Reviews: ReConvert Upsell & Cross Sell

Customer reviews: ReConvert Upsell & Cross Sell!

Reviews (5,401)

Overall rating

4.9

5

857
4

27
3

5
2

2
1

36

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
User-friendly interface and ease of setup for post-purchase processes.
Customizable features that allow for effectively tailored upsell opportunities.
Significant impact on increasing Average Order Value (AOV) for merchants.
Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

Confusion and dissatisfaction with the app's pricing model and unexpected charges.
Technical difficulties with app setup and functionality for some users.
Lack of transparency and clarity in billing and usage fees.
Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Paws For Gifts

Apr 11, 2024 on Shopify

excellent service

Ambient Lounge

Apr 11, 2024 on Shopify

Support is really good and the app seems to work nicely!

Urbanist

Apr 11, 2024 on Shopify

I've been using this app for almost a year now! Great app and highly recommend.

Alonty

Apr 10, 2024 on Shopify

ACHETE LTD

Apr 10, 2024 on Shopify

I am please with the work done by ReConvert.Their dedication , attention to detail, and professionalism were evident.

RoseGold & Black Pty Ltd

Apr 09, 2024 on Shopify

Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star

Converse Outlet España

Apr 09, 2024 on Shopify

Breathe Easy

Apr 09, 2024 on Shopify

Happy with it so far. Having live support wa a big bonus. The prompt assistance was something i greatly valued. Thanks Alex!

Beverly Cart

Apr 09, 2024 on Shopify

Midas Pen

Apr 09, 2024 on Shopify

So far, the customer service has been fantastic. Really pleased with the staff's patience.

My Store

Apr 08, 2024 on Shopify

Great customer support, quick replies and very understanding and patient. When I gave feedback and suggestion, they took it an implemented it. Thanks to Anastasia and Vladimir for helping me with the billing charge

ElectroFashion

Apr 08, 2024 on Shopify

Trimlify

Apr 06, 2024 on Shopify

Fifth Sense

Apr 05, 2024 on Shopify

VivaLove

Jan 02, 2024 on Shopify

Support is good - I think it is time for an update in terms of how things should look as it feels very 2017 and I can't change the accept button color to anything other than black or white which others have this ability. It would be great to see this app have a refresh of its internal dashboard which is optional but main thing is the checkout thank you page, these could be displayed better or we should have access to more options in terms of modern styling.

PaulaMax Jewelry

Dec 31, 2023 on Shopify

It is meh. It doesn't work with personalized products because you can't direct shoppers to the product page... and if you do NOT direct them to the product page you'll spend your time contacting customers manually 1 by 1 to get their customization details. The product comments do not sync to Shopify or Klaviyo. And the birthday form is pre-populated with today's date, so more than half of the 100+ submission I received were with the current date, making this feature pretty much useless also.

Bull Terrier World

Dec 29, 2023 on Shopify

Great app with lots of options! I like that they offer support for multi-language stores since it's an important part of my business. Lee-ann was there to assist me really quickly and explain to me how to set the trigger for the additional languages, as well as Anastasia who helped me later on. Amazing customer service at all times, thank you very much! :)