ReConvert Upsell & Cross-Sell App Review for Shopify

Customer reviews: Upsell.com ex ReConvert

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating

4.8

5

1,468
4

38
3

8
2

11
1

83

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
User-friendly interface and ease of setup for post-purchase processes.
Customizable features that allow for effectively tailored upsell opportunities.
Significant impact on increasing Average Order Value (AOV) for merchants.
Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

Confusion and dissatisfaction with the app's pricing model and unexpected charges.
Technical difficulties with app setup and functionality for some users.
Lack of transparency and clarity in billing and usage fees.
Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

cozyor

Nov 19, 2024 on Shopify

sehr netter Kundenservice

Personalized for you

Nov 19, 2024 on Shopify

ALEX à répondu à mes questions et m'a rassuré merci

Better Mode

Nov 19, 2024 on Shopify

Ash did a great job in a short amount of time

Let's Brick

Nov 19, 2024 on Shopify

Tudo ok!

HANGUK MALL

Nov 19, 2024 on Shopify

fast response!

The Joy Crafters

Nov 19, 2024 on Shopify

The customization options are excellent, and the features have increased our revenue. Special thanks to Saumya for exceptional support—quick, patient, and helpful. Highly recommend!

FADED CULTURE

Nov 18, 2024 on Shopify

Ash is doing a great job with walking me through the steps i need to do for my thank you survey and other needs. He has been attentive and available when needed as well, which i appreciate with my in and outs of the chat.

Millercare

Nov 18, 2024 on Shopify

Ash was very helpful during my initial set up. The set up was straightforward, but I was just unsure of one thing and it was sorted within minutes.

FunAcrylic

Nov 18, 2024 on Shopify

Thank you to the team for setting everything up for me. Looking forward to a win-win partnership!

efrosiny

Nov 18, 2024 on Shopify

I recently explored ReConvert and found their pricing model a bit unclear upfront. Here’s what I learned: Trial Period: They offer a generous 30-day free trial, which is great for testing the app’s features and assessing its value. Post-Trial Fees: After the trial, the cost depends on your store’s total order volume, plus 0.75% of additional revenue generated by the app. While this seems performance-based, it may not suit smaller businesses with fluctuating sales. Important Note: Billing begins automatically after the trial, even if the app remains inactive. This can catch users off guard if they forget to disable or fully utilize the app. Pros: The trial period is a good opportunity to experiment. The app seems focused on increasing Average Order Value (AOV) and profits. Cons: Automatic billing, regardless of usage, feels restrictive. Transparency in pricing could be improved with a clearer breakdown of potential costs upfront. Final Thoughts: While ReConvert may work well for businesses ready to leverage its tools actively, I’d advise keeping a close eye on your trial end date to avoid unexpected charges. As to Customer Service, Saumya did an excellent job to assist me during the installation and answering my questions.

modavire.com

Nov 18, 2024 on Shopify

great support

My Store

Nov 18, 2024 on Shopify

Fast and great service! Riya resolved my issue within minutes and made it so easy. Excellent app and team! 5/5

hmdropship

Nov 17, 2024 on Shopify

Auto Adventure Shop

Nov 17, 2024 on Shopify

Ash, helped me with my store needs! Thank you!!!!

Faculty Fits

Nov 16, 2024 on Shopify

Ash was super helpful and quick to respond.!

Vandelay Outlets

Nov 16, 2024 on Shopify

Absolutely wonderful and quick service by Ash.

Omerta smartphone

Nov 16, 2024 on Shopify

J&M HOME

Nov 15, 2024 on Shopify

Merci Alex !! SAV de qualité !

SEASON DEGREE

Nov 15, 2024 on Shopify

Grounding of Sweden

Nov 15, 2024 on Shopify

Supportive customer service!