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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

HALF STUDIOS

Sep 29, 2024  on Shopify

Great support!

kimono-hearts-onlinestore

Sep 29, 2024  on Shopify

チャットのサポートに言語が違う方が担当してくれましたが、画像などをお送りいただいてスムーズにやり取りができました。 チャットの返信もとても早かったです。 言語の違いをネックに感じている方はあまり気にされなくても大丈夫かなと思いました。 アレックスさんありがとうございます!

STRANGERS & LOVERS

Sep 27, 2024  on Shopify

It was easy to set up, and the support team was very helpful. They've been with you throughout the whole process since you installed it. Recommended.

Bered Sverige AB

Sep 27, 2024  on Shopify

Anastasia was fast and solved my problems in an accurate manner. Thanks

Cast & Catch

Sep 27, 2024  on Shopify

Ayant eu besoin de revenir à l'ancienne version de ReConvert afin de suivre correctement mon tuto pour finaliser la mise en place de ma boutique. J'ai pû contacter Anastasia qui s'est avéré être extrèmement réactive, gentille et professionnelle dans sa façon de m'apporter de l'aide. Je suis très content d'avoir pû bénéficier de ce service et je recommande à 100%. Matéo Anavoizard

Vassini

Sep 27, 2024  on Shopify

Very flexible upsell customisation and a super friendly and proactive support team to help through any issues. Saumya specifically was proactively checking all settings to make sure that nothing was missed or would cause confusion to customers. Without Saumya's attention to detail and help there would have been 3 issues with the way I'd configured the application. Really made me smile having someone so helpful making this easy to fix.

Braxton Hill

Sep 26, 2024  on Shopify

Shafta in customer support was extremely friendly and helpful.

7even4store

Sep 26, 2024  on Shopify

NATI

Sep 26, 2024  on Shopify

I REALLY ENJOYING THIS APP' ANASTASIA TOOK CARE OF ME AND BECASE OF HER PERSONAL SERVICE I DIDNT TAKE A STEP BACK WHEN THINGS WENT WRONG' YOU THE BEST.

Marawomen

Sep 25, 2024  on Shopify

Great help. She did awesome job

Flexible Goods

Sep 25, 2024  on Shopify

AlbCorpShop

Sep 25, 2024  on Shopify

Great customer service. Fast response. Anastasia was accommodating and quick to help me set up for the first time. Thank you Anastasia. I appreciate it.

ROGUE. MELBOURNE

Sep 25, 2024  on Shopify

ASH IS THE BEST!!

SolenciaShop

Sep 25, 2024  on Shopify

Really good support recieved from Anastasia, she helped resolve my issue quickly and concisely.

MYNEXTBIKE

Sep 25, 2024  on Shopify

Great product and customer service! Had an issue with the placement of one of the offers and it was resolved in a few mins!

Voyagear

Sep 25, 2024  on Shopify

Saumya is excellent. She helped me and answer my questions really fast! thanks for it, and reconvert is a very great app!

SqueezeGear

Sep 24, 2024  on Shopify

Excellent support! They provided detailed instructions and handled my concerns with care and professionalism. It was easy to connect with the support team, and they made the process smooth and efficient. Highly recommended!

Optimal Circadian Health Shop

Sep 24, 2024  on Shopify

Signed up and right away with onboarding Anastasia was very helpful and patient with me. I wanted to figure things out quickly and we did! There's a lot of potential with the app and we'll be using very little but it still matters and gives the flexibility and analytics we want.

My Store

Sep 24, 2024  on Shopify

thanks Ruya and Saumya for helping me setup !

Luminara

Sep 24, 2024  on Shopify

Great software and amazing customer service. Riya was able to resolve all my problems I had.

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