I was not happy with the payment model so I uninstalled the app. After that I keep getting constant spam from the app support, several e-mails a day.

Complaint on 7 August: Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app. Update as of 10 August: Following my initial review on 7 August regarding being charged $39.99 despite not using or activating the app, ReConvert responded by justifying the charge based on their pricing being publicly available. However, they did not explain why I was charged the $39.99 tier—meant for around 400 orders—despite my store having zero sales, nor why the lowest tier of $4.99 (for stores with minimal or no orders) was not applied instead. The selection of the higher charge tier remains completely unjustified. They offered only store credit—conditional on reinstalling the app—even after acknowledging that I had not used the app at all. I raised several points in response: 1. My store had zero orders, so charging the $39.99 tier makes no sense. 2. There was no clear warning that reactivating the app voids the free trial. 3. Their pricing info is inconsistent between their website and the Shopify app store. 4. I did contact support, but only for setup—assuming I was within the free trial. (they claimed I did not reach out to them before installing to clarify pricing - why should I if everywhere on their platform it states clearly 14-day free trial) 5. I found another merchant review on their app page reporting the same issue: being charged after reinstalling to claim refund and not receiving a fair resolution. I clearly requested a full refund, or at minimum, a refund minus the $4.99 base tier. I’ve reported this issue to Shopify and made it clear I will not reinstall the app under misleading or coercive conditions. I’m posting this update to help other merchants avoid a similar experience. My follow-up to Reconvert's reply on 10 Aug again: ReConvert's weak explanation just proves how unfair, flawed and unreasonable their billing system is. Charging me $39.99 based on past 30 days of orders, when your app wasn’t even active or used, makes no sense. You can’t claim credit for sales your app had nothing to do with. Even if Shopify assigns the tier, it’s your (ReConvert) responsibility to ensure billing only starts with actual usage, not just installation. There was also no clear warning that reinstallation skips the free trial and triggers a charge - and a charge that is baseless!!! (BEWARE business owners ... if your past order history on Shopify is higher than mine - you may be charged as high as $2,000 upfront) And offering store credit only if I reinstall the app again feels like a trap—especially since others have reported being charged again that way. I’m asking for a fair resolution: a full refund, or refund minus $4.99 (your base tier)—without needing to reinstall.

Esta aplicacion es una real estafa, dice que cobran 15 dolares pero les van a cobrar muchisimo mas que eso. No la usen

pesima aplicacion, cobran 40 dolares y supuestamente eran hasta 15 y toman pedidos anteriores sin consultar

Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app.

Que atualização horrível, ficou muito difícil de entender as funções

Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR

Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on [email protected]

Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.

i have uninstalled this app months ago and its still charging me ~$4.99 a month - please contact me back to remove this asap

The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.

I am being billed monthly $7.99 for an uninstalled app. Please help me fix this.

Started billing without any usage last month.

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.

they are only good at taking your money without making you any and then they tell you, you should increase the discount. BS APP I could just increase the discount from the first place without using ur app and still get more buyers. It doesn't always work

Unfortunately for now need to leave 1 star. Waiting 3 weeks to fix checkout error on the support. So far min 10x. contacted them. Ticket "in process" always. Dev. team working on it....

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowing overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app.

Tried the app during the trial period. Uninstalled it the same day because it didn't work for my needs. This was on May 8th 2025. Today I received a bill for $29.99 for the app that I never used. Not cool!

⭐ 1/5 — Misleading "Free Trial" I installed ReConvert because it offered a 14-day free trial — sounds fair, right? Well, I was billed on day 3 of the trial without any warning. So much for “free.” If you're going to promote a free trial, be transparent. Charging customers before the trial ends is deceptive and damages trust. I expected better from an app in this category. Thanks for the “free trial.” Never again.

I cannot in good conscience give more than 1 star to any service provider that repeatedly spams via email for reviews (up to 2 times is acceptable, 5+ is not since I cannot "unsubscribe" from receiving more). But if you're still reading this, the app works as intended and editing the upsell pages is pretty straightforward.