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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,618)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Alexis Mode

Aug 22, 2024  on Shopify

Very nice app, with a good customer service. Soumya was very kind and helpful!

NurseNowbundle

Aug 21, 2024  on Shopify

I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!

Artisan Arcu

Aug 21, 2024  on Shopify

I was really frustrated for not being able to setup the funnel under this new version of the app, and hit the chat support and there was Shafta who kindly helped me, she even setup everything for me and film a loom for future references. Fantastic support from Shafta.

Harbor Essentials

Aug 21, 2024  on Shopify

riya was awesome

Mountain Cookin' with Missy

Aug 21, 2024  on Shopify

Shafta was FANTASTIC!! She took on the initiative to help us setup the app with the needed functionality. Looking forward to seeing the results of her help and direction. Customer support with excellence!! Thank you!!!

BeautyRosee Boutique

Aug 20, 2024  on Shopify

Very good app thanks for your help

My Store

Aug 20, 2024  on Shopify

Super useful and Saumya made the process a whole lot easier

Yogella

Aug 20, 2024  on Shopify

I was unsure whether my settings in the app and my store were working properly together. Saumya from ReConvert solved my uncertainty in no time at all. She also sent me a link that helped me a lot with the flow settings. I can highly recommend her!

Pet Perks Supply

Aug 20, 2024  on Shopify

Ash was a great help! Was extremely nice and knew exactly what he was doing

ALUX Tables

Aug 19, 2024  on Shopify

I would definitely recommend this app to users and Riya has been an absolute joy to work with.

Made Without

Aug 19, 2024  on Shopify

great support

FootSkills

Aug 19, 2024  on Shopify

Ottimo servizio di assistenza preparato in tutto. (Saumya)

Kids Spot

Aug 19, 2024  on Shopify

great

Maison Dadda

Aug 19, 2024  on Shopify

Très réactive et patiente !

Minted Prints

Aug 18, 2024  on Shopify

Ash was so helpful in getting ReConvert Upsells set up in my shop. I had a little trouble understanding how to set it up and he patiently walked me through everything. It's now set up exactly how I envisioned and I'm excited to see it all work!

Beau Byon

Aug 18, 2024  on Shopify

Ash was a great help!

Shine Bright Designs, LLC

Aug 18, 2024  on Shopify

I was completely lost when trying to set up the app. Customer service helped me and fast. I love that they were able to assist and fast.

Clovered Charms

Aug 18, 2024  on Shopify

Ash made things simple to understand for someone who in dyslexic like me, very happy with the app and and support is great!

soulspark stores

Aug 18, 2024  on Shopify

Vilmera

Aug 18, 2024  on Shopify

quick and excellent support. Highly recommended.

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