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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Toddcraft

May 28, 2025  on Shopify

Very helpful Alex in setting up reconvert app. He was very business like and professional. I am trying this app for conversions. Just went live but I have a feeling it is going to help with conversions Todd Craft business owner.

Refresh

May 28, 2025  on Shopify

I have to say I was really impressed with Ashley, as she took her time in helping me navigate and correcting the problem I was having. Thanks to ReConvert and their team for the prompt response.

BabyMart

May 28, 2025  on Shopify

EUROPEAN HOUSE HOLD

May 28, 2025  on Shopify

Riya , Ashley and Shafta helped me with the set up and understanding Reconvert better , i asked many questions honestly and answered every single one happily extremely great support and very responsive customer care Recommended

Glasshop24

May 27, 2025  on Shopify

Unfortunately for now need to leave 1 star. Waiting 3 weeks to fix checkout error on the support. So far min 10x. contacted them. Ticket "in process" always. Dev. team working on it....

Discus Roa Fish

May 27, 2025  on Shopify

No es Apta para Colombia , ya que no admite pagos externos , me gaste un día completo programándola para ver que después no funciona , con apps externas de pago solo funciona con algunas consulte la lista antes de invertirle tiempo.

Nüdel

May 27, 2025  on Shopify

Citron

May 26, 2025  on Shopify

Just got started with this App and so far it has been a good journey, their customer support is excellent, Alex is always there to help me understand this app better

Nordkliv.se

May 26, 2025  on Shopify

AWESOME. Easy to use and support answers in literally seconds everytime. Alex have helped me recently and also helped me some months ago when we also was in need of support with the flows. Really recommend for everyone that are looking for simple, and good post purchase apps. Shoutout to Alex!

Lizzie's All-natural Products

May 26, 2025  on Shopify

I love the support this app provides. I needed help with a few things and Alex stepped right in on a Sunday night to help me. I didn't expect anyone to respond to me so late, but Alex did and I was so grateful.

The Lavender Store

May 26, 2025  on Shopify

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowing overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app.

RallyBear

May 25, 2025  on Shopify

JAKT GEAR

May 25, 2025  on Shopify

Shafta was very helpful in explaining why I should segment my wholesale customers from my retail customers to ensure that upsells are shown to retail customers only.

amp

May 25, 2025  on Shopify

byella.se

May 24, 2025  on Shopify

Reconvert as a great tool. Shafta provides amazing support!

Andrew Weston

May 24, 2025  on Shopify

Just starting, but have to say, really appreciated the instant support at midnight! Looks like a very useful app.

Kejiwa Alchemy

May 23, 2025  on Shopify

I had hired a marketing team that would only work with this app. I'm no longer working with them and am figuring how to edit and update my flow in here on my own. Riya in customer support was super helpful and responsive, making sure I got all my questions answered. I'm still playing with the structure of these upsells, as it's a very different setup than OCU, which is what I was using before. I like how this looks and it seems like they'd convert really well, so I'm giving it another go!

RFORCE8

May 23, 2025  on Shopify

I asked for help and within a minute Riya was there and quickly solved my problem. Many thanks to her.

CarryCast

May 23, 2025  on Shopify

KunstKartel

May 23, 2025  on Shopify

Heel fijn en rustige geholpen

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