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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,393)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Spidertech

Feb 05, 2025  on Shopify

Customer service is very responsive, and Shafta has been incredibly knowledgeable about my concerns, providing clear and thorough explanations. I just wish that there's a way to hide/remove the code snippet that is attached to the product in the order when a conversion is made through the app.

YUTORY

Feb 01, 2025  on Shopify

従量課金で導入しやすい。チャットの返信は早い。使い勝手はこれから。

Lunch Box

Nov 26, 2024  on Shopify

great

Chester & Co.

Nov 24, 2024  on Shopify

Shafta was very helpful in getting app all set up!

FutGrip

Nov 11, 2024  on Shopify

B=on outil

a1-z1

Oct 24, 2024  on Shopify

This app was reviewed by a few people, gtrying it out and had some issues setting up again which shafta helped with me again quickly. Appreciated

ワンダーランド

Oct 24, 2024  on Shopify

設定が結構難しいですね。丁寧に教えていただき助かりました。ありがとございました。まだ設定が終わってないので、また何かありましたら、よろしくお願いします。

WristWatchesStore

Oct 04, 2024  on Shopify

Bueno

mylotusmat

Sep 29, 2024  on Shopify

juceei

Sep 24, 2024  on Shopify

Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.

和精油のある暮らし

Sep 19, 2024  on Shopify

英語で少し理解しにくいところもありますが、導入してから少しずつアップセルの効果が出てきていると感じています。サポートは即時日本語に翻訳されるため、ずいぶん楽になりました。機能的にかなり多くの機能を使うことができますが、シンプルに使っても良いと思います。自由度は高いので、もっと日本語対応が進んでくれると嬉しいですが、今の所十分使えています。

Health By Principle

Sep 16, 2024  on Shopify

Alosage

Aug 31, 2024  on Shopify

Very professional Support Team. Riya was more than helpful!

Krinkle Paper Co

Aug 26, 2024  on Shopify

So far so good. The customer service was quick and very helpful to get me up and running.

FootSkills

Aug 19, 2024  on Shopify

Ottimo servizio di assistenza preparato in tutto. (Saumya)

soulspark stores

Aug 18, 2024  on Shopify

ViviBlu

Aug 11, 2024  on Shopify

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

Köttbutiken

Aug 11, 2024  on Shopify

Great support function. Ash was really helpfull!

Poudré Bijoux

Aug 06, 2024  on Shopify

NICE APP !!

JL3D-Shop

Jul 21, 2024  on Shopify

Great support and help from Riya but the onboarding setup still say it is not setup even that it is.

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