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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,600)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

NutriPetPak

Feb 06, 2025  on Shopify

Shafta (support) was very helpful in advising me on improving my conversions through app configuration. And helping me understand my plan. I am staying a happy customer.

Risen Lord

Feb 05, 2025  on Shopify

Great customer service. They take their to answer all your questions

Smash.com

Feb 05, 2025  on Shopify

Great support. Riya helped with everything.

CLOTHO STORE

Feb 04, 2025  on Shopify

This app and the support team is very well.

Mindfulsouls Europe

Feb 04, 2025  on Shopify

Amazing support

Drago

Feb 04, 2025  on Shopify

Class customer support

Oh!MyDoggy

Feb 02, 2025  on Shopify

Estou impressionada com as funcionalidades do app na minha loja Shopify e com suporte de atendimento ao cliente. Shafta é muito gentil e atenciosa.

ANKHGEAR

Feb 01, 2025  on Shopify

Great customer support for onboarding!

BoldVoice Wear

Feb 01, 2025  on Shopify

Saumya was very helpful in sending me Looms to work with the flow builder. Thanks Saumya.

Awaken Superfoods

Feb 01, 2025  on Shopify

Amazing and very helpful he took it upon himself to set up the app for me

Thorns Warehouse

Jan 31, 2025  on Shopify

Great customer service, Thanks Ashley!

Chicks and Chalkboards

Jan 31, 2025  on Shopify

I've just signed up and am jumping in with help from the chat feature. Ashley was very patient with all of my questions and kind enough to stay on the chat with me for a long time while I figured things out. So far I'm very happy with ReConvert.

CRISIS Scripts

Jan 30, 2025  on Shopify

Great app, fast responsiveness from the support team.

ComfyStuffGifts

Jan 29, 2025  on Shopify

Celebrity Style Fashion Australia - Afterpay - Zippay - Shophumm - Latitude Pay - Laybuy

Jan 29, 2025  on Shopify

Customer service A++++++++++ - helped with everything. Saumya was amazing!!!!

GlamoryMelbourne

Jan 28, 2025  on Shopify

good communication, helpfull and nice

Naturally Wyld

Jan 28, 2025  on Shopify

Riya is the absolute best, I reached out because I was unsure if the app was even set up! She helped me set it up and went way beyond. Even helped me come up with the best recommendations for an ad campaign I'm running to get the best results!! She is great, would recommend!!!

Olivia Wearable Breast Pump

Jan 28, 2025  on Shopify

I’ve only used Recovert for a day, but I’m already impressed! The app is easy to use, and the recovery tools are really helpful. What stood out the most was the amazing support from Alex and Ashley—they were quick to respond and provided clear, friendly assistance. I’m excited to keep using the app and see how it supports my recovery!

TerrifiCollars

Jan 26, 2025  on Shopify

The person I talked to helped me undersand what the price was and what was going to be charged.

Nessiha

Jan 26, 2025  on Shopify

Je suis extrêmement satisfait du service client de ReConvert sur Shopify. Leur équipe a fait preuve d'une rapidité exemplaire, d'une politesse remarquable et d'une expertise approfondie pour résoudre mes problèmes. Je recommande vivement leur application et leur support exceptionnel.

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