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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,679)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Louise Carter

May 21, 2025  on Shopify

HEY DEAR FR

May 19, 2025  on Shopify

Good app! Great support, thanks to Ashley for her help

Nashville Metal Art

May 19, 2025  on Shopify

thanks!!!! quick and professional. fixed my issues ++++

The Wishing Thorn

May 19, 2025  on Shopify

After a bit of a bumpy start trying to install the app, Reconvert's customer service helped clear any and all problems. Jordan went above and beyond helping me set up the app and was extremely professional. I am grateful he worked it all out for me. The app has a bit of learning curve but their team is there to help. Thank you!

Smooth Smile

May 19, 2025  on Shopify

5 Stars – Excellent App and Even Better Support! ReConvert is super intuitive, packed with powerful features, and has helped increase my average order value right from the start. What really stands out, though, is the customer support — fast, friendly, and genuinely helpful. The team went above and beyond to make sure I was satisfied. Highly recommended to any store looking to boost post-purchase performance!

RPG Maps Forge

May 17, 2025  on Shopify

GuitarGrip

May 17, 2025  on Shopify

Just getting started. Support is very responsive. Thank you Riya

Tumblar House Catholic Books

May 14, 2025  on Shopify

This app is incredibly powerful, but in order to harness all of its power, you need to put in some time to customize it according to the needs of your store. It can be very intimidating. Fortunately for me, I was able to chat with Saumya from their tech support. She was one of the friendliest people I've ever talked to in a tech support role. Like, EVER. I can be a fairly eccentric person and somewhat difficult to manage in a conversation, but she handled it like a true professional, patiently guiding me with directions and steering me to the places I needed to go to in order to customize the app well. I'm not finished with all I need to do, but I have a great sense of excitement, and I can already tell that this humble addition to my store is going to be a great one.

Screen ProTech

May 14, 2025  on Shopify

Alex and his support staff were great getting my upsells setup!

Grounding of Sweden - NO

May 14, 2025  on Shopify

best customer service, especially Alex!!

Veiggara

May 14, 2025  on Shopify

before my upsells didn't sell and I was always looking for a good app, until I found reconvert, since then it's improved a lot

DOWRS

May 14, 2025  on Shopify

Ashley is the best!

The Pretzel Company

May 13, 2025  on Shopify

Great support from Ashley - thank you!

Botella Products

May 13, 2025  on Shopify

Amazing support. Walked through setup step by step. Super helpful

Leafine

May 13, 2025  on Shopify

ReConvert is by far one of the best apps we've added to our store. The setup was incredibly smooth, and the drag-and-drop editor makes customizing the thank-you page a breeze. We've seen a clear increase in AOV from post-purchase upsells and cross-sells. Support is top-notch — fast, helpful, and knowledgeable. If you're looking to turn your order confirmation page into a powerful revenue tool, this is the app for you.

MY KIDS LAB

May 13, 2025  on Shopify

ROAMER AMSTERDAM

May 12, 2025  on Shopify

bedankt voor je hulp!!!!

Asknik

May 11, 2025  on Shopify

Saumya explained everything clearly and helped me understand exactly how ReConvert works. Her guidance made it easy to decide to use it as a powerful tool to increase revenue through smart resale offers. Super helpful and professional!

Vibe Valut

May 11, 2025  on Shopify

super fast service

TIDY BEAUTY

May 09, 2025  on Shopify

5-Star Review for Shafta! I just want to give a huge shoutout to Shafta from the support team—she was absolutely amazing! From start to finish, she was incredibly polite, patient, and kind. I was having a tough time setting up my app, and Shafta guided me through every step with such calm and clarity. She even helped me with setting up the slots, which was something I was completely stuck on. It’s rare to find someone so professional yet genuinely caring in customer support these days. Thank you so much, Shafta—you truly went above and beyond!

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