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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Hannah and Henry

Dec 09, 2024  on Shopify

Great app. Easy to setup with the good customer support live chat service.

Talis Us

Dec 08, 2024  on Shopify

I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement. A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired. While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability. For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.

DIGITAL OFFICE ELECTRONIC

Dec 06, 2024  on Shopify

Neurogena.us

Dec 06, 2024  on Shopify

Great post-purchase upsell app! Shafta from customer support was incredibly helpful in setting up my funnel. Her guidance made the process smooth and effective.

COCOBIO™

Dec 06, 2024  on Shopify

Mark David Abbott Author

Dec 06, 2024  on Shopify

Easy setup and prompt support if needed. Thank you Saumya at Reconvert

All Funda

Dec 05, 2024  on Shopify

Great service by Alex and very fast at replying, top guy

Puzzery

Dec 05, 2024  on Shopify

I've had this app for a while, but haven't jumped fully in as we're waiting on some operational updates first. That said, when I reached out I was helped within seconds by Alex. He got my issue solved, went above any beyond, and checked in to see if I needed anything else. Looking forward to using this app more. Thank you Alex!

Madame Est Belle

Dec 05, 2024  on Shopify

shafta helped me set up the application really thank you she didn't count her time, now everything works thank you for your assistance

Pink Life

Dec 05, 2024  on Shopify

with regret donot usefull anything from it

Archiology

Dec 04, 2024  on Shopify

Chroma

Dec 04, 2024  on Shopify

Good app for upsells and Riya was very helpful!

Éclat Calzados

Dec 03, 2024  on Shopify

Alex answered quickly and helped me set up an awesome upsell, thank you!!

Tierluxe

Dec 03, 2024  on Shopify

Ein sehr hilfsbereiter Berater.

Watchdial

Dec 02, 2024  on Shopify

great support

www.write on the water.com

Dec 02, 2024  on Shopify

I would definately recommend the app to others. I was having a little trouble understanding the set-up to my Reconvert app and Riya came to the rescue. See helped me to understand the whole process and I'm looking forward to using the app for many years. Mike Jastrzebski

343 Labs

Dec 02, 2024  on Shopify

I enjoyed excellent customer support and assistance from the specialist Shafta during my trial period. I like this platform, and we will use it past the trial end date.

Cardda.de

Dec 02, 2024  on Shopify

Xico Sabido

Dec 01, 2024  on Shopify

h

Le Coin RetroGaming

Dec 01, 2024  on Shopify

J'ai dès ma première utilisation eu besoin d'accompagnement. J'ai pu chatter avec Riya de Reconvert ! Très réactive et m'a été d'une grande aide § Merci Riya, merci re convert !

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