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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,618)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Desolate Motorsports

Aug 13, 2024  on Shopify

This app has been revenue-generating for us since day one! We had an issue with our store and reached out for help, Jordan and Ashley stepped up in a timely manner and handled the situation for us with a great resolution. Stellar customer service from this app, and an easy way to increase your AOV. Thanks ReConvert!

Carla Moda

Aug 13, 2024  on Shopify

Saumya helped me greatly!

SSS store

Aug 13, 2024  on Shopify

This application is an easy way to boost sales. I have been using it for a long time now.

Kin Trading Post

Aug 12, 2024  on Shopify

Riya was fabulous! Got everything sorted out and working great.

Helozen

Aug 12, 2024  on Shopify

Great service, quite easy to set up and cheap in comparison to other similar apps. Good support,..

PREMIUM ESSENTIALS

Aug 12, 2024  on Shopify

fantastic

PureIsabella

Aug 12, 2024  on Shopify

Trés bien merci beaucoup pour votre aide :) facile et simple et bon sav

NYGiftloft

Aug 12, 2024  on Shopify

Saumya the CS person helped out well! Had some issues working the thank you page with the new editor.

And Fly

Aug 11, 2024  on Shopify

Alex was helpful when I asked for help. But what I dislike about this app is that it is not user-friendly and difficult to grasp, so I uninstalled it and looked for a different app.

Personalized Kreationz

Aug 11, 2024  on Shopify

Was watching a tutorial on how to set up re-convert but it was an older version. reached out and Shafta explained that the Flow Builder was their most current and simpler version and provided me with the steps to follow as well as an offer to set it up. Very helpful

Jvalo

Aug 11, 2024  on Shopify

I had an excellent experience with Ash, he helped me set up my post-purchase pages quickly and easily.

ViviBlu

Aug 11, 2024  on Shopify

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

Dolbrook

Aug 11, 2024  on Shopify

Love this app, pretty much an essential imo. The customer service is stellar as well. Riya helped me quickly solve a problem and was very friendly/professional!

ToyboxHQ

Aug 11, 2024  on Shopify

Anastasia and Alex were very quick and helpful!! Great app so far

Cerlax

Aug 11, 2024  on Shopify

Très Professionnel et surtout le SAV Client est au top !

Four Beauty

Aug 11, 2024  on Shopify

Estupendo Alex, como siempre, atento, amable y atento y siempre con ganas de prestar sus servicios.

Köttbutiken

Aug 11, 2024  on Shopify

Great support function. Ash was really helpfull!

What's Newish

Aug 10, 2024  on Shopify

DreamyPure

Aug 09, 2024  on Shopify

Very good

Baraka Impact

Aug 09, 2024  on Shopify

App has worked great - support is amazing. Immediate and comprehensive responses. Love it Just had another amazing support experience with Shafta - so quick to respond! Amazing

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