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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

MASAVI

Mar 11, 2025  on Shopify

no me deja abrirlo, no se si será por mis navegadores, pero he probado en varios y nada

Syra Coffee

Mar 10, 2025  on Shopify

Downloaded, but the app doesn't open due to cookie issues. Tried on multiple browsers, same issue.

Shiraki

Mar 10, 2025  on Shopify

Great app and good support who are happy to help.

Snugs™ Official

Mar 10, 2025  on Shopify

Once installed the app can't load :(

The Devoted Journey

Mar 09, 2025  on Shopify

Very Helpful

Cutier Store

Mar 09, 2025  on Shopify

Great service

GoodWood

Mar 09, 2025  on Shopify

Got the first upsell the first day after installation.

Vanatics

Mar 09, 2025  on Shopify

Had few struggles in the beginning, as I was too lazy again to read the full documentation. I could ask a ton of questions to support and both agents I worked with were super responsive and within one day I have a running solution. Price is very fair. Recommendable.

Murk Experts

Mar 08, 2025  on Shopify

Shafta was amazing - give her a pay rise!

Norgil Canada, experts en santé capillaire

Mar 07, 2025  on Shopify

BabyBasicszim

Mar 07, 2025  on Shopify

The support is unmatched

Canine & Co

Mar 07, 2025  on Shopify

Alex was extremely helpful in helping me set up the app. Excited to start seeing some upsells!

Velisse

Mar 06, 2025  on Shopify

Helpful customerservice!

OasisOriginal

Mar 06, 2025  on Shopify

I had difficulty setting the app up on my store, thankfully Saumya helped massively and made the whole process seamless :) great customer care 5 stars from me

Kaya

Mar 06, 2025  on Shopify

I had great help from Riya to install and set up the app, especially managing multiple languages ! Thanks a lot

AKISHOP

Mar 05, 2025  on Shopify

Ótimo atendimento da Asheley

Evenant

Mar 05, 2025  on Shopify

Great and fast support!!

nootri

Mar 05, 2025  on Shopify

10/10

lushprotein

Mar 05, 2025  on Shopify

Check out all the other 1 star reviews. This app will overcharge and they will not take any responsibility. We migrated OLD orders from another store and were charged for it. Their response? Its still an "order". I have proof and all no matter how they will try to acknowledge it in the replies below. if anyone wishes to learn more let me know.

Freezeframe

Mar 05, 2025  on Shopify

Amazing customer service

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