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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,395)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Venice

Oct 08, 2024  on Shopify

Very good support, quick reply. Very helpful and easy to communicate. Looking forward to see how this app will increase my profits.

vanillemorgan

Oct 08, 2024  on Shopify

super. très professionnelle

Vesta London Beauty

Oct 08, 2024  on Shopify

Really enjoying the app so far :) i've literally spent the last few hours talking to Riya who was explaining and walking me through everything so quickly, clear and concise! Thank you!!

Boxer Dog Nation

Oct 08, 2024  on Shopify

Alex was great and very responsive. I would definitely recommend this app!

Creamy Candle

Oct 08, 2024  on Shopify

Super assistance de la part de Anastasia !

Busy and Baked

Oct 08, 2024  on Shopify

Anastasia was extremely helpful with me getting the upgrade on my site. really appreciate her support as I try to optimize my site! I have this on my other brand which works well, so excited to get this going on my new brand as well.

CR Cosmetics

Oct 08, 2024  on Shopify

Atención al cliente 100% recomendable

The Lady in Tech

Oct 08, 2024  on Shopify

I have just started using the app, seems pretty good. I had a few issues with how to set things up, and received very good customer service, agent name: Shafta. Thank you!

DisDream

Oct 07, 2024  on Shopify

Anastasia à su répondre à mes questions et régler mes problèmes .

KNOT WATCH

Oct 06, 2024  on Shopify

thanks

d.glitterzwigs

Oct 06, 2024  on Shopify

The app is pretty good

Body Boomers

Oct 06, 2024  on Shopify

Very very helpful and thorough. Assisted my needs definetly recommend!!

Oué BÉBÉ

Oct 05, 2024  on Shopify

Crowned Cotton Design

Oct 05, 2024  on Shopify

Very good app

Queer Energy

Oct 05, 2024  on Shopify

Great Customer Service!

Copano Bay Press

Oct 04, 2024  on Shopify

We've used ReConvert on our Shopify store for years. We had a lot of success with time sensitive upsells. Everything was easy to set up and always ran smoothly. I was trying to add a new upsell today and couldn't figure out how to make it do what I wanted it to do. I thought it was a function of me being too stupid to live, so I missed with it for hours before contacting support. I'm so glad I did! I typed one sentence and Riya immediately told me what the problem was. The whole process took less than two minutes. If only all customer service was like that.

Leeva

Oct 04, 2024  on Shopify

Saumya was really helpful to the process of setting up the post purchase

EcoTechItalia

Oct 04, 2024  on Shopify

Sono stato seguito egregiamente da Saumya, la quale mi ha aiutato con la configurazione dell'app. L'app si dimostra molto semplice e intuitiva da usare

Mokede

Oct 03, 2024  on Shopify

Je recommande cette personne qui est trés patiente. Je suis débutante et je le sollicite Beaucoup

Wick Guru

Oct 03, 2024  on Shopify

GIVE ALEX A RAISE HE'S THE BEST THING ABOUT THIS APP!

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