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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,674)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Space Cannon

Jun 11, 2025  on Shopify

YLIVA

Jun 11, 2025  on Shopify

Shafta did help me very well thanks to her!

Zinny Lastica

Jun 10, 2025  on Shopify

Excellent customer service.

Elm and Stone

Jun 10, 2025  on Shopify

I had some issues setting up the app but the customer service helped me right away and made sure everything was working perfectly.

French Lovers

Jun 10, 2025  on Shopify

Service client très efficace

Vogart

Jun 09, 2025  on Shopify

Alex was great, patient and very helpful. Thank you

SMILE Surf Wear

Jun 09, 2025  on Shopify

Great Support! Shafta helped me a lot with the set up :)

Braita

Jun 08, 2025  on Shopify

Perfect for my store

Body & Bra

Jun 08, 2025  on Shopify

Alex has been very helpful in setting up the offers, explaining our options and building them. Highly recommend

LOVE DOT, Inc.

Jun 06, 2025  on Shopify

The support team is fast, real-time, and amazing! Super pleased!

BISHOY MATTA'S COACHING

Jun 06, 2025  on Shopify

I had an amazing experience working with Riya! Despite some delays on my end in getting her the Loom recording, she remained incredibly patient and understanding throughout the process. Her professionalism stood out—she went the extra mile to ensure everything was smooth and seamless. On top of that, she was considerate, helpful, and truly committed to delivering quality service. I’m extremely happy with both the service and the product itself.

Tyger Home Store

Jun 05, 2025  on Shopify

FIRST I WAS FURIOS THAN I GAVE ASHLEY PERMISSION FOR ACCES SHE FIXED ALL THOSE PROBLEMS. COMPANY THAT REALLY THINK DEEP HOW TO FIX USSUES

Sabrina Carol Bookshop

Jun 04, 2025  on Shopify

I've recently installed ReConvert and needed some help, with updating the discount. Riya was amazing, super quick to respond and provided me with a detailed video on how to resolve the problem. Highly Recommended. The app works like a dream, can't wait to start putting it in to practice.

D'Lux & Co.

Jun 04, 2025  on Shopify

Great experience working with Ashley. Thanks for the help.

LaceBeautyWigs

Jun 04, 2025  on Shopify

ReConvert makes boosting average order value effortless with smart upsell and cross-sell options right on the Thank You page . the drag builder lets you create personalized product recommendations, bundles, and special offers that catch customers at the perfect moment -increasing sales without being pushy . it's a simple but powerful tool that helped me maximize every order improve overall revenue.

The Friends' Kloset

Jun 03, 2025  on Shopify

Service has been good so far. Riya has been super helpful. Assistance and customer support like what we received from her was exceptional. Her support makes us want to continue to use this app. Thanks again Riya!

Erysse

Jun 01, 2025  on Shopify

Support très réactif, merci beaucoup Alex pour votre aide !!

pour Elle store

May 30, 2025  on Shopify

WONDERFUL SUPPORT TEAM

Mr.Tin

May 30, 2025  on Shopify

Great app and Great support.

יופילי

May 30, 2025  on Shopify

Perfect app and PERFECT customer support Highly recommended yofeely.com

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