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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Cool Gear Pro

May 29, 2024  on Shopify

Great customer service from Vladmir!! He checked up on me proactively and helped me with some questions! Looking forward to the post purchase upsells!

Unveast

May 29, 2024  on Shopify

Vladimir fixed my issue immediately; great customer service and app!

FORGE

May 29, 2024  on Shopify

App works, soumya helped me <3

HOMICOR

May 29, 2024  on Shopify

Great customer support, Eric help me for the whole setup, thank you so much.

WonderDials Boutique Montres

May 29, 2024  on Shopify

J'avais une question urgente et la réponse adaptée est venue très rapidement avec Saumya. Merci !

ReviveX

May 29, 2024  on Shopify

Good service

Tell It With Gifts

May 29, 2024  on Shopify

The setup on this (for a newbie to this type of app) was very unfriendly. Luckily Ash was great and set it all up, as well as answering ALL of my MANY questions very patiently. I have to wait to test it tomorrow. I'm excited to see the upsells it helps me acquire! I'd give it 5 stars, but the setup is rough and no clear examples. But great customer service!

Toltrazuril Shop

May 29, 2024  on Shopify

consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell. I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.

Soapbox

May 08, 2024  on Shopify

ReConvert has been great for our thank you page optimization, and their customer service is top notch. Avraham was incredibly helpful when we ran into some issues, and we've been very pleased with the team's responsiveness!

Frontline Optics

May 04, 2024  on Shopify

I used this product in the past and had to take a break as I didn't need a post purchase option, things have since changed and I needed to get my old program back. I had some questions and Avraham and Alex took great care of me. Product is awesome, and 10/10 customer service.

Solarplatten24.de

Apr 30, 2024  on Shopify

schnell geholfen

TopVentas.cl por ECOMFANS SpA

Apr 30, 2024  on Shopify

Great plugin. It helps us sell more units and products. Alex was very helpful in guiding us. Customer support is top-notch.

Sundotion

Apr 30, 2024  on Shopify

Helpful support . They gave me some suggestions on how to improve my upsell and implemented it. Alex was very helpful.

NightSlee

Apr 29, 2024  on Shopify

Doggo Plus

Apr 29, 2024  on Shopify

Alex is a nice guy! fast reply and solutions

TRENDZECH

Apr 27, 2024  on Shopify

Very Good and Precise.

pvn-amsterdam

Apr 25, 2024  on Shopify

Fijn en snel geholpen door Alex! goede service!

Lunance

Apr 25, 2024  on Shopify

Gear Genius

Apr 25, 2024  on Shopify

There are a lot of disappointing apps in the Shopify App Store that are poorly designed, confusing, and just don't work. This is not one of them. I'd never installed or used a post-purchase upsell app before, but it was a breeze using this because you can visually see the flow you're building, and it all worked as expected. This app absolutely deserves its high rating. Great job to the ReConvert team!

FiaLu

Apr 24, 2024  on Shopify

Es war ein sehr netter Kontakt und mir wurde schnell geholfen! Vielen Dank :)

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