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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

PureScense

Sep 12, 2024  on Shopify

Amazing support from Alex, has helped me setup the steps fluently in the new flow builder! Recommended

Steel 'N' Feel

Sep 11, 2024  on Shopify

Great customer service!

Faithair

Sep 11, 2024  on Shopify

Je mets cet avis pour Anastasia et Riya car elles m’ont été grande utilité. Merci pour votre gentillesse. Mention spécial à Riya qui a été super patiente

PyFi

Sep 11, 2024  on Shopify

Great functionality and UI - strong support from Riya - quick to respond and address anything i need help with.

NordicGem

Sep 10, 2024  on Shopify

So amazing omg.

nordbris

Sep 10, 2024  on Shopify

Jag har fått helt fantastsik hjälp av Alex med mina översättningar. Snabbt och smidigt! Suveränt! <3

Visionner

Sep 10, 2024  on Shopify

great customer support and good app, been using it for 5 years now.

Glami

Sep 10, 2024  on Shopify

Great App for post purchase upsells & customer support is top notch

Didi Seven

Sep 10, 2024  on Shopify

Cannot live without ReConvert- adds about 40% to my standard advertised AOV. Support really is 24/7 and flawless. Special thanks for @Riya for her helpful videos and can-do attitude!

blueskydiscount

Sep 09, 2024  on Shopify

Tive o prazer de ser atendido por Anastacia, que foi incrivelmente simpática e atenciosa durante todo o processo. Ela demonstrou um conhecimento profundo do aplicativo e me ajudou a resolver minhas dúvidas de forma rápida e eficiente. Além disso, foi super educada e paciente, o que tornou a experiência ainda mais agradável. Fiquei muito satisfeito com o suporte prestado por ela. Recomendo fortemente!

Gifty McGiftFace

Sep 09, 2024  on Shopify

Nevane

Sep 08, 2024  on Shopify

Helped me very well and took the time to set everything up properly for me so that I didn't have to do anything myself, very nice and recommended for everyone

Dear Heart

Sep 08, 2024  on Shopify

Great help!

My Store

Sep 08, 2024  on Shopify

Great app, and the customer service is great, Alex helped me in everything I asked him, definitely a great person to have in your team, he knew everything and responded quickly.

Tienda Savvie

Sep 07, 2024  on Shopify

esclareceu minhas duvidas, o consultor foi excelente Ash me atendeu prontamente...muito obrigada

Vitrine Plaza

Sep 07, 2024  on Shopify

I had a phenomenal customer service provided by Alex. He set up my app discounts properly and helped me big time on my sales. Thank you so much!

Didi Seven

Sep 07, 2024  on Shopify

very effective, smooth, intuitive, and gets my AOV way up! @Anastasia is a prod with a great attitude- just love working with her!

NouveTech

Sep 07, 2024  on Shopify

a Shafta foi incrivel. me ajudou em tudo que pedi e foi bastante prestativa. otmo suporte. estão de parabens. agora é só esperar resultados. obrigado a todos.

Fidelisia

Sep 06, 2024  on Shopify

Wild Essentials

Sep 06, 2024  on Shopify

Had an issue removing upsells for physical products when a customer was purchasing digital products. Riya walked me through it step by step. Great customer service.

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