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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,598)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

enchantitude

Feb 17, 2025  on Shopify

perfectly helped me understand difference between 1 click upsell post purchase vs thank u page upsells and how they work.. team was very patient in helping me get it.. and now i setup all with their help.. cant wait to get some sales with reconvert!

xosucre

Feb 16, 2025  on Shopify

Alex is a wizard. He knows everything about the app. Amazing support. Highly recommend. Give this guy a raise ASAP.

Ipanema Valley

Feb 14, 2025  on Shopify

Shafta was very kind and thorough with me. There's so many things one can do which made me very indecisive. She provided a clear direction and strategy. She gave me peace of mind.

PreSleep

Feb 14, 2025  on Shopify

Ashley was so helpful and patient. Thank you!

LUXLASHES

Feb 14, 2025  on Shopify

Amazing App. Customer Support has been a great help in creating our flows as well. Great price point as well

Tilton Fab

Feb 14, 2025  on Shopify

Pets, Paws and Ideas

Feb 13, 2025  on Shopify

I was looking for an upsell app and I came across ReConvert and signed up after reading the reviews. I tried some options/settings but I was not making a lot of headway so I decided to chat with your Customer Care. I chatted with Shafta who was very patient. She explained how ReConvert works. She encouraged me to make a test order and try it out. It was much easier to understand after I did that. she also sent screenshots to better explain what she was telling me. A few weeks after, I came back a second time to ask some questions and she helped out again. I was initially just going to try ReConvert for a week but I think I will retain the app mostly thanks to Shafta. I hope your other Customer Care people are like Shafta, would really make a world of difference in the user's experience. I give her 5 *****

PetJet

Feb 12, 2025  on Shopify

So far so good. Justin is a great asset. best onboarding ive had on any shopify app

Fit Fierce Collective

Feb 12, 2025  on Shopify

AMAZING so helpful, timely and responsive - GREAT service!

GLASSGUARD AUSTRALIA

Feb 12, 2025  on Shopify

Alex from Reconvert was incredibly helpful and efficient. They quickly identified the issue and provided clear guidance to resolve it. Their support was professional and knowledgeable, making the whole process smooth and hassle-free. I really appreciate the quick assistance—thank you, Alex!

V

Feb 10, 2025  on Shopify

very great app, and super good service from the team, highly highly recommend!

Dillon's Place

Feb 10, 2025  on Shopify

Riya at customer support answered very quick, efficient and friendly, problem was solved in no time.

Runaway Vows

Feb 10, 2025  on Shopify

Great app, and customer service is very helpful!

myHelestia

Feb 09, 2025  on Shopify

I just started using it, but CS responds very quickly and efficiently!

سكون

Feb 09, 2025  on Shopify

love it great support tram

My Tribe Boots

Feb 08, 2025  on Shopify

Riya really helps you tweak and fine tune. Great service!

Ultra Hearing Aid LLC

Feb 08, 2025  on Shopify

Great app has helped my sales and great customer support from Saumya

Smart Moderns

Feb 08, 2025  on Shopify

Very helpful support

ABR Imagery

Feb 07, 2025  on Shopify

great support!

AHA

Feb 07, 2025  on Shopify

Riya was very helpfull in helping me setup my Reconvert App. Very good customer support

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