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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Ombre Interieur

Apr 23, 2024  on Shopify

très bon service client, je suis amplement satisfait !

Bossmommy

Apr 23, 2024  on Shopify

fijne app. dankjewel!

TRIPPYUV™

Apr 22, 2024  on Shopify

Ash was very helpful

Hellik Store

Apr 22, 2024  on Shopify

Ótimo suporte e o app é muito fácil e util.

Afarly

Apr 22, 2024  on Shopify

It's a great app and the customer service team was very helpful and answered all my questions. Thanks Alex

Honey Play Box Official

Apr 22, 2024  on Shopify

great

Awakened Divorce

Apr 21, 2024  on Shopify

Alex was super helpful in making suggestions to improve wording in the funnel and implemented them for me! Excited to launch my store with this tool already in place

iamlansik

Apr 20, 2024  on Shopify

Thanks Vladimir for the helps given and solved my doubts on my 1st setting on the App..

Smyles

Apr 20, 2024  on Shopify

Très pro et très réactif ! je recommande

PharmaFoot

Apr 19, 2024  on Shopify

App works great, support is very helpful. Thank you Ash for your help!

Coolcat Gadget

Apr 18, 2024  on Shopify

I had a few issues with some incorrect billing amount, but the management team promised to sort it out.

Pleub

Apr 16, 2024  on Shopify

Alex is doing a great job

Cash for Games

Apr 16, 2024  on Shopify

Alex was super helpful, answered all my questions correctly and quickly ensured that all my confusion was sorted, cheers for that!

MileyMoon.de

Apr 15, 2024  on Shopify

Anastasia helped me out fast and smooth. Thinking with me and solved my problem in seconds. Thank u!!

TweetShirt.com

Apr 15, 2024  on Shopify

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

coconut

Apr 13, 2024  on Shopify

My Store

Apr 13, 2024  on Shopify

Neveah Mode

Apr 12, 2024  on Shopify

This app was recomanded to me, i have not used the app before but i have trust in the app. The service is a 5 out of 5. Vladimir helped me really good by guiding through te steps of installing the app. She has a lot of patient. Thank you so much for your service!

Paws For Gifts

Apr 11, 2024  on Shopify

excellent service

Coolcat Gadget

Apr 11, 2024  on Shopify

I installed this app in 2019 when it has a forever FREE plan to a small test store with very little traffi, so no intention to use paid apps, and I just realised that they keep charging me $4.99 since last August (8 times already) I contacted their support and they refunded one month only that was double charged in the first month and they choose not to reply anymore...

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