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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,674)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

M. Valentina - María Valentina Cancún

Jun 25, 2025  on Shopify

atencion super rapida y eficiente

fivesixtysamples

Jun 25, 2025  on Shopify

FitSleeps

Jun 25, 2025  on Shopify

Great support team! Solves problems quickly.

Sofa Saviors

Jun 24, 2025  on Shopify

ÆNGELITE HISTORICAL FICTION AUTHOR

Jun 24, 2025  on Shopify

Møssa Norway

Jun 22, 2025  on Shopify

very good help

Where and What Co.

Jun 22, 2025  on Shopify

Great app so far.

Micky Day

Jun 22, 2025  on Shopify

Great

Blu Lotus Boutique

Jun 20, 2025  on Shopify

Alex was incredibly helpful with setting up my ReCovert pages. I truly appreciate his patience and the time he took to walk me through the process. He not only helped set up the flow and pages but also made sure I understood how to make future changes on my own. Great support!

VitaLife Essentials

Jun 18, 2025  on Shopify

DPC

Jun 18, 2025  on Shopify

I can't speak on the app yet as we haven't had a chance to use it fully, but we did receive prompt and helpful customer service from Alex. I couldn't be happier with the quick response, and solution. Thank you.

Pronailshop.com

Jun 18, 2025  on Shopify

Alex was super helpful and efficient in assisting me with my issue. Thanks!

Horsham Coffee Roaster

Jun 18, 2025  on Shopify

Fantastic app to increase revenue and very easy to chat to their customer support, who are very helpful and efficient. Highly recommended

O.E.L. - leckerstes Olivenöl und Oliven!

Jun 17, 2025  on Shopify

Shafta vom Support hat mir super geholfen.

GLR SHOPPING

Jun 16, 2025  on Shopify

very good :)

roakeskin

Jun 15, 2025  on Shopify

I just want to say a massive thank you to Ashley for her incredible support. I was completely overwhelmed trying to set up my post-purchase funnels, and she didn’t just answer my questions, she helped me build out the entire journey with care and clarity. She truly listened to what I was trying to achieve with my brand and guided me through smart, strategic setups that felt aligned with my goals. Exceptional service, real people behind the tech, and honestly one of the best support experiences I’ve had on Shopify. Highly recommend, especially if you care about customer experience and want your brand to stand out. —

Virage Mode

Jun 14, 2025  on Shopify

Shafta a été très professionnel et a répondu à toutes mes interrogations. Encore merci

KskinRitual

Jun 14, 2025  on Shopify

service au top

Armatus 0811

Jun 14, 2025  on Shopify

Great support

Urban Beck

Jun 11, 2025  on Shopify

Alex was great and helped me solve a problem with one of my discounts.

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