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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,718)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Serat Studio

Sep 01, 2025  on Shopify

I am still trying the app and trying to understand most of the options how they really work. But I have to say the support team is really great! They answer so fast and really help with any thing that faces you in the app. Thank you for that and keep up the good work!

Star Sky Granola

Sep 01, 2025  on Shopify

ENN Babies Wear

Sep 01, 2025  on Shopify

Ashley was very supportive and she provided the needed information and assistance I hope my issue will be solved soon Thank you very much

Entre Raízes Botânica

Sep 01, 2025  on Shopify

Awesome features and excellent support

Heklerier

Sep 01, 2025  on Shopify

Rask og nyttig hjelp å få når det trengs

Designer Plants USA

Sep 01, 2025  on Shopify

good support and fast

Aroma Armour

Sep 01, 2025  on Shopify

Onboarding with ReConvert couldn’t have been easier. Alex made the setup of both the Post-Purchase First Page and Thank You Page super simple. The whole process was quick, clear, and stress-free - highly recommend their service.

Darts Babes

Aug 31, 2025  on Shopify

dreck

Hafizone

Aug 31, 2025  on Shopify

KreativLivsstils

Aug 31, 2025  on Shopify

very professional and great function, especially the instantly customer service, love them 非常好,很专业的使用感受,细节很到位,尤其是在线客服响应很快,解决很专业

Okie

Aug 31, 2025  on Shopify

Alex was super helpful in the onboarding. I'm really happy with this, app was easy to use!

Platinum Abundance

Aug 30, 2025  on Shopify

It definitely works and the in app customer service is very valuable. Ashley assisted me with questions that I had and clarified my concerns, and was very polite. Would recommend.

Sustainable Grace

Aug 30, 2025  on Shopify

Avraham helped me setup my funnels last weekend and within a day I already had my first upsell from my TY page! He showed me all the different ways I can play around with adding/testing upsells; excited to spend some time testing different funnels. Thanks again for your help!

Movu

Aug 30, 2025  on Shopify

excelente atención de Saumya resolvió todas mis inquietudes . Muchas Gracias!

The Gut Cø

Aug 28, 2025  on Shopify

Be careful, we have not been using this app for 2 years and they are still happy to accept payment every month. No one reaching out to check why it has not been set up but happy to take your money.

GoldenShield

Aug 28, 2025  on Shopify

The best app and the best service

Dragon's Diet

Aug 28, 2025  on Shopify

It's a good app, but there are a few bugs. I have reported and the team seems to be quickly invesgitating.

Nisu Home

Aug 28, 2025  on Shopify

Great fast efficient help

Sweetmate

Aug 28, 2025  on Shopify

They are charging useless and there team not connecting us to the manager, waiting for reply from last 60 days.

Lewcose

Aug 28, 2025  on Shopify

Saumya was patient, helpful and very professional in helping me set up the app on my store. Excellent service. Paul @ Lewcose.com

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