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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,602)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

blueskydiscount

Sep 09, 2024  on Shopify

Tive o prazer de ser atendido por Anastacia, que foi incrivelmente simpática e atenciosa durante todo o processo. Ela demonstrou um conhecimento profundo do aplicativo e me ajudou a resolver minhas dúvidas de forma rápida e eficiente. Além disso, foi super educada e paciente, o que tornou a experiência ainda mais agradável. Fiquei muito satisfeito com o suporte prestado por ela. Recomendo fortemente!

Gifty McGiftFace

Sep 09, 2024  on Shopify

Nevane

Sep 08, 2024  on Shopify

Helped me very well and took the time to set everything up properly for me so that I didn't have to do anything myself, very nice and recommended for everyone

Dear Heart

Sep 08, 2024  on Shopify

Great help!

My Store

Sep 08, 2024  on Shopify

Great app, and the customer service is great, Alex helped me in everything I asked him, definitely a great person to have in your team, he knew everything and responded quickly.

Tienda Savvie

Sep 07, 2024  on Shopify

esclareceu minhas duvidas, o consultor foi excelente Ash me atendeu prontamente...muito obrigada

Vitrine Plaza

Sep 07, 2024  on Shopify

I had a phenomenal customer service provided by Alex. He set up my app discounts properly and helped me big time on my sales. Thank you so much!

Didi Seven

Sep 07, 2024  on Shopify

very effective, smooth, intuitive, and gets my AOV way up! @Anastasia is a prod with a great attitude- just love working with her!

NouveTech

Sep 07, 2024  on Shopify

a Shafta foi incrivel. me ajudou em tudo que pedi e foi bastante prestativa. otmo suporte. estão de parabens. agora é só esperar resultados. obrigado a todos.

Fidelisia

Sep 06, 2024  on Shopify

Wild Essentials

Sep 06, 2024  on Shopify

Had an issue removing upsells for physical products when a customer was purchasing digital products. Riya walked me through it step by step. Great customer service.

ChicaNova

Sep 06, 2024  on Shopify

Very good support from Riya. Had an issue of the app not showing and we figured it out.

Retro Game

Sep 04, 2024  on Shopify

Muy buena aplicación. Me atendió Anastasia, resolutiva y muy amable. 10/10

ALO & VERA

Sep 04, 2024  on Shopify

Super application !

Yogustart

Sep 03, 2024  on Shopify

Gracias Saumya, me esta ayudando a configurar la app

Black Rose Tactical

Sep 03, 2024  on Shopify

Alex with customer service was amazing. I spoke to him via the online chat. He had to get an answer from his manager and he followed up with me right away once he received the answer. The app so far is easy to set up and walks you through, step by step.

Opus Mart

Sep 03, 2024  on Shopify

Riya was awesome and prompt with her response, not everyone you find on live chat is generally as responsive her. Definitely a gem you must treasure in your organisation

Soy Much Brighter Candle Co.

Sep 03, 2024  on Shopify

Customer service is very quick and attentive to questions! It seems they are willing to go the extra mile to figure out any issues or questions you may have.

Le Bourge

Sep 03, 2024  on Shopify

Fácil de usar, hasta el momento no he tenido problemas integrando o sabiendo como opera.

SMILEZ STUDIO

Sep 03, 2024  on Shopify

Excellent service! The customer support team is kind, responsive, and always quick to assist.

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