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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Stor

Aug 08, 2025  on Shopify

Esta aplicacion es una real estafa, dice que cobran 15 dolares pero les van a cobrar muchisimo mas que eso. No la usen

NAILZ

Aug 08, 2025  on Shopify

pesima aplicacion, cobran 40 dolares y supuestamente eran hasta 15 y toman pedidos anteriores sin consultar

Nanoleaf Shop Global

Aug 08, 2025  on Shopify

I really appreciate the support service! Alex is doing an excellent job assisting me with the adjustments and providing quick responses and assistance.

Defined

Aug 08, 2025  on Shopify

best customer service ever

Nexletica

Aug 08, 2025  on Shopify

New to this app got a lot to learn but alex was so helpful and patient

Kiddos Kicks

Aug 08, 2025  on Shopify

the team member from support was amazing. She assist me in setting up my offers to ensure I reach my goal. If it was not for her, i would not have stayed with the app. She is a star and for this i high recommend this to other small business seeking support from the expert.

ACQUO of Sweden

Aug 08, 2025  on Shopify

Snabb och bra hjälp!

Dualshock

Aug 07, 2025  on Shopify

Great

Gogy Natural

Aug 07, 2025  on Shopify

Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app.

PulsePro360

Aug 06, 2025  on Shopify

Alex walked me through every step of the way and helped me with any issues i was having. Thank you Alex!!!

VELEZECO

Aug 06, 2025  on Shopify

Que atualização horrível, ficou muito difícil de entender as funções

Team Supercrew

Aug 06, 2025  on Shopify

Alex has been extremely helpful in setting up our flows and upsells. The platform is not as intuitive as I thought and she helped with the initial template set up and any initial questions we had!

Braxora

Aug 06, 2025  on Shopify

Excelente app, simples e suporte excelente, foram bem atenciosos e respondem 24 horas

Tastiepet

Aug 05, 2025  on Shopify

Torque & Tidy Ltd

Aug 05, 2025  on Shopify

great app - great support - thank you

VisiblyToxic

Aug 04, 2025  on Shopify

The customer support is absolutely fantastic. As a seller with not much experience with widgets, they really make it easy to implement in my store. We walked through custom upsell offers and suggestions. Thanks so much Shafta!

Icecartel

Aug 04, 2025  on Shopify

thank you for the best app!

DreamCrossStitch – Cute Cross Stitch Patterns

Aug 04, 2025  on Shopify

Team Supercrew

Aug 03, 2025  on Shopify

Saumya has been extremely helpful in setting up our flows and upsells. The platform is not as intuitive as I thought and she helped with the initial template set up and any initial questions we had!

AiroluX

Aug 03, 2025  on Shopify

אלכס עזר מאוד ומענה מהיר, תודה רבה!

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