with no issues. As a business owner - this is the type of reassurance you need.

Meghan March Merch

Apr 25, 2025  on Shopify

Sinchain always goes above and beyond with polite, friendly helpful assistance! He dives in, addresses the issue and has you back on your way quickly and confidently. I have only needed assistance a couple of times over the 2 years we have been a customer, but both times I was met with courtesy and knowledge to swiftly handle the task at hand. Keep up the great work! Thank you!

Used Pontoon Boats For Sale

Apr 23, 2025  on Shopify

I love how prompt and on the ball the team at Recurpay are! Truly efficient and a pleasure to work with :) Thank you for everything

Papa Vince

Apr 22, 2025  on Shopify

I’m extremely happy so far. Subscriptions aren’t just a sales tool—they’re a long-term relationship with your customers. And the app you choose? It’s not just software—it’s practically a business partner. What impressed me most was their exceptional customer service. They took the time to answer all my questions and made me feel completely confident entrusting them with such a critical part of my business. They migrated my Yotpo subscriptions in under 24 hours, and the onboarding process was both professional and genuinely caring. I’ve set a reminder to come back in 6 months and update this review with the results of our partnership. But so far, it definitely feels like the right move.

Stasis

Apr 22, 2025  on Shopify

The set up was a little confusing at first, but Sinchain, from Tech Support was very helpful with answering all of my questions.

Hibertape

Apr 21, 2025  on Shopify

The support staff at Recurpay has been incredible, and this is an understatement. They were able to get my subscriptions merged with my bundle app and get my website and page to look exactly how I wanted them to look. They respond instantly and provide some of the best customer service I have ever received.

Vida Solutions - USA

Apr 18, 2025  on Shopify

the support reps are outstanding. I have been able to use the chat to get big things done! Thanks all!

Modern Herbal Apothecary

Mar 25, 2025  on Shopify

We’ve been using this app for a while! The free plan is a great start and the platform is the most user friendly we’ve had thus far. Support is always quick, easy, and effective!

True Bio Healing

Mar 21, 2025  on Shopify

This app has made my life so much simpler. It is easy to install and navigate. the 1 time I had a question, Sinchain was on live, showed me what to do, no problems! I can honestly say, compared to e commerce amazon etc...t his is by far the best app I have used. Thank you all!

Aurilux

Mar 20, 2025  on Shopify

Sinchain was amazing. Really patient with us and solved every problem 1 by 1. Great experience with this app so far. Highly recommend!

omgovernightoats

Mar 18, 2025  on Shopify

I will say that any program can have issues but I just recently had one with Recurpay and the customer service was great! They were very helpful and accommodating!! Thanks so much!

Urban Tropicana

Mar 18, 2025  on Shopify

I have only just installed the Recurpay app today and have been getting help from Sinchain who has been extremely helpful in setting it all up. Very quick to respond and able to answer all of my questions - well done Sinchain!

UnBarred Brewery Shop

Mar 12, 2025  on Shopify

Very good. Customer service is fast, helpful and effective. Sinchain, who helped with my problem today, was polite and efficient at sorting the issue. Thanks, Team UnBarred

Naturacentric

Mar 07, 2025  on Shopify

Has all the features you need for a fraction of the price of other subscription apps. Also Customer service is there to help you within seconds. Checks all my boxes!

black:basic

Mar 06, 2025  on Shopify

Sinchain has been a great help with both customizing the widget and providing excellent customer support. The app is easy to use, and after lots of testing, it proved to be the best price-performance option I could find on the Shopify App Store.

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