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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,602)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

NESTICA

Jul 28, 2024  on Shopify

Great app, Riya helped me a lot and gave excellent service!

GBNY

Jul 28, 2024  on Shopify

Riya Choubey, I wish more than a 5 staroption. she has understood my request regarding discount removal at ease, and resolved it in a short time. I really appreciate her understanding and specially the way of her communication. i think she would be a pro for reconvert. Good job riya.. once again thank you your help and support. Keep going❤

Ma boutique

Jul 28, 2024  on Shopify

L'assistant que j'ai eu a été Très Réactive et a pu résoudre mon problème

FRIENDLY FILES

Jul 28, 2024  on Shopify

Saumya was really helpful setting up my upsell offers :) Really easy to set up too!

GIMMICKIFY

Jul 28, 2024  on Shopify

support is very responsive and helpful, i wish they had an interface where you can customize the colors and looks of the widgets whithout going through the shopify editor but i guess that's something they can work on after,

BEAM Lab

Jul 28, 2024  on Shopify

Great customer support team! Thanks Saumya for all the help!

EZGO HYDRO

Jul 27, 2024  on Shopify

Shafta was great at resolving my issue. Patient, and detailed. Responsive. Thanks.

ASARA

Jul 23, 2024  on Shopify

Great app, recommended, Riya amazing support!

Lumi

Jul 23, 2024  on Shopify

Great and personable customer support team. Very quick response time and helpful staff.

FleaxyStand

Jul 23, 2024  on Shopify

Absolutely thrilled with Riya's assistance! She guided me through the app activation process seamlessly and with a friendly demeanor. Her expertise and patience made everything so much easier. Truly a five-star experience! Thank you, Riya!

FitStrapsUK

Jul 23, 2024  on Shopify

Riya, in customer service, is extremely helpful and has helped me figure out a workaround to using the app. I previously stopped using the app but am now up and running and seeing cart increases already.

Mansa Musa Depo

Jul 23, 2024  on Shopify

The app service has been great. Help in real time and a team of experts...thanks Shafta for the assistance and patience. Looking forward to more interaction.

ShopaHola!

Jul 22, 2024  on Shopify

Shafta is the best customer support agent, thank you guys for such an amazing app and experience!

HomeBless Apparel

Jul 22, 2024  on Shopify

very helpful answered all questions

Neuaura

Jul 22, 2024  on Shopify

great work from Alex helping me set up

InstaWhim

Jul 22, 2024  on Shopify

Phenomenal support from Alex, who helped me configure a whole funnel in minutes. Reconvert is by far one of my favorite upsell apps, as it delivers exactly what it promises.

The Legacy Dream Luxury Company

Jul 22, 2024  on Shopify

The Reconvert team has helped me numerous times with my funnels and it has amounted to increased revenue!!! They team is always available to help 24/7. Add ReConvert today, you won't be sorry! Today I was helped by Shafta and she did an excellent job while it was late at night! She made specific recommendations that will help my business so much! Great team and great customer service!

Basics And Beats

Jul 21, 2024  on Shopify

GolfRoots

Jul 21, 2024  on Shopify

Future Past Clothing

Jul 21, 2024  on Shopify

I can't rate the product yet as I needed help to set the app up, but the support from Riya has been amazing and the support is 5 star, and I'm hoping to see results soon.

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