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Customer reviews: Upsell.com ReConvert Bundles

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,815)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Polished Gentleman

Dec 04, 2025  on Shopify

I had some changes I needed to make to my account and Ashley in the Chatbox was very quick in her response time and genuinely cared for what I needed. Really appreciate this companies customer service.

Saunaguru.eu

Dec 04, 2025  on Shopify

VIIVA

Dec 04, 2025  on Shopify

Just started using Upsell, and it’s been great! It can feel tricky at first, but the support team - especially Saumya - is super patient and helpful. Highly recommend!

Softella

Dec 03, 2025  on Shopify

very good! thank you so much

Rajkumarr

Dec 03, 2025  on Shopify

Thank you Alex for adding the widget into my store. I asked 2 of your colleagues to help me with this and they never did. Alex came and as soon as he turned up and told him, he done the job within 20 mins. Thank you Alex!

Elev8plan

Dec 02, 2025  on Shopify

5D Diseñadores Tienda

Dec 02, 2025  on Shopify

La asesora atendió de forma rápida y oportuna mi solicitud. Buen servicio de atención al cliente

Galvitamin.de | Shop

Dec 02, 2025  on Shopify

Saumya was really kind and effective. solved our issue in minutes and also recommended how to do better :-)

Reeds Cattle Company

Nov 29, 2025  on Shopify

Shafta was our helper this time and they were awesome!

Furorra

Nov 28, 2025  on Shopify

Really fast customer support. Alex was really helpful and swift!

Velveta

Nov 28, 2025  on Shopify

great!!!

Weißer Glanz

Nov 27, 2025  on Shopify

top sehr lieber live support

Souris Mini

Nov 27, 2025  on Shopify

Super équipe proactive. Nous adorons l'application.

Really Cool Living

Nov 27, 2025  on Shopify

Great support thanks!

bestofstacystudio

Nov 26, 2025  on Shopify

Quick replies and super helpful!

Project You Shop

Nov 26, 2025  on Shopify

I got so much help the moment I started using the app - so grateful! Really got the hand holding I needed from Saumya, even when I panicked because I'd got things wrong! Amazing service!

Heykiz

Nov 26, 2025  on Shopify

Alex est vraiment réactif et la pour nous c'est top

Gumnut Trails

Nov 26, 2025  on Shopify

Customer service was a great help in updating my upsell offers on my store, as I had to change the conditions with the launch of new products. cheers. They went above and beyond to fix the problems and resolve my issues. Thank you!

FrenchBeautyHub

Nov 23, 2025  on Shopify

5 etoile

Mondo Montessori

Nov 23, 2025  on Shopify

Alex was really helpful to make everything clear during the adjustment we did

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