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Customer reviews: Upsell.com ReConvert Bundles

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,815)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

House of T&G

Dec 15, 2025  on Shopify

Die App hat mir im Kundenservice sehr gut geholfen. Meine Anfrage wurde schnell bearbeitet und die Antworten waren freundlich, kompetent und verständlich. Besonders positiv fand ich, dass mein Problem direkt gelöst wurde, ohne lange Wartezeiten. Sehr empfehlenswert!

Geloho

Dec 14, 2025  on Shopify

Alex is very nice to help to improve post-purchase rate, Very professional and Thank you.

Sloe Gin Fizz

Dec 14, 2025  on Shopify

Great fast customer support on a weekend.

CYBERXP8

Dec 13, 2025  on Shopify

Saumya was very professional and patient with troubleshooting with me. I wanted to setup my upsell page 1 and she drove it to completion with me. I appreciate people like her that laves no room for lacking of anything. She closed to loop completely. She was very patient and professional.

VAGOSHOPS

Dec 12, 2025  on Shopify

Shafta was incredible. She didn’t just offer generic advice — she recorded a detailed, step-by-step video tailored specifically to the issues I was facing and walked me through exactly how to fix them. Her clarity, patience, and hands-on guidance made the entire process so much easier. I highly recommend her and upsell if you need real expertise and personalized support!

fourthfrontier-dev

Dec 12, 2025  on Shopify

Upsell ReConvert is one of the best apps for post-purchase upsells. It’s extremely easy to set up, delivers great results, and has all the features needed to boost revenue. The support team is incredibly responsive and truly helpful, they resolve queries quickly and guide you through anything you need. Highly recommended for anyone looking to optimise their upsell funnels!

Boldr

Dec 11, 2025  on Shopify

Customer support is great

Anellabees

Dec 09, 2025  on Shopify

Alex was amazing, we are excited to get started with his help!

El Moaez

Dec 09, 2025  on Shopify

so helpful

Brenton Bay

Dec 09, 2025  on Shopify

Superb customer support. Alex patiently guided me through setting up the post purchase offer I wanted, and even offered to do it for me!

Black Goddess Within

Dec 08, 2025  on Shopify

Shafta was patient and kind and helped me set up upsells on all possible pages. It would have taken me 3 weeks to figure it out, but she helped in minutes! I am thrilled and looking forward to an increase in AOV! Thanks Shafta!

SmileFun

Dec 08, 2025  on Shopify

Aida Store

Dec 07, 2025  on Shopify

great app and ashley from customer support is extremely helpful.

Ludikokids

Dec 07, 2025  on Shopify

he solicitado ayuda y Saumya me ha ayudado rapido y muy bien

Sanipremium

Dec 07, 2025  on Shopify

Sorvi

Dec 06, 2025  on Shopify

I worked with Alex, and he's an amazing help. Very speedy response times!

QWX2 [kwix]

Dec 06, 2025  on Shopify

Great tool!

Sumerli

Dec 06, 2025  on Shopify

The app is excellent. With a super cool feature to increase revenue. (lots of dashboards, and data about anything is going over the app) Sending my love to Shafta - She is excellent, funny, and super professional!

Piss Missile Golf Balls

Dec 06, 2025  on Shopify

Effective app. Easy to use. Fast customer service

Erin and Mae Co

Dec 05, 2025  on Shopify

Alex was great and very helpful

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