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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

easyvibeshop

Nov 29, 2024  on Shopify

BeSpartanFit

Nov 29, 2024  on Shopify

Very helpful customer service! Recommend her for open praise and a raise. Kept me as a customer.

PlushiePlus.com

Nov 29, 2024  on Shopify

Better Mode

Nov 28, 2024  on Shopify

Riya did a great job in a short amount of time

Verified Detroit

Nov 28, 2024  on Shopify

great customer service went over and beyond to help me with my app set up! Riya is 5 stars

House design

Nov 28, 2024  on Shopify

Marleybones

Nov 27, 2024  on Shopify

Riya was super helpful today! Thank you.

Beauty Woman

Nov 26, 2024  on Shopify

Very nice, excellent service and great team.

Cuisine Inspirante

Nov 26, 2024  on Shopify

Alex est serieux, il explique tres bien. merci

ALL-IN-ONE GENSTORE & SERVICES

Nov 26, 2024  on Shopify

Alex was very supportive and patient with my anger. He made me feel comfortable and change my mind. Excellent customer service.

Elizabeth London

Nov 25, 2024  on Shopify

Responded very quick and immediately made the suggestion to give some information to her manager to improve the app even more.

Mature Essentials

Nov 25, 2024  on Shopify

Very informative information.

Luggage Base

Nov 25, 2024  on Shopify

Super easy to install. I think i spent 10 min on it for a quick start. Riya was a big help. Thanks

HANGUK MALL

Nov 25, 2024  on Shopify

fast response and very kind. Tring to help me a lot

Anytime Gift Co

Nov 24, 2024  on Shopify

I love this app. The options they offer are so comprehensive. And the customer support is steller. They support team was patient answering all my questions and helping me fix my set up errors. The level of customer support speaks to the quality of the app in my opinion.

My Shop Saver

Nov 24, 2024  on Shopify

Great customer service! The app is easy to use, but initially, I was completely lost. Thankfully, Safta created a step-by-step video tutorial explaining how everything works. I highly recommend ReConvert Upsell to create video tutorials. With so many apps available these days, not everyone is familiar with how each one functions.

Producer Assistant

Nov 24, 2024  on Shopify

We have been using ReConvert recently to direct people to our installer page. While everything works fine overall, we did encounter some issues, but the customer support team was quick to assist us immediately. - Hugo from Producer Assistant

AI Visionary

Nov 24, 2024  on Shopify

Ash helped me further to fix an issue I had with a feature which wasn't applying. He was super helpful, in checking my setup and got it working smoothly for my store :)

Ovuley

Nov 23, 2024  on Shopify

So far, the experience has been seamless with downloading and activating pages - the customer service experience was really good as well.

Chill Shot

Nov 23, 2024  on Shopify

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