ReConvert Upsell & Cross-Sell App Review for Shopify

Customer reviews: Upsell.com ex ReConvert

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,684)

Overall rating

4.8

5

1,414
4

37
3

8
2

10
1

81

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
User-friendly interface and ease of setup for post-purchase processes.
Customizable features that allow for effectively tailored upsell opportunities.
Significant impact on increasing Average Order Value (AOV) for merchants.
Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

Confusion and dissatisfaction with the app's pricing model and unexpected charges.
Technical difficulties with app setup and functionality for some users.
Lack of transparency and clarity in billing and usage fees.
Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Lovepickle.com.au

Jul 30, 2024 on Shopify

This application is very helpful and in addition with the help of live chat which is very responsive

Peachy Athletic

Jul 30, 2024 on Shopify

New to the app, but great experience so far. Alex was able to provide immediate support at bootstrap which was really helpful. Excited to see how the app works and if it improves my sales. :)

Kiddie Kingdom Shop

Jul 30, 2024 on Shopify

Great assistance by Alex, fast reply very helpful the app is amazing

Luxe Berlin

Jul 30, 2024 on Shopify

Good communication with Alex, very fast and clear in communication. Thanks Alex, have a great day!

Legenty

Jul 30, 2024 on Shopify

very good customer service thanks riya :)

No Label Candle Company

Jul 29, 2024 on Shopify

Riya was amazingly efficient with helping me resolve my post purchase upsell visibility issue. excited to now see how it performs. Thanks Riya for also sending a detailed video via Loom showing me the changes that were needed in order for the application to work properly. Cheers! Asia

PurrFlow

Jul 28, 2024 on Shopify

Pretty good costumer service and they did help me solve my problem!

NovaLouise

Jul 28, 2024 on Shopify

Easy to set up, and the customer service is also fast and friendly

Rendetta

Jul 28, 2024 on Shopify

Riya in support was very fast and efficient with resolving my request. Highly professional support team and great app overall with great features. Would recommend 10/10.

NESTICA

Jul 28, 2024 on Shopify

Great app, Riya helped me a lot and gave excellent service!

GBNY

Jul 28, 2024 on Shopify

Riya Choubey, I wish more than a 5 staroption. she has understood my request regarding discount removal at ease, and resolved it in a short time. I really appreciate her understanding and specially the way of her communication. i think she would be a pro for reconvert. Good job riya.. once again thank you your help and support. Keep going❤

Ma boutique

Jul 28, 2024 on Shopify

L'assistant que j'ai eu a été Très Réactive et a pu résoudre mon problème

FRIENDLY FILES

Jul 28, 2024 on Shopify

Saumya was really helpful setting up my upsell offers :) Really easy to set up too!

GIMMICKIFY

Jul 28, 2024 on Shopify

support is very responsive and helpful, i wish they had an interface where you can customize the colors and looks of the widgets whithout going through the shopify editor but i guess that's something they can work on after,

BEAM Lab

Jul 28, 2024 on Shopify

Great customer support team! Thanks Saumya for all the help!

EZGO HYDRO

Jul 27, 2024 on Shopify

Shafta was great at resolving my issue. Patient, and detailed. Responsive. Thanks.

ASARA

Jul 23, 2024 on Shopify

Great app, recommended, Riya amazing support!

Lumi

Jul 23, 2024 on Shopify

Great and personable customer support team. Very quick response time and helpful staff.

FleaxyStand

Jul 23, 2024 on Shopify

Absolutely thrilled with Riya's assistance! She guided me through the app activation process seamlessly and with a friendly demeanor. Her expertise and patience made everything so much easier. Truly a five-star experience! Thank you, Riya!

FitStrapsUK

Jul 23, 2024 on Shopify

Riya, in customer service, is extremely helpful and has helped me figure out a workaround to using the app. I previously stopped using the app but am now up and running and seeing cart increases already.