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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,607)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Alosage

Aug 31, 2024  on Shopify

Very professional Support Team. Riya was more than helpful!

Krinkle Paper Co

Aug 26, 2024  on Shopify

So far so good. The customer service was quick and very helpful to get me up and running.

FootSkills

Aug 19, 2024  on Shopify

Ottimo servizio di assistenza preparato in tutto. (Saumya)

soulspark stores

Aug 18, 2024  on Shopify

ViviBlu

Aug 11, 2024  on Shopify

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

Köttbutiken

Aug 11, 2024  on Shopify

Great support function. Ash was really helpfull!

Poudré Bijoux

Aug 06, 2024  on Shopify

NICE APP !!

JL3D-Shop

Jul 21, 2024  on Shopify

Great support and help from Riya but the onboarding setup still say it is not setup even that it is.

Elegant Essentials Express

Jul 18, 2024  on Shopify

Ash was helpful and offered assistance. Thanks

Primeave.co

Jul 15, 2024  on Shopify

Wish it worked for other multi currency but its a shopify limitation

Mein Shop

Jul 14, 2024  on Shopify

I just started building the first flows in the app, and I can say there is a lot of room for improvement. when it comes to highlights, it would be amazing customer support as Saumya is a huge help for me during onboarding to the app! She is not there just to answer on all of my questions and assist me during work, but also proactively checking on a process

OmniMart

Jul 13, 2024  on Shopify

Still figuring out the app but it's great , have just deducted 1 point because the downsell trigger is not yet live . I have to mention a guy named Alex from the support team. He was really helpful and gave instant replies and helped me understand post purchase conditions, widgets really well.

Sleep Well

Jun 29, 2024  on Shopify

La versión anterior es mejor a la nueva pero todo bien.

LUCERNA

Jun 06, 2024  on Shopify

Love the app, but the recent changes are very complicated. The support Anastasia helped alot <3

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